A telemarketer is a telemarketer is a telemarketer. They prey on people to get money. These scams have adapted over the years from car warranties to phone service (remember "slamming"?) to other assorted BS. They bank on people wanting to believe that Bill Gates will pay you to spam people, and they use powerful motivators. They appeal to peoples' greed and/or peoples' fears. A Nigerian General wants to share millions with you. I'll send you a check for $5,000.00, you send me your car and a money order for $3,000.00, your grandson will go to jail for 20 years in a foreign country, you'll lose your house, be burglarized and so on. Here's a pretty good recording of this scam. It's over 1/2 hour long but you can skip through it for the entertainment, but it also has some good info in it to educate people on how they work. Once they get you to download one of the programs, they can get into your computer and you will have problems. They use essentially illusions to look credible and the non-skeptical will often swallow it hook, line and sinker. I always told my clients that if it comes to you in an email, assume it's false until proven true. And when they call you on the phone, it's not much different. The sad part is people WANT to believe scams. And they want to be the first to share this secret with people so they send it on to everyone they know. Anyone can challenge/dispute any charge, just like anyone can sue anyone for anything, however it takes proof to prevail. The banks have no liability to reimburse someone for being a sucker. The easy dispute process was tightened up on many years ago because people would buy something, then have buyer's remorse and dispute the charge. There are rules with a rescission period requirement on large purchases but on smaller purchases when you authorize a charge, you're basically on the hook for it. And to get a refund, you have to go through the proper procedures. People think a credit card protects them because if they drop the TV down a flight of steps, or leave the cake out in the rain, and they can just dispute it and get the money back. You can't challenge a charge because another store put the jacket on sale two weeks after you purchased it. Doesn't work that way. It's similar to people thinking they can buy something with a check and stop payment on the check with no ramifications or even to put them in a better bargaining position. Not always so. You can have issues with criminal charges against you for defrauding an innkeeper for one thing. Attempting to evade payment of a debt is a criminal charge in many places. For instance, writing a check on a closed account. Sadly there are some cards who will sometimes indemnify suckers and that costs everyone money. They'll do it for "customer service" I suppose but again, ever since the changes in the credit laws a number of years ago they aren't as friendly about it. Most of these telemarketers are educated, at least more than a lot of the people they call. I'd suspect the caller did not say they were with Microsoft. They probably said "tech support" or something and babble something about Microsoft certification or something and people who don't know better or don't pay attention assume something different. One of the collection agencies out of Canada operate under a name similar to a law office to gain credibility and scare people into paying up, even on debts they don't owe. People need to be educated and at least learn more than the telemarketers to protect themselves or they're destined to lose.

Thanks for the info kurto, but maybe you didn't completely read my last post (yep, I know its kind of long). Or, maybe I didn't explain things properly. At all three jacks, I only have a line in. Also, there is only one line that runs down to the utility room. Thats why I said above that I thought this indicates that there is a secondary termination block somewhere. One that runs the one line down the utility room and then branches off into three lines to supply the three jacks. I'm only guessing on this one. So, I know where this line ends at the jack, but I have no idea where it begins. Besides, I probably can't gain access to it because I don't have an attic. As well, the connections to all the jacks, including the one that doesn't work are good. Also, all the jacks have been tested and are in good working order. This seems to only leave a problem with this one line that goes from this one jack in the living room to who knows where. If the directions that came with this tester/toner were a little more explanatory, I could figure out how to test the line and what the results tell me. But its not and I can't. Can't find anything anywhere online either. Any assistance would be greatly appreciated. Thanks again!!! :)

Nalcar, you're so kind to do all this. And wow, that's really dramatic! The moldings are not so much to my taste, but the split up cabs with the top across is an interesting thought. On the right, though, the wall begins to curve just after the A/C and so I think it would take a lot of work to put a flat cabinet there. I can already hear what my contractor is going to say about that one. I have a really strange apartment with very odd lines so I've been hearing a lot of that! Also, that puts the Shaker door cab very close to the built-ins which have a door in a different style. You can see them in my pic in the post on 10/31 at 8:12. What do you think? I'd also have to consider the cost of the extra granite at this point. Oh, and the usual distraction from the wall A/C is a chair in front of it and a framed picture on top. Well, no chair during the summer. :D

vtandrea, I do not grow mine wet. I let them 'almost' dry out. I grow them in large bark so it drains quickly. I can let mine go a few weeks between watering, especially in Florida. When I lived in NY I put them outside as soon as the weather warmed. In winter they grew in my very dry house. I never misted them and they were fine. I wouldn't worry about the roots. I've repotted mine many times and they were fine. I don't go crazy pulling the roots apart, but I do trim off any that are dead. If I were to make a guess, I would say you are growing them too wet. Look at those thick leaves. Let them dry out. Increase your light, I now grow my Angraceum Crestwood in full Florida sun. My Magdelenae under a tree but gets full morning sun and dappled sun after 1pm. Let it dry, don't overwater. The roots look good. Jane