I would use the search function in this forum. You are going to find a variety of comments and opinions about Miele washers and dryers. No one makes something everyone likes.

Doesn't sound like you wanted input so much as to give Miele some positive publicity, which is always curious in someone with a title such as yours and who just joined today. Hmmm.

Obviously, this is marketing spam/flack. Odd because one would think such a high-end brand wouldn't need to stoop to such a low level. Maybe the dumbed-down for the US mass market Miele machines need dumbed-down for the US mass marketing.

Molly~ (An owner of several Miele machines)

Molly -- you may be right. I was looking seriously at the Meile until I learned that they were changing the models. I started seeing more problems with them about the same time. It's gotten to where you feel like you are taking a bit of a gamble no matter what you buy, and for me, it's harder to gamble in a higher stakes game.

Perhaps Jason may work in the appliance business - maybe a store that sells them but - not sure he is a Miele employee or rep. I knew a guy that used to be on the appliance forum but then he got a job for Miele and his forum posting stopped. If I were a manufacturer I would not let my employees contribute to any forum conversations.

>RE: Miele- a head ache free laundry system

I don't need a free head ache

But I might like a "free laundry system"! :) Although if it's a headache, maybe not. I guess free isn't always good.

I have worked in the appliance industry for 15+ years from delivery, service to buying and selling. I was just offering some input into the industry. I was kind of shocked to get bashed for offering input. If you have questions just ask, don't bash. People now expect the best from companies for all products. There is a good-better-best system out there and I belevie Miele to be the best. People still have the option to pick their own poison and it baffles me that consumers still expect the best for less. Look at what you buy when it comes to clothes, cars and food. Most people will go with quality.
You really don't see how companies cheepen a product until there is a problem. Again, just offering input. Don't hate me for being honest.

I concur with Jerrod06, dont blame the company for the lone actions of a gung ho individual. Miele puts out great products no doubt. But a machine is a machine it will break, nothing is flawless. Bosch , Thermador, etc etc all make good products but if you watch these threads some units have more bugs then others.

But all in all again dont blame a company for one persons zealous posts.

Jason
I guess most folks post here and state up front that it is their opinion or they are having a problem or question. After reading the posts we all come to realize that people are speaking from their opinion and particular experience with an appliance or detergent.

There have been posters who just register to sell "their" product so folks are suspicious when we read a post that out of nowhere proclaims product XXXX the best in the world....that's all...No one hates you if you are giving your opinion.

I have Miele appliances, Washer, DW, Dryer...they work well for me I think they are quality appliances. I had my DW for 10 years without any problem at all, then replaced it with a newer one in 2006. I use PERSIL--it works well for me...but who knows when something else comes along and it will work better for cheaper? Other people have appliances and products that work well for them in their circumstances and we all try to recognize that. There have been some posts indicating that the newer washers didn't live up to expectations - again their valid opinion.

Since you are in the business I would like to know what types of common problems you have encountered with various washer/dryer brands. There is another thread where I asked you some questions about the new washers("Miele 4800 1215? other"). I really would like to get your opinions. I don't hate you I am not bashing you..I would like to get your ideas and thoughts. You can start another thread to answer if you like.

Jason,

Some people get on their high horse especially about Miele supposedly dumbing down their appliances.

Don't let it get to you and please offer your opinions.

I certainly need them as does the dumb down posters.

Hi jerrod6
With your machine being in the basement on a cement floor is very good. If you put it on the main or 2nd floor like Crooks 101 and I did, you have serious trouble. See "returned Miele machines"

I agree that you will or may have a problem on the second floor with Miele and with others. My personal belief, after watching several new houses being constructed is that no washer belongs on a second floor - maybe not the first if it is not concrete.

My neighbors across the street redid their four story house and put their Bosch axis washer/dryer on the second floor. Their house was built in the 1800s. They had the contractor completely redo the support structure for the second floor and part of the first including using steel beams - and they don't have any problems.

So I generally think that no washer belongs on a second floor.

jerrod6, I used traditional TL's on a second floor for years, with no problems at all.

I have a good friend who's had a Maytag Bravos HE TL on her third floor for several months, and she says she's had no problems whatsoever.

The Maytag Bravos I have now, which I bought in May, is not on a second floor, but it is on the main floor with a basement underneath, and I've had no problems.

Do you think it's primarily the FL's that cause problems on upper floors?

I think FL tend to cause the problem because of the way the spinning force is going. I know that is not clear but the spin is horizontal and not vertical. This does not seem to be a problem in Europe with their flats and so forth so perhaps their structures are built to withstand it I don't know. I do know that after watching several $$$ houses being built I would not place any type of washer on the second floor.

I have been busy, but earlier this year my wife and I purchased a Miele W4840 and T9820. We have accrued enough time and use to accord a better assessment of how we feel about them. Right now, I am dealing with matters that are consuming my time, and we would like to get away for a much needed vacation, but we do have issues with our Miele's: minor with the washer, not so minor with the dryer (how the dryer works and performs). When I read this thread, I thought it was posted by someone running for office! I intend on writing a comprehensive thread (famous last words) and posting when I find the time.

How are first floor homes constructed that the Miele will cause vibration issues? What is the solution for a first floor install?

If the new high capacity Miele machines were truly so "head ache free", why are so many people having issues with them? Not just mechanical issues, but issues with how the units were programmed by Miele. How on earth can a company like Miele not offer a rinse-only option on what is supposedly a top-of-the-line model?

What really turns me off is that Miele is supposed to represent this pinnacle of engineering, yet we keep hearing issues about programming, door latches, dryer noise, vibration, etc. This new set of machines seems to be getting no fewer complaints than the more mainstream brands, and since Miele sells a lot less of these washers than, say, Whirlpool, I have to believe that there is a higher percentage of people not happy with these machines.

I have been hankering for a higher capacity machine myself. I love my Asko, but not being able to wash a king size comforter is a problem. Samsung seems to have the least complaints, folks who bought them seem very pleased. I researched them on the web site and they look very well designed -- the suspension system is very similar to the one used by Asko.

I don't know... I'm so tempted!

I too would be interested a comprehensive review.

I am not so sure that the Miele machines have no fewer complaints tham mainstream models.

I only saw really one very anal retentive person flood the board with problems about the 4840,

Otherwise it has been pretty quiet. so the machine is probably doing a great job and meeting most people's needs.

Let's just say I have my opinion and I wouldn't by Miele. Oh! and I had my dishwasher for 33 years before I had to replace it. It was not a Miele.

Sshrivastava

Why don't you get one of the larger Askos?

I don't feel the larger capacity Asko has any compelling features over some of the other, more accessible brands. If I'm going to give up my 220v machine for something larger, I want the highest capacity machine with the most features and largest number of rinses.

So which would that be? LOL

Well be advised that if the machine is made to 2008 energy standards it may have a bunch of rinses that do not use enough water to get the job done.

I am no fan of the new larger Miele washer mainly because it is not 220V, doesn't use the heater in all cycles, and also because it is version 1 of their larger machine. Version 1 of ANYTHING always can use improvement, however I don't have one of these so can't really slam the machine because I don't have any real world experience with it. I believe there are folks that are happy with them.

That said I would be wary of any machine that is trying to meet the 2008 energy star standard like the Miele does. However it can be reprogrammed to use more water as some folks here have done, but of course this is illegal because it breaks the energy star standard.

I wonder if MC58,s Whirlpool machine was made to meet these standards and that's why she is having the problem with not enough water?

Then there is the larger Bosch which uses the heater in all cycles but they have redefined the temperature of HOT to mean 95F.

So for me I am holding on to my smaller machine that uses 220V and USES WATER to rinse. If I have something to big to fit I will walk it to the corner laundry sit around and catch up on my reading.

This is my opinion only.

Do you know how many rinses the 2008 Samsungs provide and how much water they use in a cycle? Doesn't the Asko supersized washer have a spin speed of 1900rpms? Maybe Im nuts too.

jerrod6,
where did you get the information that the Bosch defines a "hot" wash as 95F? I have the Bosch Nexxt 500 plus (the newest version of the 500 that just came out last October, so it meets the 2008 standards already). The HOT cycle reaches a temperature of 120 F which is 5 degrees lower than on the previous 500 model. You also have a choice between the Kidscare cycle (150F) or Xxtra sanitary (170F) to get hot washes.

Selecting the eco-option lowers the water temperature of all cycles that use warm or hot water, but Bosch doesn't specify what that temperature will be. They just claim energy savings of 30%. I haven't done the math yet, but it might actually lead to the hot cycle to be 95F. The cycle time is increased by approx. 15 minutes to make up for the lower temperature. I have used the eco-option a few times, but normally wash most mixed loads on the WARM (90F) cotton cycle without any problems.

By default the washer uses two rinse cycle and you have the option to add a third one. I am using the Sear HE Ultra and don't have any rinsing problems with just two rinses. Our water is fairly soft. I have overdosed liquid Tide HE once and the washer did automatically add a few rinses to get rid of all the suds.
For our water quality, the Bosch does use enough water to get things cleaned and rinsed well.

I thought I read it in a post here on the forum when someone checked inside the tub. If it is using 120F for hot I think that is a good temperature. I use 105F or 120F for most loads and that does a good job.

Re a couple of comments posted above:

I have had my 4840 for 3 months now, I have them on the second floor and as this is a new build I asked the builder to reinforce the floor under the laundry room (as I would have done regardless of brand of FL). I have them on pedastals. Unless I am in or right outside the laundry room I don't hear the spin and there is no walking of the machines and I cannot hear/feel the spins anywhere else in the house.

There are enough cycles to manage any load I put in it including a rinse only spin. In regards to water temperature I can change the water temperature for any load from the standard fpr that setting by pushing a button. As my clothes are cleaner and softer than I have had with any other washer (and since I am still unpacking, I can do side by side comparisons, especially of my whites)I don't feel the need to open it up and check the temperature manually.

I read the manual, keep the machine clean and dry, do my last load of the day with vinegar instead of FS, clean my dryer vent after every load etc etc as I have always done with my appliances (my 15 plus year old applicances were still going strong at my old house when I moved).

I had decided on the Mieles and was almost frightened away by the comments in one thread in particular, went away, read other consumer based websites, asked around and spoke to my dealer. he went back to his service department and got information for me. Of 72 units they had sold in the previous 7 months, they had 3 complaints-2 turned out to be related to Tide HE and the 3rd machine was returned.
Miele fixed the latch problem when it became known. There will be those who say he is the salesman of course he would deny any problems, but I was buying enough stuff from him that the difference in commission would have been negligible. He actually pointed out pros and cons of all of the appliance brands I was considering but left the decisions up to me without trying to steer me toward a particular product-and I had been to other showrooms so I had some comparators.

I am not denying that some people may have had some legitimate problems with these machines, but in doing my research it appears and I have read many posts on this site of current North American appliances having a life span of 5-7 years. I opted to spend the addtional dollars to go with the probability of reliablity, saving money in the long run. Appliances today are computers and I do not expect perfection, but my experience so far is that although these machines may have been "dumbed down" for the NA market, they sure as heck are "smartened up" from what I have read about current NA appliances.

Just my humble opinion for those who might be being scared off as I almost was by some of the posts here.

How was the floor and support reinforced?

Hi canuck99,

The framing is 2x6 and I believe they used 2x6 blocks between the floor joists. The subfloor is screwed and there is tile but I am not sure what else they did. I am not sure if the spray foam insulation that was put into the ceiling of the garage extends that far back, but they may have extended it back a bit into that area as well-that would probably help a bit. I also think that the delivery guys properly leveled and set up the machines.

I have the Mieles that heat the water. 220 volt. I have had them about 18 months. My husband is an engineer and says these units are built to last. Never a problem with them. We are not on a slab and these units have never moved while spinning. I love my Miele. ps. never saw clothes like whites, come as clean without bleach as they do in these units.

As far as support....I have 2x10 with 12 inch spacing. I think from what I have heard I would remove the vinyl flooring in the area and screw the existing floor plywood down, and some additional plywood 3/4 inch, add some additional blocking under the floor(all ready have some)

After reading dozens of postings here and other reviews I decided to buy the Miele 4840 and 9800 about 2-3 months ago. I think after all the research and shopping that the Mieles are definitely a better build quality, imho, than most of the other machines I looked at. The stainless steel seems heavier and the door glass seems nicer, button controls seem better than most of those rotary dials to operate

Happy to say that i have none of the complaints that are written about here.

I was extremely concerned because our house was built in 1890 and I was installing them in the laundry room directly next to the kitchen without pedestals.

Before the machines were delivered I downloaded the manual and followed the recommendations for installation on a second floor. I screwed 1-1/8" plywood to the floor joists,I bought the Kellet vibration pads. Kellet, www.kellettent.com, makes special pads for the Mieles-they are twice as wide to accommodate the feet on the washer and dryer give them a call-very helpful.

At high speed spin there is the noise-but much, much less than my previous TL, very little to no vibration heard in the kitchen or anywhere else! The clothes never were as bright and clean. Using Persil for whites and colors. Using the extra white setting in the master care mode gets the whites incredibly white with no bleach.

I also did a direct vent for the dryer with a 4" exhaust, and while there is noise, it is by no means loud.

I would highly recommend this set from my experience so far, btw before buying I called Miele for info that was also very helpful, altogether a great experience for me.

Hi Canuck99,

I was thinking of the wall framing when I said 2x6. The floor joists are 2x10 and they used blocks in between the joists.