try scrubbing with "Softscrub"? Have been impressed with what I can do with it. Have used it on some very tender surfaces.

Thanks Florantha. Just tried it and it didn't do a thing. I'm getting more worried.

Magic Eraser? Porcelain tiles are pretty much indistructable. I've dropped hammers on my porcelain nad it just bounced off. Is your tile solid body or glazed?

it would sure help to know what it is.

You may also try TSP or Muriatic acid.... with the proper PPE.

Thank you texaskitchentoo. I think it is solid body; have to double check with DH. I was reading about epoxy glue last night and it said it can be a costly mistake to get it out of things. I'm thinking this must be what is on it, from when the soapstone was installed. What is PPE - precautions, preparations? It is all around the room and it seems like alot of work may be involved in getting it out.

I have a little steamer, that replaces most use of cleaners.

Please try a few different products and report back.
Bleach, Fantastik, Ajax, Magic Eraser, etc.

These "dirty splash marks" will be gone soon.
The store is correct, "that nothing should really harm porcelain."

hth

Thanks, will try. Just concerned it is epoxy and that it might require a powerful solvent.

Also, scrape it with a blade. Everything requires physical pressure, not just contact with a soap. Don't rely on the soap alone. Pressure and a cleaning solvent. Or, pressure, a cleaning solvent, and the use of a microfiber cloth (microfiber is like a microscopic scouring pad). Btw, Bill mentions Oxyclean as one of his cleaning products. Nothing you apply is going to harm the porcelain or its glaze.

Thanks Davidro1. I will try to get to the hardware or grocery store for some products and will let you know.

PPE = Personal Protective Equipment. I.E., heavy nitrile gloves, goggles, and perhaps a tyvek suit and respirator, depending on the hazardous nature of the chemical involved. A muriatic acid wash is often recommended to clean the surface of porcealin tile, but it is at a low concentration and must be neutralized after you scrub with it or it will eat through your grout. It's used for pool pH stabilization, so it's homeowner doable with some common sense and the right PPE, but it WILL eat through your skin and grout if you don't handle it correctly. For something safer, look at your local box store for an "acid based grout haze remover". It's available at my local HD, and is less potent than the muriatic acid. Nitrile gloves and goggles are still a good idea to use though when dealing with any chemical. Even household bleach can wreck your skin and burn your eyes and give you breathing problems if you use it improperly!

We have porcelain tile in our basement and when we got it the salesman said it was indestructable to most things but NOT TO METAL scratches. He said never let anyone drag a metal chair or table across it because the scratches would never come out. Well low and behold I dragged a chair with metal caps on the feet and I have a 2' scratch. Nothing has helped it except for my steam mop which has lightened it some. I will be watching this thread to see if anyone has any ideas.

that' cuz the porcelain is so hard, it grabs metal. It will do that to a blade too.

Keep rubbing. A fine powder product / microfiber / high tech sponge / Magic Eraser.

Bar Keeper's Friend?

Thank you all, but I am now feeling really sick! Nothing recommended has taken it out. I went to the hardware store yesterday and the guy in the paint dept said if I tried all the above mentioned products and it didn't work, that I could try varnish remover, which would be much stronger than anything else. We did, and that didn't work either. It must be epoxy glue on it and the guy at the hardware store said that if that's what it is, that it might not come out. I can't believe this has happened to my new floor. Has anyone had experience getting epoxy out of anything?

DH said try MEK-methol ethol ketone. Go to a Sherwin Williams store. DH said it's nasty stuff but it's either that or zylene XY. Don't know if the spelling is right but people at SW will know. Just be very careful if you use it-rubber gloves, eyewear, etc. It is toxic. Let us know how it goes if you decide to give it a try. DH just said if those don't work-reducer 25-also at SW.

Thank you chris45ny. My concern is that this is so toxic. So much of the floor has been affected that we will be treating most of the room. But it will cost a fortune to rip it out, buy new tiles and have it installed.

Spelled wrong. It's xylene. DH said the reducer 25 is the most toxic.

DH said-try nail polish remover-it's not so toxic and may (fingers crossed) work.

lucretzia can you feel it with your eyes closed? Does it have height?

Second question: have you used a lot of force? Like blade scraping so hard you're practically bending the blade.

First,I tried krud cutter, soft scrub ,oops, magic eraser. The tile guy (through my contractor) said to try goof off or nail polish remover. I think davidro mentioned the tsp and muriatic acid, but when I went to the hardware store and showed the paint dept guy all the suggestions, he said that if what I used already didn't work, these others wouldn't either, and said to try the varnish remover. He said epoxy was very hard to get out and it might require a machine. DH let the varnish remover sit for 10 minutes as recommended on the can to remove epoxy and rubbed it with a wire brush, but not a blade.

Davidro, I can't feel it with eyes closed. And my floor is grooved and uneven to imitate a natural stone. What it looks like is that I have a dirty floor with splash marks, plus the wheel marks.

tried rubbing and scraping, but that stuff is not budging a bit.