tell her to get the free malwarebytes and update it then run a scan. here are the directions. download Malwarebytes' Anti-Malware to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform full scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt Malwarebytes' Anti-Malware she should go through the pc and get rid of any old programs she no longer uses by using add remove programs then clean out the recycle bin.

had you gone to windows updates and got the multitude of updates you would need after using recovery material to re install windows? If not that is probably what happened it started trying to download and install all those many updates and it locked it up. You may have even needed service pack 2 and 3 with a unit that old. plus of course all your antivirus programs etc would be trying to update also. It is always best when doing that kind of recovery where you will be very very far behind in windows updates to turn off automatic updates and go manually to windows update and first get your service packs in order and be absolutely sure to reboot the computer after each service pack, then get any remaining updates. I usually suggest getting them in small batches and creating a restore point before each service pack and before each batch of updates. Should something go wrong you have a good restore point to return to.

iogear faq... After I plug in my GBU221 USB Adapter with Bluetooth wireless technology, I can't start up my computer? Please check if your USB port supports the industry standard version. If not, please unplug the USB Adapter, restart your computer, then plug the USB Adapter again. If after these procedures, you still can't start the computer, it might be the hardware problem of your USB port, and please check with your hardware suppliers.

Do Ctrl-Alt-Del to bring up your Task Manager, click on the Processes tab, and click once or twice on the CPU tab at the top of the listings: this will show what process is chewing up the most resources (which will probably be the culprit). Also, look at the CPU Usage line at the bottom of Task Manager and see what the % Usage is. Then report back here on what you found out.