Raven, Haven't had any more pop ups. I ran the Malwarebytes....: Malwarebytes' Anti-Malware 1.34 Database version: 1815 Windows 5.1.2600 Service Pack 2 3/3/2009 2:12:38 PM mbam-log-2009-03-03 (14-12-38).txt Scan type: Full Scan (C:\:) Objects scanned: 129448 Time elapsed: 18 minute(s), 18 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 7 Registry Values Infected: 0 Registry Data Items Infected: 1 Folders Infected: 0 Files Infected: 1 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: HKEY_CLASSES_ROOT\cpbrkpie.coupon6ctrl.1 (Adware.Coupons) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\(9522b3fb-7a2b-4646-8af6-36e7f593073c) (Adware.Coupons) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\(9522b3fb-7a2b-4646-8af6-36e7f593073c) (Adware.Coupons) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\(a85a5e6a-de2c-4f4e-99dc-f469df5a0eec) (Adware.Coupons) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\TypeLib\(87255c51-cd7d-4506-b9ad-97606daf53f3) (Adware.Coupons) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\(6e780f0b-bcd6-40cb-b2db-7af47ab4d4a4) (Adware.Coupons) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\(a138be8b-f051-4802-9a3f-a750a6d862d4) (Adware.Coupons) -> Quarantined and deleted successfully. Registry Values Infected: (No malicious items detected) Registry Data Items Infected: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyDocs (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully. Folders Infected: (No malicious items detected) Files Infected: C:\WINDOWS\CouponPrinter.ocx (Adware.Coupons) -> Quarantined and deleted successfully.

Try this: Type about:config in the address bar. Then, if needed click the "IÂll be careful, I promise!" button. Next, in the filter box  type in: tabs.insertRelatedAfterCurrent Right-click that about:config entry, and select "Toggle" This will convert Firefox back to loading opening a new tab from a web page on the far right of the tab bar, rather than right next to the tab you opened it from. To switch back, follow these same steps and toggle the "false" back to "true". The above procedures come from the link below. HTH. Terry Here is a link that might be useful: Firefox 3.6 Fix Open New Tabs in Far Right

mago this is what it says about dom inspector on the firefox site: DOM Inspector is a tool that can be used to inspect and edit the live DOM of any web document or XUL application. The DOM hierarchy can be navigated using a two-paned window that allows for a variety of different views on the document and all nodes within. Note: This add-on depends on binary changes to Firefox, and will not work with Firefox 2. I do not have it, never used it, so can not comment on it, if you do not use it then you can easily remove it. In fact I see you have ff 2 and it says that dom inspector does not work with ff 2??? There is a post some pages back that I had started called tips and tricks that thread has a lot of good info on ff ad ons and other useful stuff.

Did she set the computer up herself? Most likely a "goback" was set. You have to do a system restore and that requires doing a command prompt which no one should do unless they really know what they are doing. You also have to have a set time to go back to already in. You will lose everything that was put on the computer after that date though but it can save the computer. You can also scan the registry and look for something that does not belong there but again unless you really really know what you are doing you could remove something important by accident. I do not know the step by step process for either of those procedures off the top of my head and have always had to be talked through it by someone who is an IT. The first thing to try is a hard reboot like chemocurl said.