Pottery Barn delivery experience?
txmom23
15 years ago
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yayagal
15 years agoathomewith3
15 years agoRelated Discussions
Pottery Barn no longer has Customer Comments?
Comments (83)I bought the cute PB Reindeer mugs last year for Christmas. We ended up not using them until this year. They were tucked away in my kitchen cabinet in their box until we brought them out this Christmas. I rinsed them out and used Two, one for hot chocolate and one for tea. The person with the tea suddenly had the hot liquid coming out at the base. At first she thought she had spilled it and grabbed a cloth. While this was happening the other person was pouring the hot water into the Chocolate mix in his cup, there was a cracking popping sound and the hot chocolatey liquid spewed out from a very large crack running vertically down the side. In the meantime the hot tea cup was continuously seeping from around the base of the cup but we couldn't see a crack anywhere. After cleaning up the mess and making sure no one suffered any burns, we cleaned out the cups and checked them out. One had an obvious crack that had occurred, while the other one used for tea had no discernibly visible crack. BUT we discovered that when you ran a wet finger around the bottom of the sides of the inside base of the cup , you could feel a hairline crack running almost completely around the inside base circumference. These cups come in a package of 4 and are expensive considering 2 out of 4 cracked when used for hot drinks. We are afraid to use the other two cups for fear of getting burnt. l wanted to read reviews of these cups but cant find ANY reviews on any of their products. This leads me to thinking they purposely don't have anywhere to post them. From a CS perspective this is a very poor optic, doesn't inspire brand loyalty or any desire to continue to purchase their products. Trust and belief in the brand providing quality products is seriously compromised. I also purchased a woven duvet cover that I have to needle in a couple of loose ends that were left sticking out the ”GoodSide” of the cover. Shoddy finishing work with a no care attitude....See MoreAny experience with Pottery Barn linen silk blend drapes?
Comments (6)I like the wall art in your kitchen. Can you tell me where you found it? Thanks!...See MorePottery Barn/Williams Sonoma Really BAD issues (resolved and updated)
Comments (43)My husband's experience in warehouse work was that it is highly controlled by computer systems. The problem is, the way it is supposed to work and the way the computers are working is not necessarily in sync with the real conditions on the ground. And there's no middle person who can adjust the two to each other. So there was the way it was supposed to work, they way they were trained to do it, and then the way it was actually happening on the ground, which was often way out of whack. No middle management to problem-solve Since folks were still being held to the time standards, they just had to improvise and do whatever it took to meet the time quota, there was no one to tell them what to do if the computer was wrong. Which of course meant misfiling things, moving stuff, and pulling whatever looked "good enough." Which of course got things way MORE out of whack as time went on. Employees were treated like cogs in a wheel, and no one to oil them. If they broke, the attitude was that there was always another cog in waiting. The staff turnover there was massive. Every day my husband went into work and watched people quit and do the happy dance on the way out. So that bunged up the system even further, the chronic staff shortages just ended up stressing out people who stayed on even more . . . Hubs got called back to his professional job so one day he was the guy doing the happy dance . . . As to the constant staff turnover due to the unpleasant working conditions, I don't know if this was due to the local management or is an overall problem or a little of both. But that's why I'm not surprised that as more and more companies go to a warehousing model, more and more glitches will appear in a system that already wasn't very robust. I worked in a sporting goods warehouse as a summer job in college, and we spent quite a bit of time making sure things stayed organized and adjusting and readjusting the use of space. But hey, that warehouse was small and closed down long ago . . . This happens in a lot of organizations that switch to depending primarily on machines and computers, without accounting for the staff or time to keep them running smoothly and jibing with real time events. AI can only take you so far. It's often way oversold. There is gads of research on how poorly technology is managed, I had to delve into it for my master's thesis on the use of technology in education, same scenario. The fact that Amazon has no real people and customer service department speaks volumes. My latest is they are not crediting returns . . . which you had to return because they mis-filled your order . . . . which is why I have downgraded my Amazon usage. I still to ordering from companies that take customer service seriously. Amazon is a mosh pit and one should not be surprised otherwise. As for Pottery Barn, well they look high end, but I suspect it's just on the surface. I used to save photos from their catalogs as decorating inspiration, but never was going to mail order home decorating stuff. Who knows how long I can live on hand me downs and flea market finds and stuff I just run across sometimes randomly. I got a fabulous wool Persian rug at some random sale day a a random Macy's and I didn't even know the store sold rugs. I was just out window shopping with a friend . . .ironically easier than sometimes the hours I spend online searching for some very specific item I want to buy, from the vast morass of the Internet . . ....See MorePottery Barn - BEWARE
Comments (1)That’s terrible and so frustrating! If you paid by credit card can you have the cc company reimburse you and file a claim against PB? I know that doesn’t help with your furniture that you’ve been anxious to receive. I’ve heard so many stories about those big box stores claiming “in stock” and “ready to deliver” when that is not the case, I’m reluctant to purchase anything I can’t take with me....See Moretxmom23
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