1) no, they can't. 2) It depends on the tile used. If you're using thru body color porcelain, it's relatively easy to do. If it's anything else, it's a bad idea, because the edge will look terrible, and depending on the tile, it may not even be strong enough. As for the shelves they're using, there are only a couple of colors-- white and bone. Pretty much cut and dry. All that said, I agree with remodelfla. This should be redone, but not that the shelf should be moved down. it should be removed completely. Those corner shelves are not made to put any real weight on. for that you want something like the betterbench. It's an aluminum tray that sits on the edge of the tile, gets bolted to the wall, filled with mortar, and then tiled. THAT, you could put your weight on and not worry about it breaking, and end up cutting yourself badly. Here's a pic of it installed: Here is a link that might be useful: Innovis Better Bench

Just had a tile floor installed at a client's house. The grout came out 3 shades lighter than the color chip and understandably the client is very unhappy. The tile is a natural stone with a chiseled edge, so the grout lines are very uneven by design. The tile and grout have been sealed, how do I go about changing the grout color? The grout can't be chiseled out due to the tile's uneveness, is there a product that would melt/soften the grout so it could then be removed? Can a grout colorant be used, and if so would it also stain the tile? Please help!

Bill V - THank you - that is all I wanted to know. My gut told me the installers were not at fault with the installation - but I do not have your experience to go from. tuesday - When did I ever mention lawyers or legal or imply I in any way planned to go after the installer?! I said I was giving them the benefit of the doubt because I wasn't sure how they could have known before installing given the nature of the tile. I am still very friendly with the rep who sold me bad door trim. Its business - I was fair and reasonable with her and I will still recommend her because she did everything she could to remedy the situation and it isn't perfect but it is acceptable. Mistakes happen. The other day my dh told me my GC paid me a great compliment when the ice stone fabricator came by to talk about the fabrication he - admittedly - totally messed up. While they waited for me my GC said "L is more educated about building than a lot of homeowners and she knows how things should be, but she is reasonable. If you explain what you can do and are honest with her she will work with you." I am not looking to skewer anyone or get something for less than it is worth - but I do want what I - in good faith - paid for. CA - where I live is a no fault state - but I have no idea what that possibly has to do with ordering an expensive custom tile and receiving defective product? the "free tile" is hardly an "absolute gift" nor is it free. I paid good money for a product I saw in a showroom - I did not receive that product and if I want what I paid for I have to pay thousands of dollars to have the defective stuff ripped out and the new stuff installed. Sorry but I don't see the gift in that. Seaglass - I'm sorry you had a bad experience with Oceanside - that must have been very disappointing. While they appear to be much more responsive in this case I still don't really feel grateful or satisfied because I am still out a lot of money and the responsibility for the defective tile is theirs. My rep is a top dealer for Oceanside and said her experience with them has only been positive. I'm not giving up and will be talking to her on Monday and see what we can do. Cheri - thank you for the kind feedback. I also hesitated over that faucet. One reason I chose it was the huge expanse behind the sink - it begged for a faucet of some substance. I personally do not like any kind of pull-out - integrated or on the side - so I love how the sprayer works. I love the backsplash too - from 10 feet away ;-) If it did not look exactly like mold growing behind the tiles I would probably just deal with it - but something that looks like mold in a kitchen is just not something I want to look at every day while I work at my sink. I splurged on my backsplash because I do not have a window and I wanted something light reflective that would be visually appealing to someone working at the sink - not quite happening the moment.

First,I tried krud cutter, soft scrub ,oops, magic eraser. The tile guy (through my contractor) said to try goof off or nail polish remover. I think davidro mentioned the tsp and muriatic acid, but when I went to the hardware store and showed the paint dept guy all the suggestions, he said that if what I used already didn't work, these others wouldn't either, and said to try the varnish remover. He said epoxy was very hard to get out and it might require a machine. DH let the varnish remover sit for 10 minutes as recommended on the can to remove epoxy and rubbed it with a wire brush, but not a blade. Davidro, I can't feel it with eyes closed. And my floor is grooved and uneven to imitate a natural stone. What it looks like is that I have a dirty floor with splash marks, plus the wheel marks.