zline gas on gas oven not heating up advice

2 years ago

Hi all,
I bought my wife a zline gas on gas (propane) for Christmas 2021, we have only tried to use it twice since I installed it. It heats up on broil, but on bake it will not heat up. The burner does ignite, but on “high” (ours only has 2 knobs for the oven, one timer/on off; and one with bake, broil, max, off and temperature settings). It can’t seem to get home before zline customer service closes, the one time I did my cell service dropped after I waited on hold for 20 minutes for someone to answer.

Thanks in advance

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jansouthey

2 years ago

We installed a zline ra36 dual fuel last in 2021, installed in November, unable to view one in person but reviews found on various site seemed positive. Price was a consideration as we had bought a fixer upper.
I WILL NEVER BUY ANOTHER ZLINE AGAIN!
1. Gas cooktop is useless, cannot simmer, doesn't get hot enough to sear, ends up stewing food.
2. Oven is 50 degrees off, uneven baking, have to have 2 thermometers in it.
3. Oven window is so small that you can only view bottom rack on your knees.

4. Customer

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Comments (15)

delray33483
2 years ago
there is anothe Zline "problem" thread that you should post on. Semms to at least get a e mail back - resolutions are unknown
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jansouthey
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4. Customer service is impossible!! Only managed to contact them from this site.
jansouthey
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Thanks!
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last modified: last year
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I bought my zline oven/range through build.com, they referred me to ZLINE. After only several months of use the oven will NOT get hot on any setting, except for broil, and even then only one of the elements get hot. I have called numerous times and waited on hold, then get a message to send an email inquiry. I’ve sent the email and haven’t heard back yet. Not getting a good feeling. A 3 THOUSAND DOLLAR STOVE that doesn’t work.
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ZLINE Kitchen and Bath
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Hello Kath,

Thank you for reaching out to us and we sincerely apologize for the experience you had. We hold customer service and satisfaction to the highest standard and we strive to do our best to resolve all issues in a timely manner. Our call and email volumes are running higher than usual, but our customer service team will be with you as soon as they can. If you would like, please message us on Instagram or Facebook with your contact information and we will send it to our customer service team as well. Thank you and we look forward to assisting you.
Sallyport Customer Service
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We had the same problem only to discover the wrong size nozzle was installed when they did the LP conversion. It now works great. Good
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ZLINE Kitchen and Bath
last year
Hello @Sallyport Customer Service,

Thank you for your comment. We're glad to hear your range is working properly! If you have any other questions down the road, please reach out to us!
amy stivens
10 months ago
last modified: 10 months ago
Thanks for the update. We have a heating issue in our house these days and going to address our concerns to American Power and Gas customer service these days. According to this source, they deal with the customer complaints really quick, so i hope it will be our case too.
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LAKELAND LUMBER & HARDWARE
7 months ago
last modified: 7 months ago
Bought our rg36 Oct 2020, never did work very well, temps off by 30 deg and slow getting to temp, after they fixed (recall) cannot get temp above 400 and takes forever to get there (45 min to 1 hour) Have sent numerous e mails to Z-iline and also to Wayfair, at least wayfair sent a message to Z-line, but still no response. I will never buy another Z-Line !!!!
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ZLINE Kitchen and Bath
7 months ago
Hello LAKELAND LUMBER & HARDWARE,

Thank you for your comment and we are so sorry to hear about your experience. We hold customer service and customer satisfaction to the highest standard and we strive to do our best to resolve all issues in a timely manner to ensure that customers are satisfied with their product. We greatly appreciate feedback and hope our customer service team can turn this experience around. Please do not hesitate to send us a message on our other social platforms if you are in need of further assistance.
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LAKELAND LUMBER & HARDWARE
7 months ago
Do you have an explanation or fix for the problem ?? which was caused by the "fix" of the co2 issue ??
natasha4527
5 months ago
LAKELAND LUMBER & HARDWARE - I'm having the same issue. They did the recall work, but after that it still smelled, they came out again and replaced something else I forgot now. Ours will not get above 400 either, we had it on 500 and it took 2hrs to cook a 4.5lb chicken. When we took it out the veggies in the bottom of the pan were luke warm. I hate to say it but every time I talk to a reputable appliance store, the feedback is "they sure do look pretty though don't they...." For a family that enjoys cooking this "professional" range has been a joke. I'm at the stage where I just want a refund for this product.
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Hello @natasha4527,

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zline gas on gas oven not heating up advice

jansouthey

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delray33483

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