You may try this product: "Bona Professional Hardwood Floor Refresher - 32 oz" Bona Professional formula refresher provides a clear, highly durable gloss to polyurethane finished wood floors that are dull, worn, scratched, or shows signs of wear. This non-toxic, waterborne formula restores the beauty of wood floors, leaves no build-up, and is recoatable. GREENGUARD certified for indoor air quality. Non-toxic. Professional hardwood floor refresher is recommended for all types of unwaxed, residential, and commercial polyurethane finished wood floors that are dull, worn, scratched or show signs of wear. Directions for use: 1. Remove furniture, rugs, etc. Vacuum, sweep or dust mop, then thoroughly clean with Bona Hardwood Floor Cleaner and the green Microfiber Cleaning Pad on your Bona Mop. Allow the floor to dry. 2. Gently rock product back and forth to mix. Slightly dampen the cream Microfiber Applicator Pad with water and attach to mop. Squirt product onto the floor and spread. Work in sections until the entire floor is finished. Rinse applicator Pad with water. 3. Allow to dry at least one (1) hour before walking on the floor. For a glossier floor, a second coat may be applied after two (2) hours. Allow 24 hours before heavy traffic. Coverage: 500 sq. ft per quart ⪠Bona (New & Improved Professional Series) Hardwood Floor Cleaner - 32oz Spray ⪠Bona Hardwood Floor Cleaner - 32 oz Bottle ⪠Bona (New & Improved Professional Series) Hardwood Floor Cleaner - Gallon Refill ⪠Bona Hardwood Floor Cleaner - Gallon Refill ⪠Bona Pro Series Hardwood Floor Cleaner - 4 oz concentrate ⪠Bona X Swedish Hardwood Floor Cleaner - 4 oz. Concentrate ⪠View all ?

OK I explain. It is a floating floor what we call in the UK engineered floor, so it is not solid throughout but a thickness of the wood mounted on a plywood base. It is a Malaysian wood, not so hard, so I suppose high heels could dent it perhaps, it is not the hardest. It is a click system not requiring glue, interesting. Now from Malaysia it says it has five factory coatings of which some contain aluminium oxide. It got worn out over the years. So a year ago I sanded the wood with the machines with the correct paper and vacuumed well. Then I applied one coat of Bona Traffic silk, you know the glossy one. I then noticed a number of parts were very coarse to the touch. So after some hours I sanded again with slightly finer paper but still coarse. Now I applied again Bona. Once again certain areas were coarse to the touch and you could see stains. So now I did a final very fine sanding but this was by hand with very fine paper particularly in the areas affected. It took me hours. Then I applied the third coat. I called the Bona representative who was at a loss!!! He gave me a bottle of Bona "refresh" it is a type of product to do another pass over. I applied it to the worse parts of the floor. Although one could see areas which were coarse to the touch and which did not look quite right the shine was sufficient to fool guests for Christmas. Now I am exactly one year on. In those area I mentioned there are now black marks. I attach some photos of the present situation with example of the black marks. (sorry I do not know how to create a new thread). I want to sand it and apply Bona again before New Year when my mother is visiting, my wife will just about tolerate me sanding on the 27th Dec. I had the suspicion it was the Bona product maybe the bottle I bought was old or had been exposed to low temperatures where I bought it from but the Bona representative told me it was very unlikely to be the case.

I have not heard of that brand but we purchased the Bella Cera Ruscello flooring and when the boxes showed up it said the dreaded "Made in China" on them. What could I do at that point? We had it installed and are very happy. There is not one piece in the 1100 sq ft that has a flaw. Now, it has only been a few months, but no problems so far... And we also did about 60 sq ft of LM St Laurent flooring in our vanity area almost 2 years ago, it was "Made in China", which I did not know until later, no problems with it either.

LM is the brand. I live in Texas also. I bought mine at a local floor shop. I have them in the kitchen, living area, halls, and utility room with no problems so far. We also have a dog. They're 3/4" thickness with aluminum oxide finish. LM has a lot to choose from as far as plank size and finishes. Look up LM Flooring. They have good reviews and also a good warranty. I have a great floor guy and he said they were good quality floors. I've also had other engineered hardwood floors that peeled like a layer of plastic when they scratched like you said above.