I emailed Bosch because I couldn't get through on the phone. Always on hold for an hour or more and eventually had to give up. This was the response I received: Thank you for taking the time to contact us. We here at Bosch are always more than happy to assist you with your appliance inquiries and we appreciate you allowing us to do so. In regard to your inquiry, we are sorry to hear about the trouble with your dishwasher. We can send you a lower rack wheel replacement kit, which includes wider wheels that have been redesigned to improve the stability of the lower rack. Please provide your address and an order will be created to send you the wheels, which should resolve the issue you are experiencing with the lower rack falling off the track. You may reply to this email with your address – please leave the full email thread intact for reference. Thank you again for allowing us the opportunity to assist you in this matter. Kind regards, Rachel BSH Home Appliances Corporation Customer Support I did receive the wheels a few days later and they did solve the problem.

After 2+ years of ownership now I will say I would easily buy this machine again... That said I have had 2 service calls... the first time the pump stopped... it was replaced and it's run great ever since...until I washed a rubber backed bath rug and the backing fell apart into crumbs and plugged the line... service cleaned that out for me and it's been great ever since... now that second time was entirely my fault... I knew the backing was old and delicate... but I was trying to push one last wash and a month or so out of the rug... dumb move... Personally the only 'guts' I've gotten near is to open the round 'access' on the bottom front which allows you to open the clean out prior to the pump... when I've checked there (other than with the rug incident) there is never anything of consequence... and it's solely been an 'execrise' in how to do it... That said... be aware that a small item (kids socks, small panties, etc) will occassionally end up in the gasket by the door, and then you have to decide if you're going to hold onto it for another load, or give it a good squeeze out and toss it into the dryer... I have found if I put this type of item in the washer first when loading the problem does not occur as often... maybe once per month or two... not great, but not a deal breaker in my mind. From comments some have posted here is seems that some bosch models do not have a spin option on the dial any longer, so I'd watch for that as IF you end up unbalanced you can get a 'soggy' load at the end and then you just need to re-spin the load after rearranging it... again, not frequent maybe I've done this 3-4 times in 2+ years??? but if you don't have the option to select only a spin, you'd have to rewash needlessly. If you don't currently have a fl machine, be aware, cycles are longer... I find my typical normal regular wash time is about 1 hour per load, unless I select the 'quick' wash of ~25 minutes. good luck with whatever you end up with.

I have a Maytag Epic MFW9700SQ1, a sister machine to the WFW9200. Note the '1' after the SQ in my Epic's model number. The '1' represents some type of a revision in the way the machine is engineered. My Epic has the same problem as your Whirlpool with an extremely loose suspension that causes extreme wobbling whenever I try to wash anything. There's no way I would be able to wash anywhere near a load the size that's suggested in the Epic's User Manual. The only time my Epic spins smoothly is when there's nothing in it except water. I can shake the drum easily by hand when empty. When I have a load of laundry in the drum, it actually sinks about 1 1/2 inches. When ramping up and down for spinning, the drum assembly wobbles so badly that it hits the inner sides of the machine and also hits whatever is under the assembly - pump, etc. My Epic is level; that's been checked by a service tech and that's not the problem. It doesn't shake or walk (it's on a very sturdy floor) - just the horrible drum assembly wobbling. Maytag repair has replaced the springs, shocks, and electronic control board. None of these have made any difference at all. I had one service tech state that there was an unrepairable problem with the suspension and authorize a replacement. Maytag insisted on a 2nd opinion. The 2nd service tech claims that this is the way the Epic is supposed to work so there's nothing wrong with it. He did say that Maytag received complaints about vibration issues, so they redesigned these machines with a looser suspension. That's why the drum assembly wobbles so much. I don't know if he was just feeding me a line, or what. All I know is my Epic does not wash as much as it's supposed to, and my machine is getting a lot of wear from the drum assembly wobbling around and bouncing off of everything on the inside. Home Depot would not take it back. I bought an extended warranty. I'm going to use the extended warranty to charge up a small fortune in repair bills as I see fit, and run this Epic into the ground. And then, GOOD RIDDANCE!!! Am I disgusted? Heck, yeah!!! My Maytag Epic woes are linked below. BTW, I have an LG Steam Tromm 2487 in another home - it works like a dream! I'm kicking myself for buying the Maytag Epic. I wanted the Maytag brand to semi-match the Atlantis dryer which still works well. I'm wishing now that I'd bought a non-steam LG. Another lengthy thread on the wobbling issue with a Whirlpool Duet (sister machine): http://ths.gardenweb.com/forums/load/laundry/msg1023225028142.html Here is a link that might be useful: My Maytag Epic Woes

I called and was told it was a $200 rebate on Vision washers. I did see on the "abes" link above the $400 rebate (mfg). Can ANYONE tell us how to find the correct information and is this until the end of Feb, 2010? I need more info as I need to make a decision tomorrow. I bought a Whirlpool, they took the first one back, said to go ahead and use the 2nd one, but not happy with it. I've been offered a Frigidaire 8000, but that seems to be an older model (they've had on the floor for a while). I guess basically, I'm ready to find out ANYTHING about these 2 washers. Thanks very, very much!