Here's my opinion. The BBB is not the best source for a complaint, as they are there to attempt to resolve issues on behalf of the membership (the stores). If Arhaus is not a member of the BBB, then there is no point to it. Also, the BBB lacks teeth, its a paper tiger. If you really want to go after a store, the most surefire way is to sue them. States Attorney's offices might keep a complaint list, but the amounts are piddling for them and they won't take action unless there is an avalanche of complaints on a particular merchant. Small Claims Court is wonderfully effective however. First of all, no attorneys are involved so costs to pursue are minimal, usually just a filing fee. Judges tend to be consumer-oriented as well. But chances are you will never see the courtroom, as most stores would loathe to go into a courtroom and will settle with you. Tts bad press to get taken to court and stood up in front of a couple hundred people over some furniture. If you file against a corporation, you have to name the Registered Agent in the suit (the legal recipient for the corporation). You get that from the State Corporation Commission, its a matter of public record. One you get that Registered Agent name and address, send them a letter before filing telling them of your intent. They know that if you went to the trouble to find and locate the Registered Agent, you're serious. For larger corporations, it will typically be an attorney on retainer. He bills out at about $ 200 per hour, so what do you think he's going to recommend on an item that costs the store a few hundred bucks? "Settle with the customer and don't waste by time for small change". And then your problem will be resolved in most cases. If not, take them into Court and you can really watch them squirm. Duane Collie

Room & Board products are definitely not "lower end." I often feel like that is designer-speak for "they have a showroom and thus you don't need a designer to buy it." I'm confused, meganmcdougal, by your description of Room & Board furniture as "veneer." Many of their products are solid hardwood. Just depends on the piece. They work with a variety of craftsmen, and all their products are made in the U.S. That's basically their business philosophy -- American craft. We have a Room & Board recliner, daybed, four dining chairs and two barstools, as well as a side table. All have held up quite well. Yes, the legs of the dining chairs have gotten scratched, and there's a ding in the side table. That is called "life." It is also called "American cherry," which is a softer wood and scratches more easily. As far as upholstery, I have just one word for you: ultrasuede. We have some chairs from a New England-based company called Pompanoosuc Mills that were covered in an ultrasuede and my youngest spilled GLUE on one of them last week... I didn't discover it until it dried, but after a couple of rounds of "Nature's Miracle" and some scrubbing it looks perfect. These days you can get ultrasuede in patterns -- some even have a bit of raised texture. It's a great fabric for upholstery. Let the pillows provide pattern & texture for the most part, but use ultrasuede on the expensive (big) upholstered pieces. Don't let a designer talk you into something that you don't love. You will have these items in your house longer than you think, if they're even mid-priced. My mother-in-law always says there are only two types of furniture: (1) "Walk away" furniture, that you can just leave in the house/apartment when you move, and (2) "Forever" furniture. It's a bit of an exaggeration, but her point is that when you compromise on something in between these two poles, you are likely to not really enjoy it but keep it around (because it isn't "walk away" furniture, after all)... and you will regret it. Only buy "walk away" or "forever" furniture. I would also advise you not to worry about waiting 12 weeks for the right thing. In the end, you will not remember the wait... if it's what you want.

I’m reading common themes above on fabrics. Avoid solvent based cleaning fabrics and know your rub wear numbers. I purchased performance fabric and it is outstanding! Black coffee and mashed in chocolate easily came out with no residual stain left behind. Did my research and chose a fabric that does not pill either. Have 2 sofas (tv watching room) and a dining table that is used on a regular basis purchaed 5 yrs ago, still in perfect shape. People also need to know the difference in leathers. You have lower end bonded leather, regular leathers that are only dyed on the surface, and others that are dyed throughtout the leather. There is something not right about the post with that leather chair. I had dogs, toddlers, hanging all over a real leather chair we owned for 20 years that didn't look like that one. Something is up with that post. Not normal. Take away…do research on foam density, rub wear of fabrics, avoid solvent only clean fabrics, and frame construction…and ask the in-store designer…not just the salesperson. I also had impeccable customer service from Arhaus.

We bought a set of Gage chairs as well as matching Gage counter stools. They are comfortable and look very nice, but the faux leather is prone to staining and peeling. Within a few days of owning them, we started seeing a bunch of large discolored dark spots all over the faux leather. This is not from spills, but rather I believe from the natural oils in people's hands, as the stains are also on the sides and backs of the chairs where people's hands would grab to move them. Scrubbing with soap and water helps but not completely. Then after five months of usage, we noticed the counter stools peeling or flaking where the stitching is on the sides, revealing a white material underneath. I'm sure this is caused by the friction of people sliding into / out of the seat. I contacted Arhaus and they said the peeling / flaking is normal wear and tear. But it looks pretty bad and is only getting worse over time. So in summary, I regret buying the Gage chairs and stools, and would definitely not recommend if you have kids. I expect these to last 2-3 years before needing replacement.