Okay, I didn't open the wrapper with the shelves in it, so that piece is no doubt there (The living room is full of boxes with all the kitchen stuff in it, so I'm avoiding opening anything that isn't required). My bad on that. Your heating elements seem to fit in the slots. Mine won't go there without bending.

The fans run but you can barely hear them. They are necessary to keep the electronics cool. (Interestingly, they don't heat up the kitchen.) Yes, they are louder than the Miele dishwasher, but not as loud as the hood. Normal conversation is not an issue. I suspect that the cabinet where it's installed has a lot to do with the noise level. However, as I only have the cabinet in my house to go by, I can't do a cabinet vs. noise comparison. In any case, after the bread comes out of the oven and is placed on the cooling rack, when the oven fans stop it's time to wrap the bread. I don't have any issues with the display but it is a little sensitive--I have a lot more issues with the Wolf induction touch control, which messes up with damp hands and/or every spill. Note that the oven's display and circuit board are held on with two nuts. Removing the top cover and tightening the nuts should fix any looseness issue. (This is much easier to do before the oven is installed.) I've never actually tested the temperature. However, it must be okay because I use the temperature setting and cooking time shown in the recipes and the food is done plus or minus five minutes. I believe there is a way to adjust the temperature through the control panel.

My experience: like the above comments from Christine Abuharoon and Michael Green (11 months ago, from 11/28/23) regarding the oven door not fully closing. I purchased a model KRG365-NG. (A 36 Inch Freestanding Professional Gas Range with 4 Dual-Flow Burner System, 5.8 Cu. Ft. Capacity.) Installation date: April 2022. The oven door has been causing issues since nearly the first time it was used. Some of the knobs at the top become extremely hot to the touch (enough that one requires oven mitts to adjust certain knobs while in operation if one isn't excited about a trip to the local ER). Unfortunately, Hestan's service repair technician has attempted to adjust the door but it seems to get misaligned and needs adjustment shortly after or he hasn't actually fixed the problem. (The repair technician: he's really nice, polite, respectful, and sympathetic -- we're on a first-name level of familiarity at this point, nearly on the verge of sharing a beer every second Tuesday!) Regarding warranty service issues: Hestan hasn't been responsive in timely communications (weeks of being ignored or pat emails saying "your request has been transferred to the right dept blah blah" and then crickets...) or been honest regarding honoring their warranty coverage for malfunctioning systems. I have had multiple service requests to fix the oven after it stopped working, always sometime after the oven is used on high heat for several hours. (SHOCK! It's an oven, Watson. How dumb of me to expect it to operate on high.) To put it starkly: That's a non-working oven, folks, for a household that cooks a whole bunch for extended family and friends and hosts on the weekends. Significant levels of creativity and a whole lotta flexibility/patience are required to substitute on-range cooking for oven roasting. The most recent exciting saga has been extended to a 6-week special (grab your popcorn, folks. This one has sequels!) Hestan didn't bother responding to a detailed letter sent to their warranty dept. in October of 2023. Nor to a follow-up letter 2 weeks after it. (This is the third or fourth time, the oven has had the same issue amongst others.) (Another tantalizing exclusive: In the San Francisco Bay Area, home to a population of over 7.5 million humans there is a dearth of authorized service technicians. It takes time for them to be available for repairs; anywhere between two to four weeks. Then when a part needs to be ordered -- many times being a requirement -- add another several weeks to your broken-cooking-appliance-saga aka. buddhist-exercise-in-patience.) My household's experience with Hestan has left us with a bad taste for the company. (And we are really good cooks.) We would not recommend their appliances to others - based on their awesome lack of responsiveness to malfunctioning parts coupled with their lack of honoring warranty assurances (by replacing or exchanging the model) in situations where several service repair visits have occurred -- with no lasting fix. I wish I had known that the ability to endure and practice stoicism is a requirement when purchasing from HESTAN. (Apparently, some products have quality issues -- that's to be expected. What isn't expected is not honoring their part of the warranty agreement. It's a lack of integrity and feels like betrayal. Scheduling repeated service repair visits, [no fault to the repair dudes] I'm assuming, is a deliberate business decision to string along disgruntled consumers until the consumer gets exhausted of keeping up with the whole saga, they get deported, immigrate to Finland, convert to outdoor bonfire cooking, lose their memory, and drag on the non-response company policy till the pesky issue of a valid warranty expires. [pun intended.] Case closed.) Bears repeating: Our model had issues with the oven (whether heating up properly or heating up at all) since a few short weeks after it was first installed by a licensed electrician. As well, the oven door has issues closing fully so as to be flush against the oven cavity interior - to prevent escaping air, uneven baking temperatures, and hot, Hot, HOT, range/ oven control knobs. The gas range, contrastingly, has always worked well, except for one burner whose simmer function has stopped working. I am filing a complaint with the BBB. (I wish I had read their reviews, and had read this thread before choosing this company. It does place the company in an unflattering light). I wonder if the company will magically become more attentive. Also looking at arbitration alternatives (warranty states either JAMS or the American Arbitration Association.) If anyone has gone the arbitration route, please share your experience. I am posting on this most useful thread for other consumers to let them (you) know that if one is dealt a bad hand with an appliance from Hestan, good luck with the fulfillment of the warranty promise. Or with timely service visits. (Easily over a month until the issue is addressed.) If you want to play roll the dice with your appliances worth between $7, ooo - $12,000 plus installation costs, plus purchase of a (useless?) extended warranty, go ahead: Sprint, don't shuffle, to your nearest HESTAN authorized seller.

I am looking for current ( 10/2020) owners of Blue Star electric wall ovens. My unit was install July of this year and has had a multitude of problems. The first that clock would not work. Instead of seconds it was running 100's of a second. Preheating was very slow taking almost 20 minutes to get to 350 degrees. These oven are support to have a rapid preheat. The temperature was not stable. The oven internal temperature was off anywhere from 20-50 degrees depending on the programed temperature. If the oven was run for more then 3 hours continuously it would begin to continually heat. I had to flip the breaker once to get it shut off!. I was told that a new control panel would fix my issue. The clock is working better but off by time of day. The heating issue are still occurring. The scariest part of this is the external temperature of the doors are 170 on the left 130 on the right. It does not seem to brown , food can take twice are long or have as long to cook. Blue Star with the support of my Ferguson rep has agreed to replace the oven, with a wait time of 10-12 weeks. Do I want the replacement . Please let me know if other have had similar issues.Like Save Edit Delete