Karen... I hope your weather has been warmer than mine these days..It's 48 today and just miserable out. We can't even keep our windows open yet and stay warm. I would wrap the roots up in towel paper and then news paper around the whole plant..If you leave some soil on the root, basically just pull it carefully from the pot, I think it will do much better. If you rinse all the soil off and just send the roots, then that is bare root.. I usually use a small box and then surround the plant in the center with lots of newspaper so it doesn't get crushed in the mail..Hope that helps..Glad to receive such a beauty. I'll wait for your E-mail and have a much warmer sunnier day then me.. Mike

I'm with you, new screen name and all...

Click on the member's name. That will take you to their profile. Look at the upper-right area of that profile page for a big button that says - "Message" - and click. While it's not really an 'email', it works in the same fashion... a private message. That will only work though, if they have 'Messaging' activated in their settings. As for a traditional email, they would have had to have given you their address.

I'm late to the ballgame here but surprised nobody made mention or asked the "elephant in the room" question. Did it come with a warranty? I know I'm in the minority for understanding the business side of things but when you buy used you often don't get unlimited support. Don't know how you approached him so no sense discussing the phone call. Having been in the position of people coming with "the customer is ALWAYS right" attitude all too often, (and no successful business follows that anyway LOL) the fault may not exactly be in the stars, but ourselves. FWIW, the television show "Hardcore Pawn" is a great show to get an idea of what businesses deal with from the business side and some of the customers who come in. There's a huge difference in troubleshooting over the phone and having the unit in hand. So obviously the second place had a big benefit not offered to the first guy. Losing your business probably won't run him out of business but if it makes you feel better to leave, that's your decision. You don't mention your past experience with him so with being so quick to quit using him, I'd have to guess you don't have a long-established relationship for which you could hope for special treatment. Running to the boss (if he has one) is another action to only lose credibility so I'm glad to hear you didn't pursue that action. If you have a problem with him, face him is my feeling. I wouldn't expect a response from him (no benefit for either side to have an email war) with what I've read so it's probably best for both of you for you to move on to another place and keep your blood pressure down. Glad you got it fixed. Good luck with it in the future.