Quartz Countertop issue after 3 attempts to get it right.
Our countertop saga began in September 2023. The first installation from the kitchen design place turned into a fiasco when they mistakenly ordered rounded corners and a highly curved edge profile, dubbing it the "T edge" according to industry standards. Despite weeks of dispute over whose error it was (our paperwork indicated a standard edge), we eventually received replacements with the correct profiles. However, the installation was a nightmare. The seam was so uneven that anything placed on it would wobble, and there were two different edge profiles on the two slabs that were supposed to match seamlessly.
The kitchen design place vanished when we needed them most, leaving us to deal with the fabricator who installed the countertops. After much persistence, they agreed to replace them, but the outcome wasn't much better. Now, I'm left with a seam that, in my opinion, hasn't been filled correctly, and there's some form of pitting to the right of the seam. It's not just marks; it's actual pitting. Any advice?
Comments (12)
millworkman
11 days agolast modified: 11 days ago
Connie Christensen
11 days agolast modified: 11 days agoI've reached out to Daltile several times regarding the pitting issue, but I keep getting redirected to customer service, who advises me to contact the fabricator. Unfortunately, my relationship with the fabricator soured after I posted a one-star review with photos highlighting the 2nd installation issues. Consequently, they are no longer an option for resolving the issue. Both the Kitchen Design center and the fabricator were informed that I wouldn't entertain a fourth visit or replacement. I'm considering pursuing legal action through small claims court, but I wanted to gather other perspectives first. They have suggested that I'm being unrealistic in my expectations. This is from the 2nd install.
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Comments (35)When people say that quartz looks like "fake" stone it always makes me scratch my head. For me, I love it because it is clean and uniform--if I wanted "real" stone with the variability that comes with real stone, I'd choose granite or marble. Saying it looks like fake stone is like saying that cork looks like fake wood. Two very different materials, two very different looks. Neither one is better--it's what style you prefer. Exactly! But I have found that many people try to sell quartz counters saying they look like granite but are better/easier/tougher (which I think has already been addressed above). Some of their colours do appear to be in fact imitating the look of real stone. I don't think they do well at that, but I totally agree with you that it's a great choice if you want a uniform or clean look or their vibrant colours....See More3 CM Quartz Countertop to replace 4 CM Laminate Countertop
Comments (21)You do not need to stack two 2cm slabs on top of each other to make it look like you are using 4cm thick slabs. You only need a small amount of extra material (1-2â inches depending on edge type) to beef up just the outside edges of the counters. Laminated or mitered edges are very common here in So. Cal., where most stone and quartz is sold in 2cm size, rather than 3cm. The fabricator will put a 5/8â thick plywood subtop that is a little narrower than the finished counter size on top of the cabinet. Then the 2cm slab counter is put on top of the plywood. A narrow strip of the quartz is attached just at the edge of the counter to hide the edge of the plywood and make the whole counter look thicker. For standard 24â deep cabinets, the finished counter width with overhang is typically 25.5.â I donâÂÂt know what brand of quartz you plan to buy, but Caesarstone slabs are 56.5â wide, Hanstone is 55â wide, Silestone is 54âÂÂ, Cambria is 55.â (Some brands sell wider âÂÂjumboâ slabs if you have deeper counters.) Assuming a 55â wide slab, two 25.5â deep counters will use up 51â (plus a small amount of loss in the cutting process), leaving the few inches you need for the edge strips. You should need the same number of slabs whether you use 2cm or 3cm material. The thinner material will cost less, which should offset the increased labor cost for the laminated or mitered edge. I am going to try to attach pictures that show the different types of edges....See MoreQuestion for those who have Quartz counter tops, please.
Comments (35)I have Cambria Torquay and use Clorox wipes on them all the time. I use them to wipe down my counters, then follow it up with Method granite polish from Target (LOVE that stuff!) There is absolutely no streaking, haze, residue, discoloration, etc. I frequently put hot items straight onto the countertop, but try to use a trivet or pot holder most of the time. I'm not super worried about it, but I figure it doesn't hurt to use a little extra caution. I was given the option of having the sink cut-out finished into a cutting board, so I used that for a long time as a tester of sorts. It has held up to all stains and temperatures I've subjected it to. I was advised by the installer to use a it of straight acetone for any stains that couldn't be removed with regular cleaner or by scraping with a razor blade. That was four years ago, and I have yet to find anything that didn't wipe right off. And that's saying something, because I have young children. I absolutely love my quartz counters and would buy them again in a heartbeat....See MoreQuartz Counters Color Issue
Comments (19)@Katie B. I agree, and anything is better than the previous year-plus of appliances living everywhere there's no construction. It's all lessons learned :) The square footage is roughly 2900 sq. feet. There is an attic that goes up another 15' or so above the plaster ceiling. The basement is like a dungeon and was walled off in the 50s where the furnace/boiler used to be. I've been wanting to try to access that side, but that would open another can of worms... Not sure regarding the fireplace. Originally, I think there may have been some sort of iron stove as there is no permanent hearth. It's been sealed forever and it has a twin fireplace on the opposite side of the laundry. That room is the same footprint as the kitchen. It's a stair hall that leads upstairs. A new hearth and a chimney professional would have to take a look at it. The chimneys are massive brick lined/cut marble clad, and are very tall. The roof is very steep, original slate....See Moremillworkman
11 days agoHU-910663146
11 days agoConnie Christensen
11 days agoConnie Christensen
10 days agoConnie Christensen
10 days agoJ Sk
10 days agolast modified: 10 days ago
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