HEADS UP-Verizon eMail Changing to AOL

10 years ago

I have been having great difficulites in accessing my emails via Outlook so I went to the Verizon website to check emails. The website indicated that verizon.net will switch to AOL mail and I had to set up an AOL email account. Did that but doesn't work and I was on the phone with a rep for 1 hour with not luck. He said he would have a Senior Tech Rep contact me...really?

So no email for 1 week.

Featured Answer

kudzu9

10 years ago

mustangs-

I know this won't help with your immediate problem, but this is precisely why I have never allowed my internet provider to get involved in any part of the email process. If you use a service like Gmail or Hotmail, it allows you to be independent of such problems, and to also prevent potential problems when switching to another provider...which I have probably done 5-6 times in the last 25 years. You may want to use this as an opportunity to set up something like a Gmail account (if you don't already have one), inform everybody on your mailing list that you have a new email address, and cut the tether to your ISP.

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Comments (17)

mikie_gw
10 years ago
I have Verizon 15mb dsl but haven't used their email in eons... they forward to my Microsoft email account any email that goes to myuser@gte.net or @Verizon.net plus there is one other @ name from 20 plus years ago that I cant remember. All of them seem to still work.

They haven't mailed me in Florida anything about the aol change.

https://www.verizon.com/support/consumer/email
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I have never used AOL so not sure how it works but firefox will ask during install if you want to import your favorite sites to firefox, I know it will import them from IE, you would have to ask someone who has AOL experience. I found these directions, not sure which version you have or if this will work for you, but worth a try. "Click on "Favorites". Go down and click on "More Favorites". On the bottom right hand corner, click on "Save/Replace". On the next screen click "OK". On the next screen go to the black arrow at the top to do with "Save In" and click on it. It will bring down a menu from which you can choose "Removable Disk". Before you choose "Removable Disk" have your cd, floppy or Zip in the slot. Click "Save" and you are on your way. After you sign off, if you want, you can stick it back in and verify that indeed the favorites are on there." I also found this info: "How to transfer your Address Book from AOL to a new email client (eg, Thunderbird). Here's the drill: - In AOL's address book, click on one address then "Select ALL" (eg, Cntl-A), then "Copy" (eg, Cntl-C). - Open Excel or another spreadsheet; paste into a worksheet (eg, Cntl-V); you'll see your correspondent (LN, FN) and email address, separated by a Tab. Widen the first column, if necessary. - Do any editing, deleting. - Do a "Save As..." and for file type, select "TAB-DELIMITED CSV" or just "CSV (Windows)" and save it to a familiar place (I give it the name "AddrBookFeb06.csv"). - In your email client (eg, Thunderbird -- should be similar on others), Select "Tools/Import..." or similar, select the "CSV/TEXT/ETC" option, and browse to the CSV file's location. - Complete the Import, and you'll find all our AOL addresses in your new program. Not quite the way you'd like them (it won't import phone numbers, etc, and the LN,FN are all in one field), but this new Address Book is now available. - You can use them this way: select the new Book (give it a name - "Addresses from AOL"). Thunderbird will find them by alias, FN, LN, start of email, etc. - I'd copy (Cntl-A, then drag) these into the Personal Address Book, then edit them when you have time, to change them to true FN and LN fields. I like to have mine sort this way "LastName, FirstName". See if this general technique works for you -- perhaps a similar method would work for AOL's "Favorites". this service is free if you happen to be going to one of their isp partners. http://www.trueswitch.com/ directions more instructions here this is a program that will supposedly do all the moving for you of all your AOL stuff, I know nothing about it just saw it mentioned in forum. I will link it at the bottom in the helpful link area. OH !!! wait wait wait I just found the instructions on the mozilla forum on how to move them from AOL to firefox!! Save your AOL favorites. In your AOL interface, go to Favorites > Favorite Places > Save/Replace. This will save your AOL favorites to a .pfc file. Remember where you saved this. Go to LinkaGoGo. Make sure that the input is AOL PFC and the output is Netscape/Mozilla/Firefox. Click the "Browse" button and find the .pfc file you saved earlier. Click on the "Convert" button. You should be prompted to save the bookmarks.html file. Remember where you saved this, as well. Open Firefox's Bookmark Manager (Bookmarks > Manage Bookmarks) From the File menu, choose Import. Then find the bookmarks file you just saved. And her is a link with directions on how to move all your AOL mail that you have saved over to Thunderbird mail. mail convert Hope some of that helps you out. Here is a link that might be useful: AOLconverter
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bugsybanks : Finally get back to this . . . . re : "Regarding the change to IMAP, I have 3 e-mail addresses set up through my server on the desktop and all 3 are now POP3 on that computer. Do I delete each account and then recreate it as IMAP? Will I lose the e-mails that have been saved under Local Folders? " One thing . . . my "Local folders" only contain Trash & Outbox. All my other Inboxes, etc. are within separate acct folders. I.E., each other acct. contains an Inbox, Drafts, Sent, etc. - outside of "Local Folders." Anyway, there's a good chance that after you create an IMAP acct., the email that you have already downloaded using POP mail, and deleted from the server - won't show up in the IMAP Inbox. You'd have to import them back in. Just to be safe, I would export all your email first so that you have it as backup. Then make new accts as IMAP. See if everything looks correct, or if you need to import anything from the backup you just made. Finally, delete the POP accts. There is a really handy addon tool for TB : ImportExportTools https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/?src=search (That page looks complicated, but the use of the tool is not) The two different ways to export using that tool are - (and you get to the choices by right clicking on "Inbox" or any other folder) : 1) "Export folder" (w/ or w/o structure) This makes an Mbox file of everything that you export. It makes for just a few simple files that aggregate everything within the respective folders. So you will end up w/ one Inbox file, one Drafts file, etc. "Structure" just means you will keep the nested structure of the folders. The disadvantage is that you can't read them later w/o importing them back first (using ImportExportTools). 2) "Export all Messages" (and choose "eml" format here) This exports each email as a .eml file - and you can identify and read each one separately later after exporting. So if you export 500 emails, you'll get 500 .eml files. You can batch import them though using ImportExportTools. And you can read them just by clicking on them individually. There's no harm in exporting both ways if you like. Just create separate folders so you can keep it all straight. Play around with it a bit until you get the hang of it. For all the people recommending this way to do email or that - this debate has been going on for years. There are advantages and disadvantages to each - it really depends on your needs. I wouldn't say that any one of them is "unusual" as someone commented - what's unusual to one is likely normal to someone else. Personally I use them all, and all for different purposes - no one method seems to work for every purpose. I do use web based email for the most part though. Hope that helped. -Kent This post was edited by kbarb on Mon, Oct 20, 14 at 0:42
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grandms
10 years ago
I second this suggestion. I have three gmail accounts and have them configured to download to my desktop mail program (Thunderbird), because I dislike having to use a browser to access my mail. I never get spam because their filters work very well after they "learn" the type of mail you receive. If you travel, or even if you move across the country, you still have your same mail address.
mustangs81
Original Author
10 years ago
Thank you all for your input. It's been a nightmare trying to get this set up as well as getting access to my emails from last week and hundreds of my contacts from Outlook.

Now I'm attempting to setup AOL email on Outlook.

Mikie, I'm in FLA.
Will Ficek
10 years ago
HELP NEEDED . . .

I have a Verizon account and a Verizon email address.

Forcing us to switch over to AOL has caused a numerous amount of unethical and unfair problems.

Among them . . . full access to my Verizon - Yahoo homepage.

It continually asks for my email address . . . which Verizon now fails to recognize at this point.

THAT BLOCKS ME.

I want to continue playing Yahoo fantasy sports online . . . and not being able to will be a real cut in the services provided.

Does anyone have any suggestions on how to address Verizon with the concern ???

THANKS.
mikie_gw
10 years ago
last modified: 10 years ago
fwiw Verizon here in Florida... Just received email;On April 1, 2016, your Verizon services will transition to the Frontier network. That means if you currently have Internet, TV or Voice service, it will be provided by Frontier Communications.To make your transition as smooth as possible, we have created a website with important information. Visit meetfrontier.com to learn about...

On April 1, Verizon services in California, Texas and Florida will move to the Frontier network.
User
10 years ago
We've been Frontier here (IN) for around 2-3 years (maybe more). Guess they're dragging their feet getting things switched over!

We don't currently have Verizon/Frontier, but I helped my neighbor transfer everything when they switched it over. I just followed their online help and everything went fine for them with the switch. The links I used were in the Email that Bill and Joyce received from Frontier about the switch.
Will Ficek
10 years ago
last modified: 10 years ago
Bugs:

It would be fine IF that happened.

Right now . . . all we have is a verizon.net email address . . . and some lousy AOL webpage that no one in their right mind would be satisfied with.

It is a second rate crappy service.
kudzu9
10 years ago
Every time I hear about problems like this, I encourage people to get an email account like Gmail, Hotmail, or Yahoo so you are not tethered to your ISP provider of the moment.
Will Ficek
10 years ago
last modified: 10 years ago
Well . . . in my opinion . . . Verizon screwed us royally by sticking us with some AOL website that is second rate at best.

We pay for a service . . . and we got shafted.

At the very least one would assume that they would make some improvements on AOL before forcing us to go over there without a choice.

What up with that ???

Verizon is guilty of the "bait and switch" game . . . and should be fined accordingly.
Will Ficek
10 years ago
last modified: 10 years ago
One last thing . . .

To add insult to injury when you call Verizon to discuss their screw job they direct your call to the Philippines.

English is their second language.

And . . . the truth is . . . it is hard to hold a meaningful conversation.

In actuality . . . there is nothing that any of their so-called customer service people can do to help you.

NOTHING.

It basically is a waste of time ! ! !
User
10 years ago
So, Have they switched to Frontier yet? What happens if you go to Frontier.com and Sign-In there? There is a place to check you Email on the Frontier Page! Here are the instruction for Setting Up Frontier Email in Outlook:
mtvhike
10 years ago
I second kudzu9's recommendation - get a free separate email account. An additional advantage is that it's easy to access with a smart phone, in additional to your computer.
Will Ficek
10 years ago
BUGS:

GREAT POST.

THANK YOU.

I GUESS WE ARE STILL SITTING HERE . . . WAITING FOR A FRONTIER ID NUMBER TO BE GIVEN TO US.

IN THE MEANTIME . . . WE ARE STILL IN AOL LIMBO.

WHEN I CLICK THE BOX YOU MENTIONED WE ARE REVERTED BACK TO VERIZON FOR SOME REASON.

WE ARE TOLD OUR EMAIL ADDRESS AND PASSWORD DO NOT MATCH.

BUT . . . OF COURSE . . . IT IS THE SAME EMAIL ADDRESS AND PASSWORD THAT WE ARE USING ON AOL.
mikie_gw
10 years ago
last modified: 10 years ago
Frontier so far is pretty funny & frustrating too to me.

I now have my original Verizon email which is actually older mike@gte.net forwards to mail.AOL.com which forwards to mike@hotmail.com . I did get some kind of customer access code number mailed to my Hotmail which was on the account for Verizon as contact email. I have no idea what to do with that yet.

But I go to Frontier and I don't seem to have an account yet.. to pay my bill online... keeps sending me around in circles. I imagine they are kind of busy right now.

I can see how they have probably messed up big time... my Verizon mail all forwarded to Hotmail... when they changed me to mail.aol.com... they quit forwarding it to Hotmail and had it all going to AOL. If I hadn't realized what happened .. I'd be missing and wondering where some very important mail was.

I'd almost suspect Verizon will have their FIOS in my neighborhood in coming months and be offering FIOS packages at lesser prices than Frontier sells the services it bought from verizon. Kind of like using the money they sold me to frontier for, to string fiber to my neighborhood. Lots of this area already has been slowly getting the FIOS strung around.
Will Ficek
10 years ago
Believe it or not . . . Frontier has a customer service team located in the Philippines as well.

What up with that ???

They are probably in the next booth over from Verizon . . . which probably explains why everything is so screwed up.
mikie_gw
10 years ago
last modified: 10 years ago
Philippines phone companies. The most crooked bunch of communication business people in the world I think. All things Philippines are Bribery or take it from the foreigner money trees mentality and put it in their personal pockets. Buy a bunch of shoes for the wife to make her feet pretty and impress the neighbors :)

HEADS UP-Verizon eMail Changing to AOL

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