I have an Electrolux 517 washer and dryer set. I've had it two years without a problem. But our first set we bought, a floor model, did have problems. The washer leaked every time it ran. We went through a small local company to buy the set and they were great about trying to fix it. Unfortunately, it kept leaking so we exchanged it for the 517 set. The local guys were very prompt in helping out, and they dealt with Electrolux,not me. I soon will be in the market for a new fridge, and I'm going back to the local appliance store. The box stores have better prices sometimes, but I really like the customer service of our local shop.

Sorry you had a bad experience wit E’lux. Unfortunately there’s someone like you for every appliance brand. If people made decisions based on one person’s venting about their bad experience with a particular brand we’d never buy any appliances. My E’lux experience so far with an induction range has been fine but it’s early. I did get an extended warranty because my expectation of this and all current day appliances is low.

3katz4me I did not have one bad experience. I had two bad experiences (you need to read the post again) and this is not about a bad product but rather the way this manufacturer dealt with it's problematic product. In the line of assembly there is always a chance that some products will be defective. As part of operating a business, a manufacturer must impose a policy of how to rectify should this problem arises, especially when it doesn't even work from day 1. Electrolux policy is "to give you a finger" as you already shelled out the money so now deal with it!. Home Depot did take back the defective dryer and refunded my money. Even they were repulsed by Electrolux's policy.

Don't ever buy _________ products because ____________. I challenge you to find any brand of appliances (or cars or pots or towels or . . .) with which everyone is totally satisifed. Hyperbole is rarely successful. It is more effective to state your experiences, not "Electrolux policy is to give you a finger". Really???

fuzzy wuzzy yeah that's is their policy to me. I stated my experiences. Do you read english?

Some manufacturers really have lousy customer service. Dumb on their part because they lose current and potential customers. Glad that Home depot took back the appliance anyway.

chrissy0874: Yes I read English (and several other languages). Do you?

chrissy0874.. You seem to be in attack stage because you've had a couple bad experiences. Somehow you must understand that because you've had a bad experience doesn't mean the millions of other Electrolux users had had the same experience.

This is a forum and when you post to a forum you need to expect that there may be others who disagree with your experience or who want to also include their experience good or bad. Don't think that this is an attack on you or your personal values. It's only a difference in opinion. If you are too sensitive to view differences in opinions you really should not post in a public forum. This is what your Face Book page is for.

So far there has been nothing stated here that takes away from your personal experience with Elux.

Jakvis: Thank you. You said it better than I did.

So, I have to ask: did anyone else find it strange to see the exchange of the "can you read English" insults? I'm not seeing any prior post in this thread from fuzzy-wazzy. Did a prior post get deleted?

Beyond that I would add only what I've said before -- there is nothing like a poor customer support to turn a disappointed customer into an irate internet crusader. Seems to me that 3Katz is right --- every major company has and continues to have instances of behavior that turns disappointment over a product into flaming anger at the company's poor warranty service and support. Is the OP mad at us because we won't agree that Elux is the only malfeasor and in league with the devil?

jwvideo, it was confusing. I assumed a post got deleted but I don't know.

Not used to seeing these kind of snarky posts in the laundry forum.

I agree mamapinky, this laundry forum has changed completely. Once upon a time everyone helped each other and gave respect.

Evidencing that "they're all just as bad," [see this just-updated thread [(https://www.houzz.com/discussions/new-kitchenaid-refrigerator-nightmare-and-warning-to-others-dsvw-vd~4853013?n=10)on similar conduct by Whirlpool/Kitchenaid and BestBuy and note the just added post at the end of the thread.

I've had mine, front-loaders, washer/dryer, and absolutely love them. Not one repair yet and I do tons of laundry. Heavy laundry!

They are almost 7 yrs old.

Best machines I've ever used and I've been around for 69 yrs!

I have a 48” Electrolux Icon BBQ that is well over 12 years old. It was time for new burners. I had no problem ordering the correct part and having them shipped. They arrived in 3 days. The replacement parts were highway robbery expensive, but that’s pretty normal for all part brands (except for Wolf and Sub Zero, their parts are really reasonable in comparison). I would’ve returned the product too. Especially if it didn’t work “out of the box”. More than likely it was just a lemon.

chrissy0874 hasn't been back.