have you checked to see if the drivers are up to date?

@pudgeder, no and I don't even know how to do that.

If you google the issue there’s some standard reboot type suggestions on the Canon Community board. Also a contact, if those steps don’t work:

http://canon.us/ContactLI

I went to that site but didn't see any way to ask a question and none of them were close to my issue but will go back and look again.

Well, went back and when I try to start a conversation it sends me to an error page. I should've bought another HP.

Printer problems are the bane of my existence, I have a fairly newish HP with an error code that I cannot clear. Bought a Cannon out of frustration because I really need to be able to print my grandson's homework sometimes when he stays with me. I COULD not make the Cannon work and almost returned it to Costco. But my son has the same one, so I asked if he would try to figure it out and he was able to get it working. (obviously operator error on my part). It's worked ok since, but after a power outage I had to reboot it and add my wifi info again, but I was able to do it this time for some reason. Sorry I'm no help with your problem, but fully empathize with the frustration.

eta: I don't know if this applies to your model? https://oip.manual.canon/FAQ01-0221-zz-SSS_x1-enUV/contents/cmcont-trb_prt-stop.html#:~:text=Check%20the%20state%20of%20the%20%5BJob%5D%20(%20)%20indicator.&text=If%20you%20cannot%20perform%20any,ON%20again%20and%20retry%20printing.

clean your rollers lately?

Maybe go online to find the user manual for your model and look for a ”troubleshooting”” section.

https://oip.manual.canon/FAQ01-0221-zz-SSS_x1-enUV/contents/cmcont-trb_prt-stop.html

I truly hate printers. Mine is a laser HP and it's constantly telling me it's in an error state. Just now that familiar greeting showed up. Re-start, unplug, yada yada. Nothing.

Are you using wifi, or is it connected with a cable?

FWIW, I have a Canon MP270 all-in-one and it's been working fine for years. I thought I lost the ability to use the scanner when I updated to Mac OS13, but figured out how to do it using the system settings. Mine is wired in, not on wifi.

One thing that I did figure out awhile back was that there were 3 different Canon printers listed in my system and only one was correct, so when I selected the wrong one in the dialog box, nothing would print. I had to figure out which was the right one and remove the others from the system settings.

Carolb, it's plugged into my laptop with a cable.

I cleaned the rollers, still stops 1/4 way. I reset it, didn't help. Thanks for everyone's help.

Have you tried a different cable yet?

And if it's wifi capable, have you tried that too?

Carolb, I don't have a different cable. Everytime I get to the end of the fix listed by Canon, it says if that doesn't work then you need to have it worked on. I also have no idea if it's wifi capable.

If there's a time crunch on this, you could put the files on a thumb/flash drive or SD card and take it somewhere to be printed - or email them to a friend with a working printer...

Carolb, no hurry. I may go out and buy a printer tomorrow when I'm out.