A "recovery" (I'd use the word restore) is exactly that - erasing EVERYTHING and starting over. In other words, restoring the computer to the way it was when you opened the box. The tech should have made that clear to you and had you back-up important files. There IS a reason the printer driver download is hanging at the last % but for the life of me I can't remember what it is.

I could download the driver but I didn't know what OS. What Operating System are you using. (XP/Vista/W7) A complete system restore back to "like new" condition will destroy all data added to the computer since it was new. It's an straight forward process to do. Tell us your computer make and model number and we can walk you through it. What computer do you have and what operating system do you use. Pooh Bear

Frontier so far is pretty funny & frustrating too to me. I now have my original Verizon email which is actually older mike@gte.net forwards to mail.AOL.com which forwards to mike@hotmail.com . I did get some kind of customer access code number mailed to my Hotmail which was on the account for Verizon as contact email. I have no idea what to do with that yet. But I go to Frontier and I don't seem to have an account yet.. to pay my bill online... keeps sending me around in circles. I imagine they are kind of busy right now. I can see how they have probably messed up big time... my Verizon mail all forwarded to Hotmail... when they changed me to mail.aol.com... they quit forwarding it to Hotmail and had it all going to AOL. If I hadn't realized what happened .. I'd be missing and wondering where some very important mail was. I'd almost suspect Verizon will have their FIOS in my neighborhood in coming months and be offering FIOS packages at lesser prices than Frontier sells the services it bought from verizon. Kind of like using the money they sold me to frontier for, to string fiber to my neighborhood. Lots of this area already has been slowly getting the FIOS strung around.

Yep, I totally agree with you as to how screwd up Houzz is. As we go to their website to order an outside table, 3 times we made an order and we're told about thd ETA of our order, but as it get closer to the delivery date, that's when they'll email us telling us that the table is Out of Stock???? How crazy is that? And not just once but 3 times? Seems like Houzz have a lousy communication with their sellers. The right hand have no idea what the left hand is doing. So, I took the pleasure to Uninstall Houzz totally. Goobye Houzz. We don't have to deal with you anymore.