You have my sympathy in advance. As time goes by, you'll know why!

Don't buy any appliancs online unless you have a local service you are absolutely certain of. - DR

svcmgr:

Not sure what to make of your response - would you explain?

hadley--My advice is to ignore 'svcmgr' as he is a FORMER Bosch employee (and apparently disgruntled about it). Feel good about your Bosch trifecta! I own the NEXXT 500 laundry set and have been 100% satisfied with them.

speedmaster:

It is unfortunate that my real life B/S/H/ service experience that I have shared in this forum is somehow viewed as being a former, disgruntled Bosch employee.

hadleyfarm:

My opinion is the same as DR in this case. For best buying satisfaction try to buy, in person, from a dealer within a reasonable distance from your location, if at all possible. This will also provide the opportunity to discuss and research service availability in your area with your dealer.

Also, be aware that although jet-dry is recommended in most newer dishwashers for best drying results, the use of jet-dry is MANDATORY in the Bosch DW or it will not dry at all. Sometimes this is an unwelcome surprise for Bosch DW buyers.

It is unfortunate that my real life B/S/H/ service experience that I have shared in this forum is somehow viewed as being a former, disgruntled Bosch employee.

Virtually all of your posts are simply blanket criticisms of Bosch products. Even assuming you had the best possible intentions (which is not consistent with the tone and nature of your posts), when you were a service manager all you saw were the malfunctioning units, and of course it is easy to draw a wrong conclusion from such an experience.

W/r to dishwashers, you might want to be posting that over in the appliances forum, where the Bosch dishwashers are generally regarded as the best of breed. I personally would not want a dishwasher without active drying, but the people who have the Bosch over there seem pretty happy with theirs. - DR

I had the Bosch Nexxt DLX washing machine for three weeks. I did everything in my powere to get it to work correctly. Spoke to Bosch several times and had two different repair men out. I was determined to work it out. It was an absolute nightmare machine. 2 out of three loads would trigger the sensors to keep adding another hour then another hour . Taking 3 hours to do a load. I even tried several loads w/o soap at all so this was not the problem. Even when it did work right it took forever to complete a normal wash. I now have the Whirlpool Duet and LOVE it! No, I am not a disgruntaled emplyee or work for any company.I am a mom with three teenagers that use alot of towels. In fact, the deliverary man that brought my new machine said he has had alot of the Bosch machines returned. Maybe it's a fule, I don't know. I know they make good dishwashers but certainly not washing machines.

yes, I do know how to spell,(most of the time) but, I am typing in the dark and accidentally sent it w/o proofing it. ugh

DR:

Again, I'm just trying to help. Read jenni 5volts post for a Bosch NEXXT experience that is independent of my input. Even I am still learning from the current problems these folks have experienced and continue to experience with their Bosch Laundry purchases.

And the Bosch band played on...

Those of us who have been active on this forum for several years are well aware that people have had problems with every model of machine on the market; you just have to look at the last few dozen thread headers to find complaints about machines from most other top brands. What one needs is a sense of perspective as to (a) how many more complaints there are about machine X than machine Y, (b) how amenable the customer service reps are to speaking to you and making an effort to resolve the problem, and (c) how effective the solution was. On all three of these counts Bosch has a very good relative track record on this forum, probably second only to Miele among FL manufacturers (and even Miele has had some complaints). *Of course* there are disgruntled owners who were not able to resolve their problems, and their experiences should not be dismissed, but the number among active participants here is remarkably small.

It is nice for you though that someone happened to register in the forum just in time to contribute an "independent" voice supporting your contention that Bosch makes rubbish, but statistically this is simply not the case, and both European consumer magazines and J.D Powers in this country do not support this assertion. - DR

Thanks for sharing with us DR. But, I will continue to help those Bosch customers asking for opinion and direction.

For what it is worth, I have happily owned a Bosch DW for almost 2 years. No troubles at all. It uses JEt Dry like a junkie, and I really don't notice a difference if I have run a load without it. The dry feature, imo, is mostly due to extreme hot water rinse and then the condensation evaporates. If I want really dry dishes, I try to remember to open the machine within an hour of it finishing (stnad back b/c the steam could be HOT) and pull out the drawers and let it cool off for about 5 minutes. Then everything except pooling water is dry. (the concave parts of my glasses may have drops, the edges of my tupperware may have some moisture, etc. Overall very dry.

(I'm also considering the NExxt 700 Washer and Dryer combo, based on lower price than Duet 9400, Consumer Reports review of the 500 as well as my experience with my DW. Will be watching this thread.)

Bosch DW SHX56C05UC - any issues?

OK, we're moving ahead (albeit at a snail's pace) AND this is the Laundry Forum, BUT before we place an order for the Bosch trifecta I wanted to know if forum members are aware of any issues with this Bosch DW (SHX56C05UC). I've also posted this in the Appliance forum. My apologies for any inconvenience.
Thanks

Based on the feedback from this forum we just purchased a Bosch 500 set and we are very happy with the purchase. The dryer particularly seems to be very easy cloths. The profile wash feature is great, but it does substantially lengthen the wash cycle. We have had loads that took more than three hours to wash with the extra rinse option on. We generally run these loads at night. A typical warm or hot load takes only a little more than one hour. Acceptable I think particularly when you compare the Bosch to other machines. We were also looking at the LG but could not justify the extra price when the LG did not use the internal heater as effectively as the Bosch.

Welcome to the forum Jenni_5Volts.

I'm just wondering, what girl calls herself '5volts' ?? It just seems odd. There must be a story there. :)

Thanks everyone, Bill.

Reasonable name for an electrical engineer. - DR

Posted by wblynch (My Page) on Thu, Mar 8, 07 at 20:59

Welcome to the forum Jenni_5Volts.
I'm just wondering, what girl calls herself '5volts' ?? It just seems odd. There must be a story there. :)

Thanks everyone, Bill.

Sorry you think that is odd but the first halk of my last is Volt and there are 5 of us in our family. Got it?

Hadley, I think you will do fine with with thought to purchase the Bosch laundry. I find that most of my customers are happy with most of their front load purchases whatever the brand. One of the number one things I'm called out for repair is just customer education. It takes some adjustment to go from a Top load to a front load and I suggest reading through the Use & Care manual completely.
Regarding svcmgr's comments If he was a former Bosch employee it seems pretty obvious why he is no longer employed. It seems that he is on a personal vendeta as he seems to only post on Bosch related posts and he never has anything of value or substance to relate. If he is or ever was a service manager I would expect that he would be helpful in diagnosing the problem that has been posted rather than giving info totally unrelated to the products problem. For the few of us "real" service folks that post here we are more interested in helping you with a product than we are in bad mouthing a brand.
While I do own a few Bosch products I feel that most of the manufacturers do build good product. When you realize that each manufacturer is producing hundreds of thousands of washers and dryers a year and servicers only repair less than 10% of everything that is built (remember customer ed is also major part of these repairs) they must be doing something right or they couldn't afford to stay in business.
As I said I do own a Bosch laundry pair and a Bosch D/W and it's mainly because I like the build quality of the product. But I can pretty much say you are going to like whatever you purchase.
Jakvis

jakvis:

No Vendeta Here! Just trying to help folks with their Bosch related problems/concerns. I can speak frankly and honestly about the product because of my direct service experience with Bosch and the B/S/H/ family of appliance products.

Thanks jakvis for your refreshing post! I have owned Kenmore he3 and have found it great!We have the Bosch 66 series d/w and LOVE it. Since we are moving and have the opportunity to purchase new, we are going with the Bosch 500's, as I love the 170* san. cycle,.I sell major appliances for a major dept store and have done my research. Yes, problems can occur with all machines, I have had great experience with my d/w and happy customers who have purchased Bosch FL washers and are thrilled!