Issues with quality of certain details in bathroom renovation
claybakin247
9 months ago
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claybakin247
9 months agoRelated Discussions
Need help with bathroom remodeling grout issue..
Comments (11)What a mess. Sorry for your troubles, these things just shouldn't happen. Here's what I advise you to do: Write down the original problem, then each blunder that followed. Have it ready in an email. No emotion. Just the details. 1) This is what we ordered. 2) This is what was installed. 3) This was the problem with the installation. 4) This is what was done in an attempt to repair the problem (vinegar, stain, paint). 5) Is there a way to repair what has been done so we can have what we wanted in Step 1)? 6) If there isn't, what is the best course of repair so you can be made whole? (Full grout removal and replacement?) 7) Is their an alternative course of repair? (Mask it with Aquamix Grout Colorant?) Now one thing, you certainly don't want to use the AquaMix colorant if you don't like any of the offered colors. Call Custom's tech department. Ask the tech for his email address and while you are on the phone, fire off the email to him so he has the details in writing. I've even emailed photos to techies whole on the phone with them. Have your discussion, and have the tech reply to you in writing via an email. If the tech can't assure you that repairs can be made to the grout "as is", then have him write that the only way to get a proper installation is for the grout to be removed and replaced. The goal is to get specific answers back from him in writing. Some tech guys can suffer from the "I don't know" syndrome, and it's fine if they do...but they still have to recommend a final course of action. The point-of-view I use when dealing with tech support is that if they can't assure me that everything is okay, well, then it's not okay. And if it's not okay, the best course of action is usually full removal and replacement. With it being replaced, then you know it's okay. Your do have a few choices. One would be to have the grout removed and then new grout installed. That would "make you whole" in terms of you getting the installation that you originally wanted. One of the risks with that is when removing the grout, sometimes the tile edges can get nicked here and there. Any damage to the tile can just make this whole experience sink further into the abyss. Small nicks to the tile might not be a huge issue if the tile is a through-body color tile, ie, the color of the "inside" of the tile is similar in color to the surface color. An alternative repair, and it is a "repair" versus "making you whole", can be attacked on two levels, but the overall "repair" is using a grout colorant over the grout you have. Not a grout stain, but an epoxy-based grout colorant. I don't use colorants often, but when I do it's Aquamix Grout Colorant. AquaMix is a product from Custom, so it'd be right up the tech's alley in terms of a product that he could recommend. But again, you have to like one of their offered colors to want to use the product. One level of repair depends on the "paint added to the grout". I'd get an answer from Custom Tech on this. Is the grout okay? Will the paint prevent the epoxy colorant from adhering to the grout, etc? Will the stain used create adherence issues? If the messed up grout is a concern, would a proper repair be for then to remove the polluted grout from those sections. Install new cementitious grout. Then the grout colorant can go over the entire floor? It's difficult because your proper repair is removal of the grout and installing new grout. But the nature of that repair can cause damage to the tile...and sure, damaged tiles can be pulled and replaced. But does your C/H have the ability to carry out a repair like that without causing more problems? Your interaction now is pretty much between you and your contractor/handyman. Sure, your tile guy did the installation. But once your C/H jumped in with the paint and stain, he sort of absolved the original tile guy of all his installation sins. The fact that your C/H followed bogus advice from the tile store versus calling the grout manufacturer's tech department for repair advice, that's all on your C/H. He can certainly blame the sales guy at the tile store for giving him bogus advice. But that's not a concern to you. Let the C/H argue with the sales guy about that. Only your C/H is a concern to you, he's the one you hired, he's the one who really buggered up the installation. He should have done what you're going to do...and what it says on every bag of grout to do...if you have problems, call tech support. Sorry for the wordy reply. This is one of those cases where I was interrupted by several phone calls while typing, etc...ramblin' man...oh yes oh yes oh yes...oh nooooo.... Custom Customer Support 800-272-8786 Custom Technical Services 800-282-8786 Good luck....See MoreHow much does a bathroom renovation cost?
Comments (33)But then you made it clear you arent in the trades your an accountant gone weekender and maybe youre good at it who knows Well I grew up in construction had both a plumbing and electricians license....So yeah I am pretty damned good at it. but we know thats rare as evidenced here by all the travesties in reno's on these forums Ninety five percent of the posts on these forums are from trades taking advantage of people. Do you even look at the posts? How many times have we seen tile installed terribly? So I am sorry if these particular forums are evidence of anything it is the incompetent nature of the trades. Now I am not saying that this the case, people post here when they have a problem, but I am saying it sure as hell isn't evidence to the contrary. Jumping to defraud folks now Huh? how about selling a home without permitted bathrooms.....defrauding... This is a deflection. I am sure my mom said something about two rights don't make a wrong. Furthermore, can you please show me anywhere I said that bathrooms shouldn't be permitted? I have never made that claim, in fact, I said permitting was pretty easy. Furthermore, there is nothing and I mean absolutely nothing fraudulent about selling a home with unpermitted work done. NOTHING. Now it is fraud if the homeowner doesn't reveal that, but in no way are those things equal. But I may be charging wages for the hours of time I spend driving to procure building materials for you at which I pay taxes at the point of sale and I may get my standard 10% markup on that or I may add it to the job if you choose to purchase and procure all that I have no idea what you are even trying to say here, but I will note that you are prohibited from benefiting from a 10% markup in either a time and materials or a cost plus contract. So are you saying that you are working in a time and materials contract (assumed because you are charging for driving around) and not passing trade discounts on to your customers? Heck I could spend an hour explaining SPF2 KDHT lumber vs KDAT and then have you call me from the lumber yard or show up with abunch of warped lumber. Again, this really has nothing to do with a bathroom remodel. Did I advise people to go buy treated lumber? We are talking fixtures and tile. But its also the first place people come to complain when it goes horribly wrong. See above... Someday when an isurance claim gets declined.. Homeowners insurance can't deny claims for DIY work unless the work was done negligently (which it wouldn't be unless you were intentionally trying to damage your home). Furthermore, where am I advocating for a DIY? I didn't. I advocated for consumers purchasing their fixtures and tile smartly. You are all in a bunch about something I never said. ETA: i know you are a good one at arguing with pros here over the years. No I am not. I am a good one at arguing that people think about the marginal costs of projects. There are times and budgets when pros are necessary and I absolutely defend pros when they are needed or when they are right. Again, I am not arguing for a DIY project nor did I ever. I am advocating making smart consumer buying choices. There is no legitimate reason that a time and materials contractor needs to be the one to purchase fixtures. Consumers should ensure they are buying the right product and there can be a few problems if the contractor isn't given model numbers and relevant information in advance, however, done properly there are significant savings with no cost to contractor....See MoreWhere to find a good quality bathroom vanity online???
Comments (16)We put in two 36” Adrian vanities about six months ago. We did the white oak with marbled white quartz tops and they are just absolutely gorgeous and still look like they did day 1. We also have a number of other room and board pieces (including a Berkeley dresser) and are always impressed with the quality and customer service. I have had issues with an item in the past and they replaced it no questions asked. Definitely take a look at their showroom if you can. Highly recommend Room & Board!...See MoreBathroom renovation tile and floor transition at doorway
Comments (6)What size of tile are you using for the floor? If it's large format, then they should just scribe the tile to the out-of-square room. If it's smaller, like 2" hex or something, then that would be more visible cut on the slight diagonal. I will say that I like their attention to detail, as they're planning the tile layout in advance, rather than trying to rectify things mid-tiling. It's likely that with carpet butting up to the tile will mask the gap, and no one will notice. The 50 mm step up does give me pause, though. That's a 2" step up, quite a toe-stubber. How are you planning to ease that transition?...See MoreBeverlyFLADeziner
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