I'm not familiar with your model of printer but here's one thing to try. I had a similar problem with my HP D1320 model. It was problem free but after changing the color cartridge it took forever to print one page (like 30 minutes). I used their online support and if I remember correctly I was told to hold in the on/off button and, while doing so, open and close the lid 3 or 4 times. That was supposed to "reset" the system. Ultimately we found my problem was that I needed to change my black cartridge --even though it was still half full of ink.

Nothing in the print queue. Checked out HP Solutions. Everything is updated. I've rebooted several times. I do have the disk, but hope to not have to do that. Those were all good ideas. I went back to the manual and looked through the index, and sure enough, there it was: "delete faxes from memory." Even though I haven't sent any faxes I followed the directions and, voilà�, it prints! But I still hear that noise that I thought was a paper jam. No jam, front or back. I went back to HP Solutions and kept hunting until I found a neat little video that shows how to open the Control Panel to look for a jam there. I tried and it seems like it will take a real hard tug; it doesn't just come open. Now what, should I pull hard on it and hope it opens? Sue

Printing a picture is much different than printing text. When you print a picture, each dot (pixel) has a location and color information. The jpeg format has been standardized for generic printers and you printer is able to print each dot. If the photo prints correctly with proper color and no missing lines, etc, this is good news because it means that certain parts of your printer is working, namely the print head and ink supply, and the servo motors that moves the head and advances the paper. It also says that communications between the printer and computer is working. All you are missing is the ability print a character when an ascii code is sent to the printer. Way, way back in desktop computer history, the letters of the alphabet and special characters were assigned numbers called ASCII code. (Look this up on the internet with google to read about it.) When a computer wanted a printer print the letter A, it would tell the printer to go into its print mode and print ascii 65. The printer had to know how to form a dot pattern for the letter A. Most printers had built-in maps of al the ascii characters. This was fine except that early printers had only one fonts set. (A font is the design of the letter characters, and there are many different sets., and each set usually has an italics form as well. There are 2 ways one might print different fonts: Build the font sets into the printer or send the printer a mapping of dots to make a line of print. Some printers have one or more sets (native) of fonts built-in, but can also print a bit map of dots sent by the computer. This is where the print driver comes in. Its a piece of software that lives in the computer's software library. It controls all printing done by the printer. it takes on the job of making and sending bit mappings or ASCII characters to the printer. These days, a print driver is required to make the printer work. The Window's programs contains drivers for many printers, but if it does not have one for a printer connected to it, that driver needs to be installed for best results. You have a MAC computer and operating system. I am not familiar with the MAC, but I think it also contains many printer drivers. Try re-installing your printer. In your computer find your printer control panel (In Windows, the printer panel can be found in the "Control Panel".) Open the printer panel and see if your printer is installed. If not, install it. If it shows, but is not selected as the default device, select it. If it is there and selected, unselect it and check ok or whatever your system requires. Close the printer panel. Now, re-open the printer panel and select it as default, press ok, and close the panel. If the printer does not work after re-installing, it might be time for a new printer. Printers are not expensive. The companies practically give them away at cost because they will make plenty of money selling ink cartridges. That's where the profit is. ON MORE THING: You said there was no paper jam, but there might be something inside that you have not seen. Most HP printers have access to their internals from a panel on the back of the printer. Open that up and take a look. Go to the HP web site and look up your printer. You may find a manual for it. Download a copy. You may not be able to print out the pages you want (until you get a working printer), but you can display these on your screen and that may be helpful for finding you way around your printer.

Thanks, team! :-) I tried the update this morning, and it didn't do anything. But I think Dees may be onto something. I remember when I moved the printer a bit to get at the connections in back, it made a jerky "on and off" type sound that I think would be compatible with a loose connection. I tried to check the printer-computer connection this morning, but didn't succeed very well. In the process I managed to disconnect one of my monitors, but somehow restored it. With two monitors, the laser printer, my big photo printer, the flatbed photo scanner, and three speakers (yes, I have a long desk--it also holds my ham radio), a lot of wires are plugged into that computer. I'll ask my son--who plugged them all in--to check the connection for me.