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NuCore Performance Luxury Vinyl Flooring Review

J B
2 years ago
last modified: 2 years ago

I decided on this vinyl floor despite the lack of reviews, and thought I'd post info here. I've only had it for a week so far, but its great. When I got a sample, I dragged chairs across it, dropped hammers and pots on it, no damage. During install, my refrigerator and extremely heavy desk were sitting on parts of the floor for hours and no dents or scratches. No complaints so far. I have agreeable gray walls in a few rooms, and a beige/sand dollar paint in some others. Also painted my bathroom blue, and included pictures of the NuCore Whistling Hills with those colors for reference.


If there's no updates to this, flooring is still great, but I will still try to update. If anything goes wrong, I will post back here.


Photos:


Agreeable gray wall


Beige/sand dollar wall (haven't painted door trim/doors white yet to match trim)


Color of floor is lighter than what the pictures show, and is more light gray overall

Comments (110)

  • oshunj
    last year

    NuCore has some negative reviews out there. Mainly lack of transparency e.g, Floor & Decor, it’s only distributor, doesn’t say who manufactures it nor what the Core is made up of.

    And warrenty has some interesting gotchas like, if claim is approved, it doesn’t include labor!!!!! Also the warrenty depreciates over time.

    Also reviews complaining of scratches and dents while it’s marketing as scratch/dent resistant but warrenty doesn’t include scratches or dents.

    Seems sketchy to me…

  • Paul F
    last year

    Useless comment.

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  • oshunj
    last year

    sad.

  • snaegeli
    last year

    Thank you JB for your review and pictures of the Whistling Hills I was hoping it would have some warmth to the color, and the pictures definitely seem to show that. But you say it looks mostly gray in your comments so i purchased a box and feel it also looks mostly gray when i lay it around in my house. Can you tell me if appears as a light gray when installed in a large room? I’m concerned it could maybe seem too light colored. i know the pics I’ve taken dont look anything like what it looks like in person Thanks in advance for your opinion!

  • Diane Cullen
    last year

    I have not heard back yet.

  • rpmalister
    last year

    Just finished installing POMPANO PINE RIGID CORE LUXURY VINYL PLANK from the WHISPERCORE line. Really wanted to go for something from the Whispercore line as the number one reason for our floor replacement was sound reduction.


    1. The product seems high quality. The flooring company had no trouble installing it. I haven't seen a scratch yet. Went with an LVP because I have seen too much water damage in my life. Almost went with a beautiful hardwood, then imagined a leak occurring from a condo above me months after installation.


    2. I have a two-bedroom condo. We didn't do the kitchen or bathrooms. The total cost of the project was 17k. This included a new subfloor and underlayment. This is a major decision.


    3. When you look at Floor and Decor, online or at the store, know that the pictures of the flooring are warmer and shinier than the floor really is. Look at the actual planks not at the pics. If you use F&D's Visualizer, know that is not the true color of the planks.


    4. Big Problem no one has mentioned is repeating patterns. Had I known how frequently the patterns repeat on the planks, I might have made a different choice. Since the project has finished I looked this up. You are supposed to lay out the planks first and check for repeating patterns right next to each other. The flooring company I used didn't do that. They grabbed from the box, not looking at the pattern, and laid them down as fast as possible. This an installer problem however, the sheer number of planks that randomly repeat right next to each other shows me there aren't enough different patterns for a realistic look. Most of the floor is covered with furniture/rugs, but I found an area in a very obvious place where 5 repeating planks touch. The way the installers laid the planks, is a deal breaker for me. I want a fake floor that isn't obviously fake. Make sure you tell your installers, you aren't ok with repeating pattern planks right next to each other.

  • PRO
    Annette - Realtor
    last year

    I have BOTH Nucore products in my home. Their initial product on my entire first floor (1200sf) and their performance line in my master bathroom (200sf). i love the look & feel of the performance line in my bathroom! The first floor, however, is awful! its clicky, definitely scratches and dents and the worst part is that it is warping and coming up in front of our sluding glass door. its actually creating a trip hazzard and my Dyson & Roomba get caught on it!! How do i fix this?? my installer says its a manufacturer issue for sure. luckily i have 10 extra planks that he will replace for me before Thansgivng

  • king0411
    last year

    Well I wish I knew about this site and seen the reviews before I purchased the product. Installed 1,000 sf of the NuCore Performance LVP (3) months ago over a (18) year old concrete basement floor. The LVP flooring was installed by installers who have been installing floors their entire lives. With the last 7- 10 years of their installs being almost entirely LVP. This was the 1st time they installed the NuCORE brand LVP. The installers commented saying the product appeared to on the high end of what they have installed in the past.

    We have no issues and are very satisfied with the appearance and durability. HOWEVER we are experiencing the same "popping" and "cracking" issues others have experienced. It is VERY disturbing and annoying and totally unexpected. I realize and understand there are a few places where the floor is not perfectly level. However it is safe to say we are experiencing this issue over a fair amount of the floor. We have added area rugs which have helped mask the noise, but there are a few locations where the "popping" and " cracking" permeate through the area rugs.

    We have yet to reach out to F&D but are about to soon. Upon reading the comments, I am not to optimistic F&D will be attentive to our concerns.

    I am not sure if other LVP would have the same issues. Not sure if an underlayment would help with eliminating the issue. I can only say if you are considering this product, don't be surprised if you experience the same "popping" and "cracking" issue many of us in this forum have.




  • Vincent Hodge
    last year

    This is a common theme with tis product. I believe it is because it is so rigid/brittle. Its a tradeoff between incredible durability and scratch resistance vs a softer plank.

  • S Anderson
    last year








    It was difficult to find reviews at all about NuCore Performance LVP, which should have been a red flag, but here we are anyway. 2500+ sqft of flooring, professionally installed, that all has to ripped out & replaced 10 months after it was laid. $12,000 for the flooring, $16,000 with installation, and no one is willing to accept accountability for this terrible product. It is warping in every room, the areas in which no visible warping is present pop & creek, even under the weight of a 5 year old, and the edges are peeling. I wouldn’t recommend this product. I'm happy to know that it has worked out for some people, but it’s a gamble I wouldn’t be willing to take again.

  • Asen Marchev
    last year

    S Anderson, what was the color/shade you picked ? also are we talking about multilevel house ? mix of concrete and wood subfloor ? lastly age of the house ?

  • Vincent Hodge
    last year

    Thats awful! S Anderson, Floor and Decor is not standing behind this?

  • Stephanie Velde
    last year

    I am totally unhappy with product and floor and decor did nothing. warranty is useless


  • lisaboo60
    last year

    Ugh, I have been trying to pull the trigger on new flooring for so long. Everyone says "Go with LVP, so much better than wood." People say it has more texture than most wood and I need something with the least amount of slip possible, that isn't carpet. Glad I found this thread, as I have been looking at Core-Tec, NuCore and Home Depot's Malibu brand. All have many reviews with the clicking popping issue, so thanks to all who have posted. Hopefully, I'll be able to find something that won't irritate the heck out of everyone. I hate hearing someone spent $20,000 on something they now have to tear out.

  • Joe
    last year

    I haven’t found any comments about the temperature or feel. For those that are happy with their Nucore performance, does it run cold like tile or warmer then tile? Does it feel like tile when walking on it or softer?

    Like many others, I have sampled at least 2 dozen other brands. All scratch and dent to varying degrees. But not the Nucore performance.

  • Jennifer Jewell
    last year
    last modified: last year

    We've got the NuCore Performance with the Ridgid Core - Beckham Honey. My husband installed it on 3/4 of our first floor. The day after he did the living room, we got a six-month-old puppy. This floor has taken a beating in the last 12 months, crazy dog, five-person household, heavy traffic. Not one scratch, not one dent.

    It's definitely cold/cool in the winter. We have a woodstove in the basement and it stays warm down there, which keeps the floors a bit warmer but without that I'd be wearing socks a lot more. And it definitely feels fake. Not smooth like tile, but not like hardwood either. I can't explain it but I've gotten used to it.

    There are a few places that pop/creak a bit and we hoped they'd go away and maybe they have or maybe I'm so used to them but I don't even notice anymore. It has pulled away from the baseboard in two places. Probably a 1/16" gap. Just enough to be noticeable but not enough to worry about - we'll be keeping an eye on it for sure.

    We tested vinyl flooring from a number of stores, at all price points, bringing home samples to check the lighting, etc. The NuCore Rigid Core was VERY different from the standard vinyl NuCore. I took a utility knife and hammer to both sample pieces. One pass with the knife cut right through the vinyl on the performance. I sawed at the Rigid Core for minutes and left a few scratches. It's not super slippery like a few we tested and it was relatively easy to install - but my husband is super handy so I can't say that'd be the case for everyone. No underlayment over the hardwood, like the instructions specified.

    I have to say, the Rigid Core was the best floor we found and we're really happy with it.

  • Melanie Adkinson
    last year

    We opted for the NuCore Performance Whistling Hills Rigid Core. I, too, did extensive research online and tested a sample. Because there were virtually no reviews at the time, we purchased 4 pieces to snap together and lay over carpet (so less support than an official install) and I used this as my flooring under a rolling office chair for a week. Not one scratch, dent or bend even. I also tested with tomato sauce and bleach left on over night - no issues, just wiped up without a stain. And dropped hammers and screwdrivers from overhead - no dings. I believe that there is a HUGE difference in the Performance Line with Nu Core and the Standard line. Every negative review I found was in regards to the Standard line.


    We installed ~1200 square feet in living and kitchen spaces about a year ago with no complaints. The only area that we have that "pops" is in a transition from existing house to new addition, which I expected due to a slight height difference. We also did not use an underlayment.


    As for feel and temperature - to me it is only slightly cooler than wood floors, not as cool as ceramic tile. The rooms that abut our LVT have both wood and ceramic tile floors, so I regularly feel the difference. Warmest to coolest would be wood, LVT, then ceramic tile. It's softer than ceramic tile, about the same as hardwood flooring (I dropped a glass and it did not break).


    Overall, we love it and are thinking about installing it in my husband's workshop since it has been virtually indestructible.

  • HU-746353306
    11 months ago

    I RECEIVED STORE CREDT AFTER MONTHS OF CORRESPONDENCE, after an inspector came out. Contacted an attorney who wrote a letter on our behalf. Did not reimburse cost for installation.

  • Joe
    11 months ago

    Just had 1200 sq ft installed of the performance Love the product. No denting or scratching but it does making light popping sounds when walking on it. Can only hope it settles after some time.

  • Tonya
    11 months ago

    Hi Joe, we are thinking about laying the NC Performance Sugar Sand 8mm in our house. Im concerned about the popping sound. We will make sure to have the house leveled. Did you use the recommended Sentinel Protect Plus Underlayment over the concrete? Im hoping by using that we would have less of an ussue if there is one. Thanks for any help you can give!

  • Joe
    11 months ago

    Yes we used the sentinel protect plus. Floor was leveled to 3/16” inch per install instructions. I believe the popping sounds are due to the limestone SPC core and maybe tiny air pockets, or something with the density during manufacturing process. This is just a theory though. The popping sounds are a bit annoying but not terrible, and likely a minor trade off for having such a dent and scratch proof floor.

  • Lisa Fitzpatrick
    9 months ago

    Do not use NuCore. That is a terrible floor. Nothing but problems and in the process of starting a class action lawsuit. They do not stand behind their warranties at all. Always blamed on install. Contact me if you want to be added to the list. A girl Amy has started this with a lawyer.

  • dg1904
    8 months ago

    We had Nucore LVP installed at a one-story home we planned to sell in Nevada and absolutely loved it. It is texturized and provides sure footing for oldsters. It is a dream to take care of. We sold that house and moved to Washington. We got the same product for our home with 2 sets of stairs. We decided to get stair treads for the stairs. The stair treads and LVP look the same, but the stair treads are flat with no texturizing or cork on the back. We are very disappointed because the features we loved on this product is not there on the stair treads and it won't have the same sure footedness as the flooring. I really wanted to feel safe on the stairs. This is a design flaw that should be fixed as it is more dangerous for older people and they could fall on the stairs. Why would you design it in this way?

  • dg1904
    8 months ago

    We used Nucore LVP when fixing up our home to sell a couple years ago and loved it. It is texturized and provides sure footing for oldsters like us. It is a dream to clean. We sold that house and bought a house with two sets of stairs. We bought the same Nucore LVP for the entire house and got stair treads for both sets of stairs. The LVP is the same texturized product as before but the stair treads, while looking the same, do not have the texturized finish or cork backing. We are very disappointed with the stair treads and feel the stairs will not be as safe. Why would anyone design the product for the stairs with a finish less safe than the flooring? People want to feel safe on the stairs.

  • USMAN Shafi
    7 months ago

    Need help!

    My contractor installed around 900 Sq feet of 8mm nucore 2 weeks ago and same issue with joint ends poping and locking and unlocking when we walk over it. They denied my claim as i used 3mm quiet walk underlayment on subfloor and it is not recommended as per manufacturer. My subfloor is level.

    Any advice if i take the whole floor out and take out underlayment?

  • Joe
    7 months ago

    Installation instructions are very clear. You can only use their underLayment product if you want warranty support. I read every word of the warranty and installation paperwork. The popping and creaking are due (from my research) to the plank locking mechanism not being tight. The joints don’t fit super flush when locked in so there is small movement when walking on them.

  • USMAN Shafi
    7 months ago

    @joe Any advice if i should rip out the whole floor and take out underlayment?

  • Lisa Fitzpatrick
    7 months ago

    Yes Joe the locking mechanism is defective. The floor sucks and they will not waraanty anything, even if you did everything right.

  • laurenposma
    6 months ago

    The color is beautiful and the floor is hard as rocks. Those are the only good qualities about this floor. 10/10 do NOT recommend. This flooring is a SCAM and I should have taken the lack of reviews as a red flag. They pop, no matter how well they were installed and how level you were able to get your floor (its the "locking" mechanisms, or lackthereof that make the popping noise). Breakage upon installation was very unexpected and very stressful $$$. Professionaly installed or DIY- DONT DO IT.

    https://www.tiktok.com/@user8617548469769/video/7242700909631868206?lang=en

  • Lisa Fitzpatrick
    6 months ago

    Call Matt Metzer and be added to our very long list of dissatisfied customers. 513-488-1135

    NuCore and Floor&Decor suck.

  • Tina Marie
    4 months ago

    Don’t bother with this Nucore floor. They do not stand by their warranty! i made a claim, had a professional come out, after about 10 days i received the report saying i didnt have my furniture pads under my furniture on correctly, that wasnt even my complaint! My complaint were dents in areas where i dont even have furniture placed! I called the company back and of course got into a heated discussion with them but they didnt bother to change anything on the report! Now I have to live with these visible dents all throughout my house and its an embarrassment! My floor is about 2 years old, in addition, the dents are all the same roundness and size in areas i dont have furniture there!! All this money spent for my entire 2200 sq foot home went to waste!!

  • HU-564722831
    2 months ago

    We installed this in Sept 2023. Everything seemed fine in the beginning. in Nov we bought a Cross-Wave Bissel vac-mop, it uses water and solution. We noticed the floor seemed to be buckling. We’ve been told its not the installation. It’s the fact that we used water and it is seeping between the cracks. No one said not to use water, you should only use floor cleaner. We now have a $14k floor that looks like crap. Product was purchased through Floor and Decor and they will not stand behind the product. The box says its 100% waterproof, but that just means the top is, not the cracks. I would not recommed this product for the fact that it is false advertising.

  • Lisa Fitzpatrick
    2 months ago

    Please call Matt Metzer to help us start a class action lawsuit. The more of us the better. .

    513-488-1135

  • stephanie_lomax92
    last month

    Please add me to the list of class action law suit. Stephanie Lomax 336-209-1406
    Professionally installed and has been horrible!! Floor and decor are blaming it on installation.

  • Lisa Fitzpatrick
    last month

    Stepanie call Matt Metzer 513-488-1135 to be added. Tell him it’s in refereference to NuCore. We all have to complain to get anything done. He will probably ask for you to send pictures as well.

  • king0411
    last month

    i purchased this exact same flooring for our basement. Had it installed by professional flooring contractor. Have had issues and Flooring and Decor would take no responsibility. I am all in on a class action suit

  • Jim Murr
    last month
    last modified: last month

    I’ll be joining that class actuon suit as well, had 2500 sq feet of the NuCore Performance product installed on a new build 8 months ago. Looked and worked great initially, then we started hearing the popping and creaking, followed by the warping and cupping. F&D is trying to blame it on installers, (who have been installing LVF for over 20 years) saying that unless they poured leveler to keep the floors within 1/8” over a 10’ span, they voided the warrantee. First of all, there isn't a house built that is that level and even if it was, that doesn’t explain the cupping and warping. We are litteraly tripping on the joints. Truth is, that ”new” product with it’s techtanium core is just too hard, and too brittle. Will not conform to a concrete slab like thinner products do and have. I installed waterproof flooring at my business 5 years ago that I purchased from Sam’s for less then $2 foot, that haven’t given me the kind of problems this crap has. NuCore is absolute junk.





  • Vincent Hodge
    last month

    Wow what a bunner!

  • Lisa Fitzpatrick
    last month

    Please everyone call and be added to our growing list. It’s definitely a NuCore problem.

  • Jim Murr
    27 days ago



    How is this NOT a manufacturung problem? 9 months old, every piece they took up was warped like that.

  • Lisa Fitzpatrick
    27 days ago

    Because Floor&Decor sucks and will never stand behind any product they sell.

  • Robert Sheridan
    22 days ago







  • Robert Sheridan
    22 days ago
    last modified: 22 days ago

    We had Nucore LVP Brookstone Ivory installed in December of 2022. Area is close to 2000sq/ft

    Noticed problems in May of 2023. Notified Floor and Decore, the manufacturer Nucore and Installer (we used Installer recommended by Floor and Decor while at the store shopping for floor material). Hired a floor inspector and found 100% of our floors are cupping and warping.

    Nucore took 2 planks from our attic stock and they said their product is ok and the "LACK OF EXPANSION and increased moisture content" is to be blamed. We both don't trust Nucore and the Installer. We just hired an attorney (We're located in Florida) because we still don't have a resolution and we feel both Nucore and Installer will not take any responsibility or maybe just point fingers at each other.

    Definitely very dissatisfied with our floors. It's a tripping hazzard too because some areas the floor have lifted and my wife being pregnant and having kids at the house it's a constant reminder of how bad our floors are. We've had visitors also tripped on them not just us.

    It's disturbing to see people here having the same problem.

    I just called Matt Metzger to be added on the list.

  • HU-746353306
    22 days ago

    I called Matt Metzger but have not received a call back.

  • Lisa Fitzpatrick
    22 days ago

    All of it is a manufacturing defect. Almost all inspections say it is always install issues and I believe they all are in cahoots with one another. You are one of the few lucky ones. Good luck.

  • king0411
    22 days ago

    Robert can you share who performed the applicable field test along with the analysis & conclusion?


  • king0411
    22 days ago

    Robert that is the exact flooring we installed September of 2022. Approx. 1,000 sf in the basement on a concrete floor...

  • Robert Sheridan
    22 days ago








  • Robert Sheridan
    22 days ago

    Apex Flooring Inspection Services did our report. They take detailed photos (they took close to 150 pictures) and measurements. Our claim is still on going but we had to hire an attorney last week because we were not going anywhere. Disappointing.

  • Robert Sheridan
    22 days ago

    King0411

    We also have some areas where we hear crackling/popping when you walk on them. You even see in a lot of areas that the floor is bouncy. It's so frustrating.

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