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Difficulty installing MS Office Pro 2007 Upgrade

17 years ago

I am having trouble installing the Upgrade to Microsoft Office Professional 2007 on my laptop. The laptop is running Vista and I have MS Office Pro 2000 installed already. When I attempted to install the Upgrade I receive a message stating that it is unable to locate a previous version. It then gives a browser window from where I can either search for the inatalled program or locate it using the install disc(?). I don't know where to point the browser to, I made several attempts like pointing it to the program folder or cd where the install disc was located. Might someone know how to work around this problem so I can complete the installation of this newer version.

Thanks,

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Comments (4)

owbist
17 years ago
I would have removed Office 2000 first so that I get a squeaky clean install of Office 2007. Why start with a possibly muddied environment?

At some point during the install of Office 2007 you are prompted to insert the Office 2000 CD verifying you are entitled to upgrade.

When the install offered to browse for the old office it was looking for your CD which you would place in the drawer at that point. I do not believe just pointing to the folder was good enough, you needed to point to the executable file if you preferred that route to offering the original CD.
ctghost
Original Author
17 years ago
I did remove the old version but, when I placed the old cd in the cd drawer I was unable to locate the proper (executable) file.

Can you assist me in determining what that file name might be or where it may be located, if I do or do not uninstall the older version? This is where I am having difficulty and need some additional assistance.

Thank you,
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ctghost
Original Author
17 years ago
Still cannot load the Program. Was on the phone with Microsoft support in the Phillippines and India for over an hour. They were unable to help. Left me with the suggestion of loading the Trial Version from the website then converting to the Upgrade. Was able to install the Trail version, it does NOT come with Outlook 2007 which is the main program I use. I cannot even attempt to convert until the trialware date is close. THIS IS NOT WHAT I EXPECTED AND THINK I MAY HAVE WASTED APPROX. $300.00.
owbist
17 years ago
Well I do not think you should consider it a lost cause. I think I would be back on the phone and explain that you have already had an hour of non helpful assistance and you now wish to have the CD replaced with a valid copy.

Be composed and cool, explain your position and insist on some action on their part without being rude or emotional.

Keep a record of your dealings with them so at any time you can show you have been more than patient with their staff while looking for satisfaction.

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