We bought an LG CD fridge when we arrived in New Mexico last year. When it seemed to be running a little high in temperature, we called the LG customer service (an 800 number), and they sent out a local repairman without delay. He came a day after we called, checked it out and told us everything was fine. As it's a high efficiency fridge, it adjusts slowly to changes in set temperature but it gets there in the end. I'm sorry I can't recall the model number, but it was highly rated by AJ Madison, and it's been perfect in the 6 months we've owned it. I think list was a little over $2000. We also bought LG washer/dryer from local Home Depot. We have an 800 customer service number for these too, and were told they have local service support. As nothing has malfunctioned, we haven't had to call so I don't know how good the service is. So far, based on our experience, I would not hesitate to recommend either product. If the appliances are well made, perhaps you won't need a lot of service? Cheryl

SO, there was no word from Mr. Appliance today AND Miele was also unable to reach him ??? Did they not offer to put you on their in house guy's sched. at that point ? Do not disagree with you about EXPECTING a working DW - floor model or not. However, you didn't get that and there is no going back to square one. It's like a wrecked car - it's not EVER going to be unwrecked. You chose to pursue a remedy and that's what has turned into a fiasco! I'm not convinced that if you had gone in on the 9th ( which makes it only 20 days, not a month) that FL Builders wouldn't have stonewalled you then too. Perhaps they would have convinced you to have it repaired and they would have sent their "guy" who just may have been from your favorite: new york minute - then how much agro would you be writing about. Additionally, your first contact with the actual manufacturer who underwrites the warranty was on the 15th or 16th making it 5-7 business days depending on how you count em. Now 7 days doesn't exactly make me feel all warm and fuzzy but it's not an eternity either. I'm more concerned @ MR. Appliance going AWOL and Miele's inability to get movement. The svc. cntr. is still open the left coast crowd - maybe another call to them for an explanation @ Mr. App. at least. Maybe they'd bump you up their guy's list - though the person to make that happen won't be in until tomorrow on the East Coast. "What silly things have I done? " Not exactly silly , but going back to the unhelpful , and stonewalling dealer to expedite the repair and alter the terms of the deal ( xtended warranty refund ) was not your finest moment. I understand you wanting to be rid of this mess, and I hope you can get you $$$ quickly - but prepare yourself for another battle with FL. B and your cc co. If it (battle) doesn't happen, great - but you'll drink less and have fewer grey hairs if in fact it shakes out that way. Remember the dealer experience when they wanted your $$$ - think about how they'll act when asked to give it back to you ! Be sure to get EVERYTHING IN WRITHING from the dealer when returning the DW.

I am fairly sure that crooks101 didn't mean it that way. It is not about selling a broken washer, but about selling a washer that doesn't work in a specific setting or doesn't fullfill somebody's specific expectations without being broken. Something like a vibration problem doesn't mean that the same washer won't work on a concrete floor. In crooks101's case, the Miele didn't use the heater on the normal cycle and Miele won't "fix" it. There are many Miele owners who don't care about that issue though. I agree, however, that a good return policy is always better than having to sell an appliance that is almost new. After several years of using a washer, I wouldn't be too concerned about its resale value anymore. And you can still sell something that is broken if you disclose the problem and somebody wants it anyway for spare parts or so...

Last Christmas, we bought the Samsung RF297 so a slightly different model than the one you are considering. Looking at the pictures of the one you are considering, it looks like the main difference is that the wide fourth drawer in that fridge is on the inside of my fridge. In hindsight, I wish that I had gotten the fourth door rather than having that as a drawer on the inside of the fridge, but it's not a big deal. We are a family of six so I needed a spacious fridge. I was a bit concerned about having the icemaker take up space inside my fridge, but it has not been an issue at all. We have the water/ice dispenser on the door. It's not the best design though - the spout is tilted at a funny angle so it's sometimes hard to fill bottles, but since we drink a TON of water (our main beverage) I wanted the dispenser on the door so my kids weren't constantly opening the fridge to get water. I also like how the shelves can swing up to make room for taller items if necessary. The interior has two smaller drawers that I use for fruits and vegetables. I use the wide drawer as a deli drawer - we have a variety of cheeses that I keep on one side, then I keep lunchmeats on the other. If I had the drawer as a separate door on the exterior of the fridge, I'd probably also put small snacks in there like yogurt. So far, we have not had any problems with the fridge. I can't comment on the reliability of LG fridges, but we have had an LG front loading washer/dryer for at least five years and have never had a problem with them thankfully so I have no idea if we'd have an issue with repairs. Keeping my fingers crossed, I guess! I did strongly consider the LG fridges but in the end, I did not like the interior as much as the Samsung - the drawers were smaller and not as sturdy. As mom of four kids, I don't think you can go wrong with the 28/29 cu ft fridge in terms of interior size. While I do shop often, my fridge always has room for what I need to store. I'd show you a picture of how well I store things, but right now, it's nearly empty as we lost power during Hurricane Irene and I have not done a full scale grocery trip since! Waiting for my kids to start school - they were supposed to start last Monday, but power was out at their school all week and was just restored yesterday. Thank heavens! Good luck with your purchase!