Hi Guys,

With my computer guru out of town for a few more days, I'd love to be able to "fix" my computer. I have a feeling it is in really bad shape as so many things are going wrong:

Most of the time when I click on links in Google to go to a website, I am sent to an add and the site I want is no where to be found,

50% of the time or more IE and Firefox shut down with their famous message "have to close" or whatever...

In Word, when I go to "file" a new document, instead of the new first sentence or title coming up, an old title shows up.

As you may recall from my earlier post about Go-Daddy, I took my computer in to the man who built it for me, last week. I have no doubt he is a smart man as he builds computers for Stanford University, BUT as soon as I got it home it was apparent it still wasn't fixed. He said he removed a virus from my computer but there must be other things causing these problems. He'll be back in 5 days but with your help, maybe I can fix what's wrong.

Here is the last communication I had with ravencajun:

Posted by ginnyginny (My Page) on Sat, Apr 4, 09 at 13:44

I have run Malwarebytes 3 times now and this morning it showed zero files infected.

IE and Mozilla continue to shut down more often than not.

The error messages I get are

IE --error signature.AppName .iexplore.exe AppVer 6.0.2900.2180 Mod Name: unknown Mod/Ver 0.0.0.0 Offset 1011e39

Mozilla- Error signature AppName: mbam.exe AppVer 1:35.0.0 ModName: unknown Mod ver 0.0.0.0 Offset 18021e39

Here are the reports from the first two scans:

Malwarebytes' Anti-Malware 1.35

Database version: 1904

Windows 5.1.2600 Service Pack 2

4/3/2009 10:17:02 PM

mbam-log-2009-04-03 (22-17-02).txt

Scan type: Full Scan (C:\:D:\:E:\:)

Objects scanned: 159500

Time elapsed: 40 minute(s), 37 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 2

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\System Volume Information\_restore"E1F2238F-DDE5-4837-AADE-57AC2D848A08>\RP231\A0022842.exe (Adware.MyWeb) -> Quarantined and deleted successfully.

C:\System Volume Information\_restore"E1F2238F-DDE5-4837-AADE-57AC2D848A08>\RP231\A0022843.exe (Trojan.Flooder) -> Quarantined and deleted successfully.

Thanks much!!

Ginny

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Posted by ravencajun (My Page) on Sat, Apr 4, 09 at 18:54

well good you got rid of that nasty trojan! good job.

try going to the event viewer and looking through the categories there for red flags if you find some right click on the item and get the additional info including the code number.

this is how to get there in xp

Start> control panel> administrative tools> event viewer

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Posted by ginnyginny (My Page) on Sat, Apr 4, 09 at 21:20

Here are the messages I found. If this is as big a project as it seems I'm more than happy to pay my computer guy to fix this. When I tried to send this a minute ago I got the "firefox has to close" or whatever dumb message...

Thanks of course

Ginny

WINDOWS ONE CARE.

Windows One care was installed on April 1. only one red x and it was on April 1

Error Code = 0x8a180109

UNDER "APPLICATION" many red xÂs most titled "application"

Faulting application mbam.exe, version 1.35.0.0, faulting module unknown, version 0.0.0.0, fault address 0x18021e39.

Faulting application firefox.exe, version 1.9.0.3372, faulting module unknown, version 0.0.0.0, fault address 0x10001e39.

Faulting application mbam.exe, version 1.35.0.0, faulting module unknown, version 0.0.0.0, fault address 0x18021e39.

Faulting application iexplore.exe, version 6.0.2900.2180, faulting module unknown, version 0.0.0.0, fault address 0x10011e39.

Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007041d.

Faulting application firefox.exe, version 1.9.0.3306, faulting module mozcrt19.dll, version 8.0.0.0, fault address 0x00006662.

Faulting application waol.exe, version 9.5.0.1, faulting module unknown, version 0.0.0.0, fault address 0x700028e4.

Faulting application winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address 0x0022d4b2.

Faulting application iexplore.exe, version 6.0.2900.2180, faulting module unknown, version 0.0.0.0, fault address 0x0061003e.

UNDER SYSTEM (lots of red xÂs) IÂll start with the date farthest away (march 20th I think)

Your computer has lost the lease to its IP address 192.168.1.101 on the Network Card with network address 000CF1A24E8E.

DCOM got error "The system cannot find the path specified. " attempting to start the service MDM with arguments "" in order to run the server:

(0C0A3666-30C9-11D0-8F20-00805F2CD064)

The Machine Debug Manager service failed to start due to the following error:

The system cannot find the path specified.

DCOM got error "The system cannot find the path specified. " attempting to start the service MDM with arguments "" in order to run the server:

(0C0A3666-30C9-11D0-8F20-00805F2CD064)

If this situation looks too big to solve in this forum please say so and I'll just wait until my computer guy returns. While I would love to be able to solve my computer problems, if it's as complicated as I think it could be, that's way too much for me.

Thanks again!!

Ginny

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