My initial BIG issue was that my Brookhaven rep promised me a cabinet delivery time about 6 weeks out, then once I signed the contract and made my deposit, she told me that it was going to be about 12 weeks. (She was willing to let me out of my contract, but at that point I had already lined up the contractor, etc, it it was too late to order anything else). I was able to get some traction by contacting Brookhaven/Woodmode directly and got the delivery date down to about 10 weeks. I did try to go directly to the President of Brookhaven/Woodmode but, no surprise, ultimately he put me in touch with their customer service. I had numerous issues along the way with the rep and mostly I just dealt with them and swore that I would not give her another penny or any more business once this kitchen was done...and I stuck to that. She had some pulls in her showroom that were supposedly Woodmode pulls. I really wanted to use them on my cabinetry. When I contacted the Brookhaven/Woodmode customer service I told them I'd like to purchase them directly from them rather than going through my rep, they told me that was not possible. My options were to go through my rep or find another rep who was willing to work with me long distance to purchase the pulls. I gave up and found other pulls..... Good luck. I really do LOVE the cabinetry but would never work with my rep again.

Well, they never told me that policy! They said the final payment was due at delivery, which I made... but when I quickly discovered the problems and became concerned that they didn't seem too willing to respond favorably to correct things, I placed a "stop payment" on the check. Of course, that only worked because they told me too late that they expected a bank check (Saturday afternoon when delivery was on a Sunday), which is what they originally wanted. In any event, I certainly wouldn't have felt comfortable making any final payments before I had even seen any cabinets! I wouldn't have appreciated being contacted by the cabinetmaker, either! You're right -- you and I contracted with THEM to handle everything with the cabinetmaker. They should be able to make their cabinetmakers correct everything without involving you more than is necessary. And I also didn't appreciate the delays in delivery (the cabs ended up being about 3 weeks late), but I've come to believe that's not uncommon with custom cabinetry either. I'm sorry you had a difficult time. I still would love to see pictures of your kitchen... does it resemble the painted cabinets on their website? Those are so pretty! I do still believe their cabinets have a somewhat unique look which I am still happy I went with. It seems you feel the same. bloomin...

Thanks for the compliments! ejbrymom, the island base measures 66" x 31" and the deepest overhang is 14 inches at the corbel. One end has a paper towel cubby and cookbook storage. The side facing the sink wall has a double trash pullout, three drawers (top - large utensils, knives, measuring spoons, etc, middle - dish storage, bottom - tupperware storage), and a shallow spice cabinet (shallow because it backs onto the paper towel cubby). The entire end panel facing the fridge wall is also a shallow cabinet with a "push to open / push to close" magnetic latch on the door (perfect for storing canned pet food!). I believe these types of "invisible" shallow end cabinets in islands were discussed here a short while ago, as a means of making use of space - I must admit it really works for spices and canned goods. As for the fridge, we like it alot. It has worked like a charm and we do like the shallower CD layout (nothing gets lost in the back anymore!). I believe there is a good body of positive feedback on GW forums (both Kitchens and Appliances) for the KA 72" CD fridge. The capacity is good, though we do have a full fridge in the basement and a standup freezer in the mud room which helps during peak prep/leftover seasons (such as holidays). The beverage center also helps a bit, by keeping pop, beer, wine, juice packs, etc out of the main fridge. When I get a moment I'll take a few pics of some storage solutions that we used. If you'll indulge me I'd also like to post some likes/dislikes about the design and its function, which might help others who are in the decision making process of their own projects.

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