skip to main content

Difficulty installing MS Office Pro 2007 Upgrade

16 years ago

I am having trouble installing the Upgrade to Microsoft Office Professional 2007 on my laptop. The laptop is running Vista and I have MS Office Pro 2000 installed already. When I attempted to install the Upgrade I receive a message stating that it is unable to locate a previous version. It then gives a browser window from where I can either search for the inatalled program or locate it using the install disc(?). I don't know where to point the browser to, I made several attempts like pointing it to the program folder or cd where the install disc was located. Might someone know how to work around this problem so I can complete the installation of this newer version.

Thanks,

Sort by:Oldest

Comments (4)

owbist
16 years ago
I would have removed Office 2000 first so that I get a squeaky clean install of Office 2007. Why start with a possibly muddied environment?

At some point during the install of Office 2007 you are prompted to insert the Office 2000 CD verifying you are entitled to upgrade.

When the install offered to browse for the old office it was looking for your CD which you would place in the drawer at that point. I do not believe just pointing to the folder was good enough, you needed to point to the executable file if you preferred that route to offering the original CD.
0
ctghost
Original Author
16 years ago
I did remove the old version but, when I placed the old cd in the cd drawer I was unable to locate the proper (executable) file.

Can you assist me in determining what that file name might be or where it may be located, if I do or do not uninstall the older version? This is where I am having difficulty and need some additional assistance.

Thank you,
0
Related Discussions
Upgrading to Win7 OEM from Vista
Q
Comments (5)
Found this at another forum. Thought I'd share. I updated/upgraded five machines from XP and Vista to Windows 7. I did the "clean" install on each. I use Office 2007 and the upgrades seemed to keep most all of my stuff. I have not found anything missing. Just for info, I backed up those directories/folders/files first, just in case. So far the the only thing that has failed to work for me (my wife actually) is an old Windows 98/XP Typing instruction program. I think that is because I did the upgrades on both desktops to 64bit, up from 32bit. Also just for info, just a couple of weeks ago I downloaded and installed the beta for Office 2010. It seems to be going very well also. Wonder if he used the OEM or the Retail version??? Think I'll ask! Thanks folks! In no hurry here, so keep the info coming. bbbluz
...See More
Tuesday 8-12 MS updates will have 12 updates
Q
Comments (26)
If I had to move and not have my fios I just don't know what I would do. IT would be a determining factor in where I moved to I can tell you that. I will hopefully never have to leave fios! I have had it since 2005, I was one of the original test houses out here in Texas, I had the big head bosses out here from time to time, I had to call them one day because I lost my connection, I had 5 Verizon cars and trucks in my drive way in less than 15 minutes and several of them were in suits LOL. Found out one of the installers had accidentally disconnected me from the box at the street when he was working on the lines, it was very new then only about a week old. I think the poor guy got fired. That is the only time I have ever lost connection other than of course a power outage. I had DSL before that and it was a constant pain. Dial up was a bad dream.
...See More
'Office' license for 3 computers - switching
Q
Comments (7)
You should be able to do this, but don't be surprised if it takes a call to the Microsoft Office Activation line (which I think is 1- 888-652-2342) to complete the switchover. Not a certainty, but a possibility. Try uninstalling it and then reinstalling it on the new computer and see what happens. This all assumes you have the Activation Key...
...See More
MS Office 2007 Hangs up when on-line
Q
Comments (11)
Thanks for the thoughts, I think it is not resource overload, and I'm using only the XP home firewall, pretty transparent I understand. I'm running on a recent Gateway Notebook, in this case and on a recent Dell Desk Top in the other, the DT has no problems. I will admit my Gateway does have some difficulties on Com1 (simulated via USB, of course). I'm still using dial-up and it uses Com1, as does my Palm Z22 sync connection. I can not run both at the same time for that reason. Further, and Gateway did send me a prepaid shipping carton to send the Notebook back for repair as the dial-up will establish only one connection per boot. When I hang up the phone line, I have to reboot to get it to work again. I'm about to go DSL here and decided not to send the Notebook in, loss of data and a lot of other concerns being top of my reason for living with the Com1/Dial-up problem. I suppose this could reflect back into my new MS Office problem The installation of MS Office was a purchase DVD. The Notebook did come with Office 2007 ready to install, but I uninstalled that some time back as I was using Open Office, need commercial use. So, Gateway believes the machine has enough resources to run Office 2007. I can take a look to see what's going on with the resources when in the stuck-state. As noted, Control/Alt/Del will not allow me to kill Word, for example, also I note Work knows it is in trouble and tries to send an error report to MS, I think it sometimes succeeds sometimes doesn't. The only way I can get Work (or PP, or Excel) to release is to hang up the Dial up. I may try a reinstall, but am reluctant as I have still to update Office via the Dial-up, about two hours of download time.
...See More
ctghost
Original Author
16 years ago
Still cannot load the Program. Was on the phone with Microsoft support in the Phillippines and India for over an hour. They were unable to help. Left me with the suggestion of loading the Trial Version from the website then converting to the Upgrade. Was able to install the Trail version, it does NOT come with Outlook 2007 which is the main program I use. I cannot even attempt to convert until the trialware date is close. THIS IS NOT WHAT I EXPECTED AND THINK I MAY HAVE WASTED APPROX. $300.00.
0
owbist
16 years ago
Well I do not think you should consider it a lost cause. I think I would be back on the phone and explain that you have already had an hour of non helpful assistance and you now wish to have the CD replaced with a valid copy.

Be composed and cool, explain your position and insist on some action on their part without being rude or emotional.

Keep a record of your dealings with them so at any time you can show you have been more than patient with their staff while looking for satisfaction.
0

Related Stories

TASTEMAKERS Pro Chefs Dish on Kitchens: Michael Symon Shares His Tastes

By KitchenLab Interiors

What does an Iron Chef go for in kitchen layout, appliances and lighting? Find out here

GREAT HOME PROJECTS Upgrade Your Windows for Beauty, Comfort and Big Energy Savings

By Mitchell Parker

Bid drafts or stuffiness farewell and say hello to lower utility bills with new, energy-efficient windows

DESIGN PRACTICE Design Practice: How to Pick the Right Drawing Software

By Eric Reinholdt, Architect

Learn about 2D and 3D drawing tools, including pros, cons and pricing — and what to do if you’re on the fence

WORKING WITH PROS 10 Things Decorators Want You to Know About What They Do

By Laura Gaskill

They do more than pick pretty colors. Here's what decorators can do for you — and how you can help them

SELLING YOUR HOUSE The Latest Info on Renovating Your Home to Sell

By Laura Gaskill

Pro advice about where to put your remodeling dollars for success in selling your home

GREAT HOME PROJECTS How to Add an Indoor or Outdoor Ramp

By Laura Gaskill

Improve accessibility and safety by swapping stairs for ramps in your home or yard

HOME TECH The Inevitable Future of Drones Around Your Home

By Mitchell Parker

As Google joins the push for airborne deliveries, it seems only a matter of time before neighborhoods are buzzing with drones. Is that OK?

MOST POPULAR Get Ready for the Smart Coffee Table

Intelligent tables with touch screens are reaching the consumer market, with all the power of personal computers and more

KITCHEN OF THE WEEK Kitchen of the Week: Fans of Traditional Style Go For a ‘Mad Men’ Look

By Mitchell Parker

The TV show inspires a couple to turn their back on the style they knew and embrace a more fun and funkier vibe in their kitchen

KITCHEN DESIGN A Cook’s 6 Tips for Buying Kitchen Appliances

By Christine Tusher

An avid home chef answers tricky questions about choosing the right oven, stovetop, vent hood and more

Sponsored

More Discussions

iPhone 13 Hot Spot Not Working

2

Facebook Error: page not available

5

Outlook Emails Stuck in Draft Folder

4

adding pics to post using Mac

1