Have you physically looked at one of these models??? I have the 500... the controls are located on the top right and the detergent door flips towards the back on the top left... with some pressable buttons in the middle... Looking at mine, I guess you could do it as long as at least about 9 inches or so are NOT under the counter....

Has anyone found a resolution to this? We have had one of these 500 series dryers for a number of years now. Over the last two years or so, we've had errors (shut down with a flashing code, not just a reminder). We have a short, straight run of duct, not corregated hose, and it is completely clear and the air flows well out of the house. The filter is clear and we minimize our use of dryer sheets. We do vacuum into the depths of where the lint filter inserts, because there does tend to get to be some buildup in there (very hard to remove). But even with a clean and well-flowing dryer, we still have issues. Is there an updated sensor or controller that can help?

Me again. Finally, we're back in working order. The local service guy and I both learned a few lessons. He learned not to assume that the valve that failed is the cold one, when the customer can't shut off hot or cold supply independently. I learned not to assume he would assume either or both and so order both parts. We both thought about that whole situation a few times since Saturday and both of us realized we should have thought further about where else we could turn off cold or hot supply separately - just the fitting at the wall by the washer, or could we have tracked back further? I'd forgotten that I'd insisted the plumber put in additional shut-offs earlier in the line, in case we ever needed to shut these lines down, without impacting the rest of the household! I also learned that the people at Bosch (where you end up when you schedule warranty service through the 888-77LOWES number) vary wildly in their knowledge of how to proceed. The first one I spoke to misunderstood me back on the weekend I initially posted. He thought I said I was OUT OF WARRANTY so he sent me direct to the local authorized service guys (Scott's Appliance Installation and Repair). Scott and I muddled through trying to get the part ordered over a couple days, and then trying to get it expedited. Once we got through that, Scott came on Saturday (a week after this all began) only to discover in the meantime, that the bad one was the hot, not the cold. He scoured the New England area this morning, found a source, worked out whatever deal he needed to get it in hand today and replaced hot and cold fill valves this evening. Although I'd have been happier if he'd done a more thorough job of troubleshooting me in the first place, I truly like this independent authorized service provider. He works alone - so I'll never see some clueless idiot with an attitude. I like that he completely owned up to making a mistake in troubleshooting and that he made it right, and did a late appointment today, rather than making me stay home from work tomorrow. (On his first visit, when we realized we couldn't make the Bosch functional that day, he fixed a couple dopey* things wrong with my old machine for free, to make sure I could do a couple loads on Sunday, too.) He also helped me put the Kellett ShakeAway Pads I ordered a while back under the machine, even though his experience with various pads said I'd be unhappy because it might cut the sound but the machine would be jumping around more visibly. When we tested them, he said, "I have to admit, I'm impressed!" I'm happy... and the Bosch is humming away upstairs, and my whole house AIN'T shakin! (*hubby put new hoses on the old machine on Friday and ran a load or two. I found them dripping on the basement floor and he'd hooked them up backwards, hot for cold. Good thing I didn't run a load of undies in "cold" or my unmentionables would have also been my invisibles!)

I am not familiar with your machine but I downloaded the service manual and it says there is a round access cover that you remove that covers over the drain pump area, I presume to access the plug that allows you to clear an obstruction inside the pump. Under that same round access cover laying next to the pump is a draw string release cable to allow the latch to be released. Just pull the cable which resembles fishing line. It says to remove the access cover insert a tool into the little hole and push in to release and turn cover clockwise.