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TOUGH issues with quartz countertop

3 years ago

Hi All, I have some issues with my kitchen island quartz countertop that really bother me and wonder if anyone has better ideas. During the installation the installer used some pads to slightly sand the surface because there were a few tiny dark specks that wouldn't come off with any cleaning. Those specks did get sanded off but I was left with a dull finish at those same spots compared to the original surface/finish. Attached is the picture.

I wonder if there are ways to "permanently" restore those dull spots to look like the original surface/finish rather than using sealers, or the whole surface has to be permanently re-done in some way. Thanks all.

Featured Answer

PRO

Joseph Corlett, LLC

3 years ago

You need a professional to use a Quartz Renew kit from Regent Stone Products. It is very difficult to match the factory finish on engineered stone. Don't let the guy who put the abrasions on the top try until he's practiced on a remnant please.

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Comments (11)

R J
Original Author
3 years ago
Thanks @Joseph Corlett, LLC. I won't let the guy touch anything anymore. I know it's hard or impossible to go back to the original finish. But I hope to at least improve the dullness as much as I can.

Could you give me more info on the kit ? Thanks again.
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Thank you. I knew that the jobs done were terrible, yet the fix guy stood there while I explained my concerns like a deer caught in headlights. Then finally just said, "So I can go?" That's the type of people my design firm has constantly brought in. The entire project has been their crews doing something, us asking "Why? That looks terrible," then the same crew coming in to incorrectly fix said item...rinse, lather, repeat. Back to the counters, they were never protected after install and I caught TONS of the workers treating them like a workbench. It was maddening, but even though I told our designer that we wanted them protected, that never happened. And here we are. I have no doubt they are going to try to convince me to ignore the issues, but I am standing firm.
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PRO
Joseph Corlett, LLC
3 years ago
Here you go.
R J thanked Joseph Corlett, LLC
Stephanie Hardin
2 years ago
Same exact problem with newly installed countertops. heart broken.
Stephanie Hardin
2 years ago
No sorry its not. It was from sanding. the contrast on the pic was adjusted to see the hazy area.
PRO
Joseph Corlett, LLC
2 years ago
last modified: 2 years ago
Cookie sheets aren't usually hot enough to damage engineered stone; they cool too quickly. It takes sustained heat to damage stone, estone, and solid surface. Plus, that damage is very consistent; heat damage isn't.

Someone tried to abrade away a scratch without knowing what they were doing. That top could probably be saved with a Quartz Renew kit and an experienced tech.
Stephanie Hardin
2 years ago
Thank you!
E Moss
last year
Stephanie Hardin- love your backsplash. Can you provide the name.
J Campbell
12 days ago
last modified: 12 days ago
I too, have a nasty mark after worker put his tool kit on the counter after installing a shower door. Need a professional, I think. 🤔
J Campbell
12 days ago
last modified: 12 days ago

Only built 6 months ago. 😕
PRO
Joseph Corlett, LLC
11 days ago
Have you tried acetone on a clean white rag please?

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