Thanks, Elmer, I didn't know there was an Apple forum. I should have been able to figure that out!

And if you have a recently purchased iPhone, you can call directly to Apple Customer Service and quickly get a real person to resolve this. You get 90 days of free service with a new iPhone. Or you can make an appointment at the Genius Bar at an Apple Store to do it in person. The fact that you have an older and a newer phone may complicate this, but I have found them to be very accommodating in the past.

Prior to the Covid-19 pandemic, I would go to an Apple store to solve all my iPhone problems but they are closed now. And, for the duration, I am in a location where there aren't any!

Apple has been reopening its stores with enhanced safety procedures. Here is more info: https://www.apple.com/retail/

I still think that this is a problem that could be solved with a phone call to them.

I have a 6 year old iphone and have always just called apple for help with any problems with it or my macbook. I don't have apple care or anything. They provide free service via chat or phone; it can be a bit of a wait now that their stores have limited services.

I need to buy a new phone and the closest apple store is open, so I made an appt. thinking I'd buy a new one and have it set up. But they will make an appt for sales but will not set up the new devices; you have to take it home and do it yourself, so I just ordered one online for next day delivery; I couldn't see going to the store if they aren't providing the help to set it up. We'll see if I can do it myself. I'm not excited at the prospect.

I was under the impression that if you buy the phone at the Apple Store, you get an extra year of Apple Care. But, if they won't help you set it up and the store is far away (my nearest one is 140 miles away), then perhaps your solution is the best. Anyway, I tried to (on line) make an appointment at that store for yesterday, but couldn't get through, so I decided to make a trip of it. The store was open but just for sales. There were sales associates standing outside answering questions and making appointments, but the soonest available one was two weeks away. And, if you try to make an appointment by phone or on line, they won't make one for more ten 10 days in the future!

mtvhike, it was the only solution. My store is 85 miles round trip and in a county with much higher virus counts. The only reason to go in person (other than they limit the online choices to the very newest phone models) was to have them set it up. Since they wouldn't do it, having it delivered next day for free was a no brainer. I didn't contact a sales rep online to see if I could choose from an older model, because I don't need the fanciest phone/cameras that they are pushing online. So I just ordered the SE which still was plenty $. And I'm so happy that it's smaller. The size of the 6 is the bane of my existence. Well, my phone existence. They sent a packing box to return my old 6+ for a $45 credit.

I had already made an in person appt before I discovered there was no tech help available. I tried to cancel it (I got a same day appt) but the link in the confirm email was invalid. I went to another place online to see "my appts" and it said I didn't have any appts. I hated not canceling it, so I emailed the general support and told them the problem. They wrote back they couldn't help, so I just missed the appt. I wrote them later and told them again the link was invalid...they had sent me a second reminder email with the same invalid link. I suggested they forward to the appropriate dept, so they'd be aware and fix it for others. They wrote back and said they couldn't do that with suggestions on who I could contact to report it. Umm, no thanks.