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How to interrupt sending an email?

2 years ago

I am running the latest of Windows 10, Firefox and Windows Office Professional 2013. Both were working fine. I recently pasted into a new email five or six screen shots as I was going through a website to remind me of the screens/steps I was going through. The screen shots were then sent back to myself just before 8am on Friday. Almost 24 hours later, I noticed that the email remains stuck in Outlook's Outbox. I have successfully sent other unrelated emails since. Reviewing the information in Outbox, looks like I copy/pasted about 48MB.

1. Does anyone think this size may be causing the email not to complete the sending process? I am not sure if 48MB is "too big" to send but I never received error/information messages when sending it. I have successfully sent other unrelated emails since.

2. I have already saved the information by other means so the contents of the email are not needed. How do I interrupt the email sending process to delete the email without accidentally screwing up something inside Outlook? High-lighting the email line in Outbox and right-clicking delete does not delete it.

Thanks in advance, Luis

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Comments (3)

dadoes
2 years ago
last modified: 2 years ago
Try putting Outlook in offline mode so it isn't communicating with the SMTP server, then try deleting the offending Outbox item. You may need to close and restart Outlook (while it's in Offline mode) to unlock the stuck item from sending so it'll delete.
luis_pr
Original Author
2 years ago
last modified: 2 years ago
Already tried but that was unsuccessful even though I waited several hours and even rebooted the PC. This is what ended working:

Because my inbox is configured on IMAP (not POP2), I followed these steps:

- Open Outlook and go to the File menu. In the File menu, select Options. In the Options menu, select Advanced. In the Advanced menu, select the Send/Receive tab. In the Send/Receive tab, click on the Send/Receive button. Then, click on the Edit button.

- In the Edit send/receive groups window, find the email account and un-check the option "Get folder unread count for subscribed folders".

- Under the Received mail items section, check the option "Use the custom behavior defined below".

- In the window that appears, you will see a list of your IMAP folders so, select the Inbox folder and leave the others unchecked.

- Click the OK button to save the changes.

- Exit out of the Options menu and perform a send/receive to test if there is any improvement.

The Send/Receive got paused for much less than a half a minute and afterwards does not delay processing the Send / Receive Requests. I left the Outlook settings that way.
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