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Computer Help
lydia1959

Hesitation in mouse and keyboard

14 years ago

Is there something I can do to speed up my mouse and keyboard. It is a new (6 month old) HP PC with Windows 7, wired mouse and keyboard. Just recently when I am playing games that require clicking with the mouse... the click doesn't show up for a second or so, the same with the keyboard. I'll type something and there's a hesitation part of the time. There will be a few moments where what I'm typing doesn't show up and then it will. It's as if the computer can't keep up.. and I am a slow typist. Hope that makes sense.

It's a recent problem, didn't do it until a couple weeks ago, everything seems to be connected fine. What's with the slowdown?

Comments (25)

  • 14 years ago
    last modified: 10 years ago

    does a reboot seem to improve it for even a bit?

    have you gone into the mouse settings area in windows and selected to speed up the mouse cursor and movements?

    Change mouse settings

    Customizing Mouse Settings in Windows 7

    0
  • 14 years ago
    last modified: 10 years ago

    What else is running when you see this happening? Can you run the task manager and watch the CPU and memory usage when this happens? I've seen this happen when memory or (more often) CPU usage spikes. You may have a program that is chewing up resources.

    0

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  • 14 years ago

    BPG is more than likely on to something. Historically a concern as yours is being caused by resource activity. Have you installed anything new or reconfigured existing applications?

    An easy and safe way to determine what is running in the background is an installation of WinPatrol. If you do, the focus is on the Startup Programs and the Services tabs.

    To avoid an unnecessary worry, when you activate WP from the Start Menu or Desktop it will be loaded onto the Notification Area (by the clock). Then click on it there.

    DA

    0
  • 14 years ago
    last modified: 10 years ago

    A reboot did help. I don't think I've installed anything new, although a picture viewer was open during the recent problems.

    If it does it again I will try your other suggestions. Thanks so much!

    0
  • 14 years ago
    last modified: 10 years ago

    that reboot would have re-allocated resources and likely left only the minimal running so it could very well be something that is being resource hungry. Next time it does it definitely check the task manager to see what is using the most resources.

    Since this is a new pc with windows 7 I would assume it has a good amount of RAM and a decent size processor so would not really expect something like that.

    0
  • 14 years ago
    last modified: 10 years ago

    I have the same problem, recently. I notice it at night. Plus pages load slowly, strangely. Pages open in pieces, sections and take time. Checked resources last night and CPU was running at 100%. Would fluctuate between 90-100%. I looked in
    TM and stopped a bunch of HP processes (printer) but it made no difference. Looked like Firefox was the resource hog. Downloaded the new FF 4 to see if any better.
    Keyboard and mouse problem didn't improve.

    FF 4 didn't make any difference. Doesn't happen during the day.

    Jane

    0
  • 14 years ago
    last modified: 10 years ago

    CPU usage at 100% would be a huge concern for me Jane. Were you running a scan at the time? If not, I would immediately update MalwareBytes and run a thorough scan. Even with multiple apps running (like 8) and several browser sessions and Outlook, my CPU usage hovers around 39% on my work computer. My home computer really never gets worked like that and stays really low like 3 to 10%.

    Sorry to hijack Lydia :-)

    Pam

    0
  • 14 years ago
    last modified: 10 years ago

    Jane try running firefox in firefox safe mode and see if the useage changes in your Task Manager, if so then it is one of your add ons. I recently posted here about which add ons are the worst for slowing down firefox.
    To do firefox safe mode go to start> programs> mozilla> there will be an option for firefox safe mode.

    CPU running at 100% will do that type of stuff. Keep checking when this happens to see exactly what is using the most resources. do you by any chance have scans that would run at those times?

    0
  • 14 years ago
    last modified: 10 years ago

    No scans run at night automatically. I downloaded the new FF4 and can't find my add-ons. I know I disabled a bunch last night (thanks Raven for your post), but didn't make any difference although I didn't disable AdBlock or AdBlock Plus?
    I do use Xmarks but that shouldn't do anything.

    I ran MB and SAS and nothing found. Computer runs fine during the day, this only happens at night (after 9pm).

    I don't want to hijack Lydia's post, but we are having similar problems.

    One other thing, I noticed when I shut down last night, I got a error message about reference memory...I didn't get time to copy it as it just flashed, got a error sound and it shut down.

    Jane

    0
  • 14 years ago
    last modified: 10 years ago

    Several days ago I noticed CPU usage @ 100%, and when I opened Task Manager, I saw that True Image (Acronis) was running. This was because I had scheduled a backup the first Monday of each month. My external drive was not connected, and there was nothing in the taskbar to indicate that Acronis was running. I would have thought that something would have showed up in the notification area to tell me this. So there's one possibility, and I guess other apps or programs could do the same. Check Task Manager and see what is using your resources.

    0
  • 14 years ago
    last modified: 10 years ago

    Same thing going on tonight. I stopped all processes I recogonize but cpu is jumping from 13% to 100% back and forth. Mouse is jumpy and pages load very slow. No problem during the day.

    What I see is svchose.exe going from 0 to 56%. Vsmon.exe also going up and down.

    I don't know what those things are.

    When I came home tonight and logged on, I got a crash message: 'Utility EXE Module has encountered a problem and needs to close. Error: signature ati2evxx.exe szappver 6.14.10.4222.'

    I googled that and it said it has something to do with display drivers. I notice the CPU is at 100% now and I only have FF open.

    Jane

    0
  • 14 years ago
    last modified: 10 years ago

    Jane could you go to the event viewer and look in the various categories there and let us know if you have red flagged entries if so double click it to see more info on what it is.
    Is this xp or 7?

    0
  • 14 years ago
    last modified: 10 years ago

    Try sorting the columns by CPU so you can see what is using the CPU.

    0
  • 14 years ago
    last modified: 10 years ago

    Since this is a new pc with windows 7 I would assume it has a good amount of RAM and a decent size processor so would not really expect something like that.

    I wouldn't expect that on a 486/20. There's something sucking up system resources. I'd suspect something running in the background trying to update itself or there's a corruption somewhere an a process using resources and not giving them back.

    0
  • 14 years ago

    Vsmon.exe is a core module for Zone Alarm.

    Are you sure it is svchose.exe and not svchost.exe? Double check please.

    If it is svchost the link below may help, but still Google it as this link is dated.

    If it is svchose.exe you better Google it too as this may not be pretty. Some of the offered listings are dated also.

    DA

    Here is a link that might be useful: CNET

    0
  • 14 years ago
    last modified: 10 years ago

    I agree please check your spelling on that item if it is indeed svchose.exe we have a problem, that is generally associated with a very nasty back door trojan that takes over the pc and connects it to their servers to do who knows what using your pc.

    Have you run an UPDATED malwarebytes full scan? Run an online scan too
    ESET Online Scanner
    Free Online Virus Scan

    0
  • 14 years ago
    last modified: 10 years ago

    Great, another headache! I'm at work and will check the spelling tonight, when I get home.

    It is Win XP Pro sp3

    For anyone who remembers, that machine was the one I had to reinstall Windows after it got corrupted. All was well until this week. The problem only occurs at night.

    I'll write back after checking the spelling.

    Thanks so much,
    Jane

    0
  • 14 years ago
    last modified: 10 years ago

    Here's a screen shot, don't know if its readable.It does say svchost.exe

    Sorry to omit that part. I just came home and it started doing it immediately. Very jumpy and slow loading. Maybe something is wrong with this computer again.

    I don't know if this says anything

    This shot is from now when I first logged on. You can see all the HP start-up junk from the wireless printer. I always shut those off if I'm not printing.

    I can't tell what is using all the resources. Doesn't look like anything is.

    Jane

    0
  • 14 years ago
    last modified: 10 years ago

    Check the box at the bottom that says show processes from all users.

    Also, sort by the CPU column so the processes chewing up CPU will be at the top.

    0
  • 14 years ago
    last modified: 10 years ago

    Okay, see if I did this right. It takes so long to deal with pictures because the computer is so slow.

    Took shot of 95% and 0% which is what it does. It jumps back and forth. Took these shots within a second of each other.

    Jane

    0
  • 14 years ago
    last modified: 10 years ago

    How many tabs are open in FIREFOX? 204,020K is a lot of memory!

    Post a hijackthis log when you get a min.

    See link

    Save HJTInstall.exe to your desktop.
    Doubleclick on the HJTInstall.exe icon on your desktop. Right click the Hijackthis Icon and Run as Adminstrator if you use Vista or Windows 7
    By default it will install to C:\Program Files\Trend Click on Install.
    It will create a HijackThis icon on the desktop.
    Once installed, it will launch Hijackthis.
    Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    Click on "Edit > Select All" then click on "Edit > Copy" and Paste the entire contents of the log into your next post.
    DO NOT use the AnalyzeThis button, its findings are dangerous if misinterpreted.
    DO NOT have Hijackthis fix anything yet. Most of what HJT lists will be harmless or even required by your Operating System.

    Click the link, when the box open choose Save file, save it to the desktop once there double click and follow above instructions.

    Here is a link that might be useful: Hijackthis

    0
  • 14 years ago
    last modified: 10 years ago

    Zep the last two shots were taken with only GW open on FF. The shot taken last night FF was not open. Nothing open yet it showed CPU at 100%. Doesn't seem to be a browser issue.

    I run all my scans regularly and nothing is ever found. I'll download hijack.

    Thanks,
    Jane

    0
  • 14 years ago
    last modified: 10 years ago

    Here it is
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:11:12 PM, on 4/7/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\NETGEAR\WNDA3100v2\WifiSvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\Alwil Software\Avast5\avastUI.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
    C:\Program Files\NETGEAR\WNDA3100v2\WNDA3100v2.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\WINDOWS\system32\notepad.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bing.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: HP Print Enhancer - "0347C33E-8762-4905-BF09-768834316C61> - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - "3CA2F312-6F6E-4B53-A66E-4E65E497C8C0> - (no file)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - "DBC80044-A445-435b-BC74-9C25C1C588A9> - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - "E7E6F031-17CE-4C07-BC86-EABFE594F69C> - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: HP Smart BHO Class - "FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856> - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [PxDotNetLoader] "C:\Program Files\Fidelity Investments\Fidelity Active Trader\System\ATPStartupAssistant.exe"
    O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Jane\Application Data\Dropbox\bin\Dropbox.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: NETGEAR WNDA3100v2 Smart Wizard.lnk = ?
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: Research - "92780B25-18CC-41C8-B9BE-3C9C571A8263> - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: Show or hide HP Smart Web Printing - "DDE87865-83C5-48c4-8357-2F5B1AA84522> - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - "e2e2dd38-d088-4134-82b7-f2ba38496583> - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - "e2e2dd38-d088-4134-82b7-f2ba38496583> - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - "FB5F1910-F110-11d2-BB9E-00C04F795683> - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - "FB5F1910-F110-11d2-BB9E-00C04F795683> - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: "6414512B-B978-451D-A0D8-FCFDF33E833C> (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1288669287289
    O16 - DPF: "E2883E8F-472F-4FB0-9522-AC9BF37916A7> (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: intu-help-qb1 - "9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3> - C:\Program Files\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
    O18 - Protocol: qbwc - "FC598A64-626C-4447-85B8-53150405FD57> - mscoree.dll (file missing)
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
    O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
    O23 - Service: QuickBooksDB18 - iAnywhere Solutions, Inc. - C:\PROGRA~1\Intuit\QUICKB~1\QBDBMgrN.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    O23 - Service: WSWNDA3100 - Unknown owner - C:\Program Files\NETGEAR\WNDA3100v2\WifiSvc.exe

    --
    End of file - 7507 bytes

    I notice a lot of Internet Explorer. I never use it. Only Firefox. I rarely use MS OFfice as it doesn't work right. I was surprised to see something about Excel. I have Messenger disabled in Services. This computer is wireless using a Netgear wireless adapter.

    Thanks,
    Jane

    0
  • 14 years ago
    last modified: 10 years ago

    Unfortunately, when you did the screenshot where CPU is at 100%, the scrollbar is at the bottom, showing us only the processes that DON'T take much CPU.

    Please let us see what is taking up CPU rather than showing us what is not taking up CPU.

    0
  • 14 years ago
    last modified: 10 years ago

    I don't see anything outstanding in the log except the usual few unnecessary start ups.. Hard problem to isolate especially if only happens like you said at nite.

    We can clean up the log a bit and shut down the unnecessary start ups (04) entries.

    Close all browser windows, only have Hijackthis open, do a system scan only. Place a check mark in the following entries in bold:

    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - "3CA2F312-6F6E-4B53-A66E-4E65E497C8C0> - (no file)

    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Jane\Application Data\Dropbox\bin\Dropbox.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

    Click fix checked.

    Close Hijackthis.

    Reboot the computer.

    It's all I can see. Let us know how it goes.

    0
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