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zline gas on gas oven not heating up advice

Hi all,
I bought my wife a zline gas on gas (propane) for Christmas 2021, we have only tried to use it twice since I installed it. It heats up on broil, but on bake it will not heat up. The burner does ignite, but on “high” (ours only has 2 knobs for the oven, one timer/on off; and one with bake, broil, max, off and temperature settings). It can’t seem to get home before zline customer service closes, the one time I did my cell service dropped after I waited on hold for 20 minutes for someone to answer.

Thanks in advance

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