Why am I having to logoff my user account

16 years ago

In the past 2 weeks about 2-3 times in a day when I am on the computer I get a freeze on my computer and have to go to Ctrl-alt-delete to get rid of it.

Then I used to get which program was not responding and then just click out of it and all would be fine. But in the last 2 weeks when I go this route I get the box saying user connected and do I want to logoff the computer. I then have to lof off user and then reconnect.

Why is this happening? Anybody know?

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Comments (19)

zep516
16 years ago
last modified: 11 years ago
just click out of it and all would be fine

You never really addressed the first problem, and now your moving to another problem. Post a hijackthis log so we have somewhere to start looking at possible issues.

Click Here to download HJTInstall.exe Download the Installer on that page.
Save HJTInstall.exe to your desktop.
Â Doubleclick on the HJTInstall.exe icon on your desktop.
Â By default it will install to C:\Program Files\Trend Micro\HijackThis .
Â Click on Install.
Â It will create a HijackThis icon on the desktop.
Â Once installed, it will launch Hijackthis.
Â Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
Â Click on "Edit > Select All" then click on "Edit > Copy" and Paste the entire contents of the log (no attachments) into your next post.
DO NOT use the AnalyzeThis button, its findings are dangerous if misinterpreted.
DO NOT have Hijackthis fix anything yet. Most of what HJT lists will be harmless or even required by your Operating System.
Lyban zone 4
Original Author
16 years ago
last modified: 11 years ago
Zep 516

Thanks for your suggestion. Here is the logfile

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:25:09 PM, on 11/9/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\anvshell.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Logitech\SetPoint\KEM.exe
C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\asuskbservice.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/ig?hl=en
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
O2 - BHO: (no name) - (02478D38-C3F9-4efb-9B51-7695ECA05670) - (no file)
O2 - BHO: HP Print Enhancer - (0347C33E-8762-4905-BF09-768834316C61) - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - (18DF081C-E8AD-4283-A596-FA578C2EBDC3) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - (761497BB-D6F0-462C-B6EB-D4DAF1D92D43) - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - (AA58ED58-01DD-4d91-8333-CF10577473F7) - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - (AF69DE43-7D58-4638-B6FA-CE66B5AD205D) - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: Google Dictionary Compression sdch - (C84D72FE-E17D-4195-BB24-76C02E2E7C4E) - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - (DBC80044-A445-435b-BC74-9C25C1C588A9) - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - (E7E6F031-17CE-4C07-BC86-EABFE594F69C) - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - (FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856) - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Google Toolbar - (2318C2B1-4965-11d4-9B18-009027A5CD4F) - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [anvshell] anvshell.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre6\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-18\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'Default user')
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - (08B0E5C0-4FCB-11CF-AAA5-00401C608501) - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - (08B0E5C0-4FCB-11CF-AAA5-00401C608501) - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: HP Smart Select - (DDE87865-83C5-48c4-8357-2F5B1AA84522) - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: (17492023-C23A-453E-A040-C7C580BBF700) (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: (6414512B-B978-451D-A0D8-FCFDF33E833C) (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1144259972678
O16 - DPF: (6E5E167B-1566-4316-B27F-0DDAB3484CF7) (Image Uploader Control) - http://pix.futureshop.ca/en/ImageUploader4.cab
O16 - DPF: (6F15128C-E66A-490C-B848-5000B5ABEEAC) (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: (6F750203-1362-4815-A476-88533DE61D0C) (Kodak Gallery Easy Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
O16 - DPF: (917623D1-D8E5-11D2-BE8B-00104B06BDE3) (CamImage Class) - http://paris.ville.orange.fr/CO/activex/AxisCamControl.cab
O16 - DPF: (BCBC9371-595D-11D4-A96D-00105A1CEF6C) (View22RTE Class) - http://onlinedesigner.hgtv.com/images/app/view22rte.cab
O16 - DPF: (D57262F5-9637-4E67-BC59-88C53EA76FC3) (ULcontrol Control) - http://pix.futureshop.ca/en/ulcontrolxp.cab
O16 - DPF: (EFD1E13D-1CB3-4545-B754-CA410FE7734F) (Photo Upload Plugin Class) - http://costco.pnimedia.com/upload/activex/v3_002/PhotoCenter_ActiveX_Control.cab
O16 - DPF: (F127B9BA-89EA-4B04-9C67-2074A9DF61FD) (Photo Upload Plugin Class) - http://walmartqb.pnimedia.com/upload/activex/v2_009/PCAXSetupv2.0.0.9.cab?
O16 - DPF: (F137B9BA-89EA-4B04-9C67-2074A9DF61FD) (Photo Upload Plugin Class) - http://costco.pnimedia.com/upload/activex/v2_0010/PCAXSetupv2.0.0.10.cab?
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASUSKeyboardService - ASUSTeK COMPUTER INC. - C:\WINDOWS\asuskbservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Google Update Service (gupdate1c99691c3ac98a4) (gupdate1c99691c3ac98a4) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: %NVSVC.name% (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

--
End of file - 10265 bytes
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zep516
16 years ago
last modified: 11 years ago
Hi I would consider upgrading to a more modern browser like IE7 at least. Tell us what browser you do use.

Please follow these instructions next:

Double click the hijackthis Icon on the Desktop, Scroll down to Open the Misc Tools section" Click it at the bottom under System tools click "Open Uninstall Manager" over to the right click "Save List" Save it to your Desktop so you may find it, copy and paste it in your next reply..
Lyban zone 4
Original Author
16 years ago
last modified: 11 years ago
I am using IE version 6.
Is the list you want.

32 Bit HP CIO Components Installer
Acrobat.com
Acrobat.com
Ad-Aware
Adobe ActiveShare 1.3.1
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.2
Adobe Type Manager 4.0
Apple Mobile Device Support
Apple Software Update
ArcSoft PhotoStudio 5.5
ASUS Display Drivers
avast! Antivirus
Bonjour
Canon Camera Access Library
Canon Camera Support Core Library
Canon Camera Window DC_DV 5 for ZoomBrowser EX
Canon Camera Window DC_DV 6 for ZoomBrowser EX
Canon Camera Window MC 6 for ZoomBrowser EX
Canon G.726 WMP-Decoder
Canon MovieEdit Task for ZoomBrowser EX
Canon RAW Image Task for ZoomBrowser EX
Canon RemoteCapture Task for ZoomBrowser EX
Canon Utilities EOS Utility
Canon Utilities PhotoStitch
Canon Utilities ZoomBrowser EX
CBN Selector 3
CCleaner (remove only)
CloneDVD2
Compatibility Pack for the 2007 Office system
Critical Update for Windows Media Player 11 (KB959772)
Garmin MapSource
GIMP 2.6.7
Google Earth
Google Pack Screensaver
Google Toolbar for Firefox
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Update Helper
Google Updater
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB970653-v3)
HP Customer Participation Program 10.0
HP Document Manager 1.0
HP Imaging Device Functions 10.0
HP Officejet J6400 Series
HP Photosmart Essential 2.5
HP Smart Web Printing
HP Solution Center 10.0
HP Update
Image Check Print Service for Kant Photo
Image Resizer Powertoy for Windows XP
Infinite Jigsaw Puzzle
Intel(R) PRO Network Connections Drivers
IrfanView (remove only)
iTunes
Java(TM) 6 Update 11
KODAK DC215 Software
Kyodai Mahjongg 2006 v1.42
Logitech Desktop Messenger
Logitech SetPoint
Malwarebytes' Anti-Malware
MapSource
MapSource - MetroGuide Canada v4
MapSource - Topo Canada v2
MapSource - Trip & Waypoint Manager v2
MediaLife
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office Word Viewer 2003
Microsoft Office XP Professional with FrontPage
Microsoft Publisher 2000
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Mozilla Firefox (3.0.8)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MyPublisher BookMaker
Nero 6
OCR Software by I.R.I.S. 10.0
Personal Ancestral File 5
Personal Ancestral File Companion 5.1.5
Personal Colour Viewer
PhotoFantasy 2000
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Picasa 2
PowerDVD
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Red Eye Remover 2.0
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
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Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB963027)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969897)
Security Update for Windows XP (KB969898)
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Security Update for Windows XP (KB973346)
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Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974455)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
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Shop for HP Supplies
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Trellix Web
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973815)
Update for Windows XP (KB976749)
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3
zep516
16 years ago
last modified: 11 years ago
yes, let me look it over, don't see much in first log. But there are a few things to do.
zep516
16 years ago
last modified: 11 years ago
Hi,

This scan may take a while to run. Can you run it please.

Please download Malwarebytes' Anti-Malware to your desktop. Click here
Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Full Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
zep516
16 years ago
last modified: 11 years ago
If you already have Malwarebytes and I think you do, just make sure you click the update tab before you run it.
Lyban zone 4
Original Author
16 years ago
last modified: 11 years ago
zep516,

OK, I ran it and got 0 malicious items. Here is the log.

Malwarebytes' Anti-Malware 1.41
Database version: 3137
Windows 5.1.2600 Service Pack 3

11/9/2009 7:16:23 PM
mbam-log-2009-11-09 (19-16-23).txt

Scan type: Full Scan (C:\:E:\:)
Objects scanned: 194384
Time elapsed: 42 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
zep516
16 years ago
last modified: 11 years ago
Please close all browser windows including this one Double click the hijackthis Icon on the desktop, DO A SYSTEM SCAN ONLY,(only have Hijackthis open) Place a check mark in the following entries in the little box to the left of each entry:

O2 - BHO: (no name) - (02478D38-C3F9-4efb-9B51-7695ECA05670) - (no file)

O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe

O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - HKUS\S-1-5-18\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'Default user')

O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe

Once the check marks are placed in the above entries.

Click FIX Checked.

Close Hijackthis.

Reboot the Computer.

Empty the recycle bin.

Post a fresh log, that is do a SYSTEM SCAN AND SAVE A LOG FILE AGAIN, Post the new log.
Lyban zone 4
Original Author
16 years ago
last modified: 11 years ago
I did what you said,the only glitch was that there was nothing in my recycle bin when I went to empty it.
Is that OK.
Here is the new log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:49:38 PM, on 11/9/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\anvshell.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Logitech\SetPoint\KEM.exe
C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\asuskbservice.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/ig?hl=en
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
O2 - BHO: HP Print Enhancer - (0347C33E-8762-4905-BF09-768834316C61) - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - (18DF081C-E8AD-4283-A596-FA578C2EBDC3) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - (761497BB-D6F0-462C-B6EB-D4DAF1D92D43) - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - (AA58ED58-01DD-4d91-8333-CF10577473F7) - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - (AF69DE43-7D58-4638-B6FA-CE66B5AD205D) - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: Google Dictionary Compression sdch - (C84D72FE-E17D-4195-BB24-76C02E2E7C4E) - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - (DBC80044-A445-435b-BC74-9C25C1C588A9) - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - (E7E6F031-17CE-4C07-BC86-EABFE594F69C) - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - (FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856) - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Google Toolbar - (2318C2B1-4965-11d4-9B18-009027A5CD4F) - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [anvshell] anvshell.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre6\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - (08B0E5C0-4FCB-11CF-AAA5-00401C608501) - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - (08B0E5C0-4FCB-11CF-AAA5-00401C608501) - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: HP Smart Select - (DDE87865-83C5-48c4-8357-2F5B1AA84522) - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: (17492023-C23A-453E-A040-C7C580BBF700) (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: (6414512B-B978-451D-A0D8-FCFDF33E833C) (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1144259972678
O16 - DPF: (6E5E167B-1566-4316-B27F-0DDAB3484CF7) (Image Uploader Control) - http://pix.futureshop.ca/en/ImageUploader4.cab
O16 - DPF: (6F15128C-E66A-490C-B848-5000B5ABEEAC) (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: (6F750203-1362-4815-A476-88533DE61D0C) (Kodak Gallery Easy Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
O16 - DPF: (917623D1-D8E5-11D2-BE8B-00104B06BDE3) (CamImage Class) - http://paris.ville.orange.fr/CO/activex/AxisCamControl.cab
O16 - DPF: (BCBC9371-595D-11D4-A96D-00105A1CEF6C) (View22RTE Class) - http://onlinedesigner.hgtv.com/images/app/view22rte.cab
O16 - DPF: (D57262F5-9637-4E67-BC59-88C53EA76FC3) (ULcontrol Control) - http://pix.futureshop.ca/en/ulcontrolxp.cab
O16 - DPF: (EFD1E13D-1CB3-4545-B754-CA410FE7734F) (Photo Upload Plugin Class) - http://costco.pnimedia.com/upload/activex/v3_002/PhotoCenter_ActiveX_Control.cab
O16 - DPF: (F127B9BA-89EA-4B04-9C67-2074A9DF61FD) (Photo Upload Plugin Class) - http://walmartqb.pnimedia.com/upload/activex/v2_009/PCAXSetupv2.0.0.9.cab?
O16 - DPF: (F137B9BA-89EA-4B04-9C67-2074A9DF61FD) (Photo Upload Plugin Class) - http://costco.pnimedia.com/upload/activex/v2_0010/PCAXSetupv2.0.0.10.cab?
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASUSKeyboardService - ASUSTeK COMPUTER INC. - C:\WINDOWS\asuskbservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Google Update Service (gupdate1c99691c3ac98a4) (gupdate1c99691c3ac98a4) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: %NVSVC.name% (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

--
End of file - 9578 bytes
zep516
16 years ago
last modified: 11 years ago
Yes that's ok. Your computer looks ok too. We are just going through a routine cleaning. Hope it fixes issue but it may not, but you will have clean machine when we are completed.

Do this next:

Download TFC by OldTimer to your desktop FROM THE LINK BELOW When the window opens from link, click the save tab. Save it to your desktop. Then see below:

Double-click TFC.exe to run it.

Note: If you are running on Vista, right-click on the file and choose Run As Administrator

TFC will close all programs when run, so make sure you have saved all your work before you begin.

* Click the Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
* Please let TFC run uninterrupted until it is finished.

Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.

Let me know when that is done.
Lyban zone 4
Original Author
16 years ago
last modified: 11 years ago
OK. That is done.
zep516
16 years ago
last modified: 11 years ago
Good lets up date the Java now,

Please up date Java to-----> Java6 Update 17
from link below

On that page in the middle under downloads in Yellow click MajorGeeks usa to download Java. Only install Java un check any tool bars or additional software.

Once that is done run ccleaner as I see you have it installed. Then before you go to bed do a disk defrag that may take a while let it run here is how.

Click Start>Programs>Accessories>System tools. Now do a disk clean up let all files be removed. Then do a Defrag on the (C Drive).

You may also need to update your Adobe Reader program.
Lyban zone 4
Original Author
16 years ago
last modified: 11 years ago
OK. I dig the update to Java and ran the ccleaner and then did the defrag.
I adobe reader is version 9 so I think I am OK.
zep516
16 years ago
last modified: 11 years ago
Ok let us know if any of this work helped the freezing computer think.
Lyban zone 4
Original Author
16 years ago
last modified: 11 years ago
So far so good. I have not had the problem, but we will see in the next few days.
By the way. I have not updated my IE. Would it be a large learning curve if I update to 7 from 6. Also if I upgrade, do I remove the old one or does it automatically replace it.
Thanks
zep516
16 years ago
last modified: 11 years ago
Lets not make any major changes until we see how things go.

But yes you can install IE7 with out removing IE6.If you're happy with IE6 then keep it. IE8 is also available too but has been problematic on some XP machines.

Others may also add what they think about it
bbbluz ~ DonnaB
16 years ago
last modified: 11 years ago
A lot of websites don't support IE6 now, so a move up to IE7 would be beneficial. Here is an excellent "tutorial" for IE7 that I found to be very easy to understand.

bbbluz
ravencajun Zone 8b TX
16 years ago
last modified: 11 years ago
if and when you do go up to IE7 there are some very good options you can find through google to "make IE7 like IE6" do that search for good tips and tricks. Also adding IE7 Pro to it will help a lot.
http://www.ie7pro.com/index.php?language=en

I have to caution though in some of the replies on googles search you will find some "hack" suggestions to follow I do not advise those.

some helpful links for the transition
Windows Internet Explorer 7 Toolbar: It's Your Option
adjust IE
Make the most of Internet Explorer 7

Why am I having to logoff my user account

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