My experience has NOT been good, to say the least I am very frustrated. Placed order for PLEW832.36 1600CFM with 10' chimney extension Jun 20, 2011. ProLine informed me the design was changed, instead of one motor at 1600CFM, the redesign was 2 motors with 1000CFM. I asked about the venting, my response was we have a gasket that covers both outlets to converge into one, ok so I have 1 hole in my wall for the vent, is that right? yes was the answer. Vent did not arrive until Aug20 2011. Vent did not come with the gasket they said it would, I called to inquire about this and they now said it needed its separate vents to beyond the wall and then could be joined into 1 pipe. Installed about 2 days later. As our kitchen did not have a vent, we had to have one installed, quite a process, as we have a room above the kitchen. Turned on the vent and such a racket... quietest on the market, don't think so! So I called Tech support and spoke with Spencer, he said it was not supposed to sound like that and they would send another one to replace the one installed. Also, the chimney extension did not arrive at the same time, called and they said it was on its way, it was delivered Aug 26 @ 6pm! The new vent was delivered Oct 27 2011. Called the installer to come back and take out the old and replace with the new. Guess what! Still the noise, not as bad, but still very noisy. I placed a call to ProLine for tech support and was told he was out of the office and a message would be given to Spencer for a callback, I am still waiting for that call. I was looking for a different type of "Y" connecter and a distribution center for HVAC advised me to call a company which specializes in vent work. I did, they took a look and said it needs 2 separate vent runs. However as they were preparing to do the work yesterday late afternoon, they removed the vent pipe and still the noise on one of the motors, sounds like the left. The installer said it sounded like the bearings were bad. I called and spoke with Heather, she said she could do nothing about it and will talk with Spencer on Monday. As a footnote, this company is a venting company, that is all they do, they install Viking, GE, Dacor, etc... high end vents, they have been in business for 40 years, so they should know what they are doing. All of this has been a great expense, each time they have to come back it is more money. Now, the vent company, will add additional vent at a cost of about $350. So this install process has cost us as much as the vent ... Vent with chimney $1000, first install $630, additional install $350. Also, manual that comes with the vent is for a single motor. I feel that if they changed the design, venting is a big process to making the vent work properly, they should have advised on that process and have new manuals made. I must say that Proline has been very accommodating, but they don't tell the truth about when the product will be here (too many conflicting excuses). I think 2 months wait each time is a little long for arrival. Perhaps they should put more vents on that slow boat from China! Sometimes what seems to be less expensive turns out to be more expensive, than if you had chosen a more expensive one in the first place. Please CHOOSE carefully.

I'm on a budget and looking for a wall mount range hood. I've picked out the Proline model PLZW KB.30. I've never seen one in person and have to order from prolinerangehoods.com, the price is decent at $349 but am a little concerned about the quality. I know it is an economy priced hood, others can get over $1000 which I'm not willing to spend on a hood. Has anybody had experience with Proline or have any comments?

Sorry you are having problems. That is so frustrating. Did you order directly from Proline or was your order through a third party vendor? I was afraid of the same issues you are having... so I ordered my insert months ago. It came in days- a beautiful item. They are so hit and miss on delivery.

I've had a 36" Proline hood since our 2010 kitchen remodel. It's a well made unit that's been trouble free. Here's a shot. That being said, several other people on this forum have had problems with their customer service and getting replacement parts. Try doing a Google search for Proline Hoods + Gardenweb. As for the mounting distance from your rangetop, I would first look at the range's manufacturer recommendation.