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charliedawg_gw

We just put a stop to ALL work being done. Did we overreact?

charliedawg
16 years ago

What a ride the last few weeks. I'm going to try and keep this brief and to the point.

We are suppose to be finished in two weeks. These are the things that have happened or have been started in about last 14 days.

cabinets, trim work, counter tops, doors, landscaping, lighting, fixtures, floors, hardwood laid, paint....and everything else that you can think of inside. It's been a whirlwind.

Our builder went on vacation this past Saturday and won't be back until next Tuesday. She had the 10 days scheduled for loads of work to be finished but now we have noticed things we don't like or were done incorrectly while she was gone. It's getting overwhelming. Here are examples.

1. Now that paint is on, drywall looks bad. Lots and lots of waves, dents, knicks were not properly filled and sanded before or even inbetween coats.

2. Door trim work/crown molding - Where the doorframes/molding meet, it looks like the finish guy used dull blades. It's not 2 smooth lines that meet, it is two cracked, dented and badly chipped pieces of wood that meet. The painter just painted over them. This is on over 50% of the corners.

3. Baseboards - not sanded. paint looks like it was just put over tree bark in a lot of places. It is not smooth but rough instead.

4. Whirlpool tub - The tile surrond is suppose to be installed this week. We discovered a 1 x 1 inch chip in the top side of the tub. It looks like a tool was dropped on the edge.

5. Bath counter - Chipped like tub.

6. Lights in bath are uneven. One is almost an inch higher than the other. It's obvious.

7. Wire shelving put in closets that weren't even painted yet.

To top it all off our the finishing of our hardwood is suppose to start tomorrow. But with the demolition work that we feel needs to be done we don't want them there. It's just too important. The house has not been painted completely and they need scaffoloding/ladders to finish the greatroom. Scaffolding on newly finished hardwood????

Our main gripe is that the drywall, finish work and paint looks like a do it yourself job on a house that has been lived in for 50 years not a new home.

My dh left a message for our builder. He simply said that these may not big issues to her. They might even easily be fixed without much hoopla. But we want HER to be the one to make the decision, not US. We feel the subs are doing subpar work because they know she is out of town.

I could go on and on...this is therapeutic for me :)

I know we have a punch list but shouldn't a lot of these things be addressed before we get to that point.

Comments (31)

  • ajpl
    16 years ago

    I don't have any experience but it feels to me like this kind of stuff should be dealt with before you get to a punch list too. I'd be worried about more unacceptible work being completed and I would want to prevent that from happening.

    As far as I know it's not your place to deal directly with the subs and tell them how to do their job so stopping til the Gc returns sounds reaosnable to me.

    I'm sorry this is happening though :(

  • ccoombs1
    16 years ago

    I can't believe your GC went on vacation and left no one in charge to handle stuff like this. Because she didn't, you absolutly did the right thing stopping work. The stuff you listed is not acceptible at all. Sorry for the added stress you just had heaped on.

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  • allison0704
    16 years ago

    You did the right thing, imo. I agree that your GC should NOT have gone on vacation when wrapping up a house. There are too many details finished the last few weeks. Someone, besides the homeowners, should be in charge of overseeing during this time!

  • anthem
    16 years ago

    By the same token if its not your place to be managing the subs you shouldn't be talking, directing or stopping their work. Granted they might be doing things that are unacceptable to you but that is up to the GC to fix.

    If the subs were contracted out based on time and you just sent them home for two weeks well I can see where the gc can claim you directly interfered with his or her ability to finish the project on schedule. It could even be debatable that you could be liable for extra work and time since the gc could be.

    Just thoughts to consider when you aren't the gc and are are instructing subs without consent. However justified you feel.

  • charliedawg
    Original Author
    16 years ago

    Anthem, We asked the GC to have all of the work stopped. We are not comfortable controlling the project while she is gone. We don't have the time or knowledge to handle all of these last minute details anyway.

    She advised us that it will get several weeks behind but we don't care. We didn't talk directly to any of the subs but thanks for the warning. We will be out about 1200.00 due to the extra interest pay't but feel that will be well worth it in the end.

    It's such a hard call to make because she is gone and can't see it. I'm sure she wouldn't want the tub finished out only to come back and have it all ripped apart because the tub needs to be replaced. She's already aggravated that the wire shelves were put up in unpainted closets and those have to be taken down.......

  • zone_8grandma
    16 years ago

    In the long run, you'll be glad you did...

    We let too many things go in the last few weeks because we were just exhausted and wanted it to be over.

  • chisue
    16 years ago

    Good call. I suggest you "take a vacation" too. That way ALL of you will be fresh and ready to tackle the project in two weeks.

    It's OK. We can wait a little longer to hear how your entertainment room, er, MBR, turns out.

  • bj_inatlanta
    16 years ago

    You did the best thing and you did it the right way. It's a shame builders don't cover for each other's absences like doctors do. Guess they figure it's not life and death; just pick up the pieces when you get back.

    What a freakin' nightmare. Hope you can take a breather.

  • mlauder
    16 years ago

    You did the smart thing. What is a few weeks compared to years of living in a house that you are not happy with? You've sent a strong message to your GC that you want things done right. I applaud you!
    Susan

  • lsst
    16 years ago

    I would have done the same thing in your shoes.

    We did not have all work shut down but we made several trades finish working early as they were taking too many shortcuts and making mistakes.

    I then waited for the builder to take it up with them or hire someone else to come in and do it right. We had situations where our builder did both.

    At least your builder told you she was going on vacation, Ours did not and would have his phone shut off the whole week each time he was gone.

  • mightyanvil
    16 years ago

    You did the right thing.

  • dixiedoodle
    16 years ago

    You absolutely did the right thing! These are not small issues that can be solved with a punchlist. Your drywall and trim sound horrible! It's not like they will suddenly get better after you're in the house...they need to be fixed. FWIW, I'm not my own GC, and I try to limit my involvement with the subs (although my GC likes me to talk to the subs, which is really annoying!), but I would absolutely, 100% feel comfortable making the call to have the subs take a walk-even if my GC was out of town.

  • charliedawg
    Original Author
    16 years ago

    Name that sound.

    POP

    SZSZSZSZSZSZSZSZSSZ

    GULP, GULP, GULP!

  • amyks
    16 years ago

    Good girl, charlie. Good call on the request to stop work, and good call on the cold beer. Measure twice and cut once applies to many things, this included. Do it right the first time....

    Hang in there!

  • cynandjon
    16 years ago

    I agree it was the right thing to do. Why let work go on that is substandard. After all your paying the bill

  • twitchy
    16 years ago

    As if it isn't stressfull enough! You did the right thing. You would not be happy living with cracked and dented trim or a chipped counter. Every time you looked at it, it would probably make you angry all over again. Sorry you're having this problem. : (

  • missymar
    16 years ago

    Dang, Charlie! That is not good! You did do the right thing & I, like Anthem, thought you just went to the house one day, saw that stuff wasn't right & told the subs to leave. You totally went about it the right way 'tho. We're @ the drywall stage now & getting ready to start the trim next week..... I hope ours will turn out nice, smooth & everything even!

    So sorry this is happening to you, but you absolutely must be satisfied w/ the end result & it doesn't matter if it puts everything behind by several weeks. That's YOUR house!

  • chazas
    16 years ago

    You absolutely did the right thing.

    The builder is at fault for leaving her subs unsupervised. That has been one the biggest problems in our construction - both during my contractor's (frequent and objected to) vacations and day-to-day. At one point, my contractor asked, "What am I supposed to go, get a lawn chair and sit and watch them all day?" My answer - "Yes, unless and until you hire someone else who can do it." Over and over and over again, we've had to fight tooth and nail to get subpar work done by unsupervised subs corrected. I think our GC finally got the message, but we're now almost two months late on the schedule that he originally thought he was padding by two months anyway.

    Unless you waived incidental and consequential damages for your builder's breach in your contract with her, I would consider taking the extra interest costs out of the final draw.

  • chisue
    16 years ago

    Back to Topic: The Stop Work order is just as appropriate as the "Everybody Out of the Pool" when the lifeguard leaves. Building a house shouldn't be undertaken with the same cavalier attitude as "Swim At Your Own Risk".

  • tragusa3
    16 years ago

    Charliedawg, I feel like a heel. I didn't realize this was your thread until just now. Here I am gloating on the other thread about cutting the tree limbs just right....

    Bless your heart.

    One of my biggest frustrations with our build was that my builders attitude was to just get things done and come back and make them right later. I, on the other hand, prefer getting things right the first time.

    However, towards the end I started to learn his process and on a few occasions let things get done wrong because I realized making them right would take less time than starting from scratch.

    I'm not sure I would have stopped all work. But, would have insisted on padding laid across the hardwoods and all scaffolding to have padded legs, etc. Also would have made it very clear, in writing, what I expected as a final product.

    I started very thorough "punchlists" about a month out from closing and would revise them about every third day. I know I frustrated people, but it was also clear what I expected to be fixed.

    I'm sure you did the right thing, just not sure I would have done the right thing :)

    Few comments to help ease your mind slightly.

    1. We had chips in a fiberglass shower, they fixed them with an epoxy after the fact and you would never know it.

    2. Our builder had a paint crew come in just prior to closing and they did nothing but touch up and fixing small blimishes in sheetrock. They mudded at least 100 spots around the house that I never even noticed. Maybe your builder has a similar "last eyes crew". Or maybe what your describing is much worse than small blimishes.

    3. Bath counter chip can be quickly repaired as well (if its cultured marble, heck, they even did a small chip in our granite and you'd never know).

    4. Uneven lights....had those too. I watched the guys fix this in less than an hour. On a couple, we went ahead and closed and they did come a week later and fix them.

    I know I can't make it better, and I'm not trying to make small of any of this, but I was shocked at how many little things got "right" at the last minute. If they built the whole house at the pace of the last 2 weeks, we could have built it in about 8 weeks! :)

    Hang in there. Refer to my other thread if you need a pick-me-up. One day, soon, you'll be watering the flowers and trimming that tree to get a perfect view!

    Keep us posted. We'll all ride this thing to the end with you. It is worth it!

    Your friend,
    Tony

  • tragusa3
    16 years ago

    Charliedawg, you still there? Don't make us nervous now...

  • amyks
    16 years ago

    I agree, tragusa3. Check in with us, charlie...

  • bj_inatlanta
    16 years ago

    amyks: Please email me again

  • bj_inatlanta
    16 years ago

    amyks: I just sent you an email through the forum

  • bj_inatlanta
    16 years ago

    amyks: and the rest of it in a separate email. Oops! Duh.

  • bj_inatlanta
    16 years ago

    amyks: Have you checked to make sure your My Page here has your correct email address? I can't send anything to you any other way right now.

  • amyks
    16 years ago

    bj, this is really strange. I double checked my email address here, then tried to send myself a test email, and I didn't get it. Hmmmmm. But that is my correct email address. I thought email was FASTER than snail mail!:-) In any event, I'll keep checking, and thanks so much for continuing to try.

    Amy

  • emmachas_gw Shaffer
    16 years ago

    Charlie, I've admired photos of your home. It is so beautiful! It's certainly understandable that you would want the finish work and details to be comparable!
    Your GC wants a satisfied client who will recommend her to others. Your nice, new home will be a reflection of her work. Since she wasn't available, and you saw the train wreck coming, you did what any of us would have done. You stopped that train! And, you did it with grace and tact.

  • charliedawg
    Original Author
    16 years ago

    Hi guys! No, I didn't finally jump over the ledge :) I just took a small hiatus.

    I boarded "charliedawg" in a kennel, packed the suitcases, got the family in the car and got the heck out of here. WHEW!

    If I ever build a house again (which I highly doubt I will) I will definitely put mental health vacation $$$$ in my budget. LOL

    Tragusa, I'm not glad that you had all of the problems but I'm glad to know that it worked out for you so I know it will all be ok fo me too.

    GC will be back tomorrow. She has ALWAYS made things perfect so I'm not sure why I doubted it now. I think I just felt out of control because she is gone. I'm not the type that needs to be in control of such a big project, I guess ya'll figured that out by now.

  • amyks
    16 years ago

    charliedawg, I'm glad to "see" your face. I was ready to ask for a head count after last week. Good for you taking a break, we are doing the same thing this sunday. We are to the limit with the house. It will be worth it, but I can't keep all the balls in the air and I need time with my kids and DH without having to run down to the house to answer questions or straighten something out or fetch more tiling grout and tile because the gc is busy or out of town. Argh.

    Well, that was a bit more longwinded than I meant it to be....point is, glad you went, and glad you're back.

    Amy

  • tragusa3
    16 years ago

    Good for you!

    I'll be looking for a post this evening saying that your builder appreciated what you did and is now taking the bull by the horns.