Canon printer issues

2 years ago

For about two weeks now my printer hasn't been working right. It will start to print, pull the paper about 1/4 the way in and stop. I don't get an error message it just stops and the printing queue thing goes away on my laptop.

I've checked to see if anything is stuck in there but there isn't. I've turned it off and back on. I've unplugged it for several minutes. I'm ready to throw it in the trash.

Any ideas about what could be wrong with it? I'm trying to print out documents for my taxes.

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foodonastump

2 years ago

I didn’t try to start a question, I was just suggesting read existing responses. For example, I googled ”canon printer stops printing half way” and got a bunch of hits:

Perhaps adding your model number would help. Fortunately (or, environmentally, unfortunately) printers are so cheap as to be disposable these days. One night I was in a bind and couldn’t wait for an order of aftermarket ink, went to Staples and ended up buying the same exact printer as it was cheaper than buying cartridges. I felt bad about that.

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Comments (16)

pudgeder
2 years ago
have you checked to see if the drivers are up to date?
Kathsgrdn thanked pudgeder
Kathsgrdn
Original Author
2 years ago
@pudgeder, no and I don't even know how to do that.
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foodonastump
2 years ago
If you google the issue there’s some standard reboot type suggestions on the Canon Community board. Also a contact, if those steps don’t work:

http://canon.us/ContactLI
Kathsgrdn thanked foodonastump
Kathsgrdn
Original Author
2 years ago
last modified: 2 years ago
I went to that site but didn't see any way to ask a question and none of them were close to my issue but will go back and look again.

Well, went back and when I try to start a conversation it sends me to an error page. I should've bought another HP.
Olychick
2 years ago
last modified: 2 years ago
Printer problems are the bane of my existence, I have a fairly newish HP with an error code that I cannot clear. Bought a Cannon out of frustration because I really need to be able to print my grandson's homework sometimes when he stays with me. I COULD not make the Cannon work and almost returned it to Costco. But my son has the same one, so I asked if he would try to figure it out and he was able to get it working. (obviously operator error on my part). It's worked ok since, but after a power outage I had to reboot it and add my wifi info again, but I was able to do it this time for some reason. Sorry I'm no help with your problem, but fully empathize with the frustration.

eta: I don't know if this applies to your model? https://oip.manual.canon/FAQ01-0221-zz-SSS_x1-enUV/contents/cmcont-trb_prt-stop.html#:~:text=Check%20the%20state%20of%20the%20%5BJob%5D%20(%20)%20indicator.&text=If%20you%20cannot%20perform%20any,ON%20again%20and%20retry%20printing.
Kathsgrdn thanked Olychick
bragu_DSM 5
2 years ago
clean your rollers lately?
Kathsgrdn thanked bragu_DSM 5
socks
2 years ago
Maybe go online to find the user manual for your model and look for a ”troubleshooting”” section.
Kathsgrdn thanked socks
fiveholetarget
2 years ago
https://oip.manual.canon/FAQ01-0221-zz-SSS_x1-enUV/contents/cmcont-trb_prt-stop.html
Kathsgrdn thanked fiveholetarget
Jasdip
2 years ago
I truly hate printers. Mine is a laser HP and it's constantly telling me it's in an error state. Just now that familiar greeting showed up. Re-start, unplug, yada yada. Nothing.
Kathsgrdn thanked Jasdip
carolb_w_fl_coastal_9/10
2 years ago
last modified: 2 years ago
Are you using wifi, or is it connected with a cable?

FWIW, I have a Canon MP270 all-in-one and it's been working fine for years. I thought I lost the ability to use the scanner when I updated to Mac OS13, but figured out how to do it using the system settings. Mine is wired in, not on wifi.

One thing that I did figure out awhile back was that there were 3 different Canon printers listed in my system and only one was correct, so when I selected the wrong one in the dialog box, nothing would print. I had to figure out which was the right one and remove the others from the system settings.
Kathsgrdn thanked carolb_w_fl_coastal_9/10
Kathsgrdn
Original Author
2 years ago
Carolb, it's plugged into my laptop with a cable.

I cleaned the rollers, still stops 1/4 way. I reset it, didn't help. Thanks for everyone's help.
carolb_w_fl_coastal_9/10
2 years ago
last modified: 2 years ago
Have you tried a different cable yet?

And if it's wifi capable, have you tried that too?
Kathsgrdn thanked carolb_w_fl_coastal_9/10
Kathsgrdn
Original Author
2 years ago
Carolb, I don't have a different cable. Everytime I get to the end of the fix listed by Canon, it says if that doesn't work then you need to have it worked on. I also have no idea if it's wifi capable.
carolb_w_fl_coastal_9/10
2 years ago
If there's a time crunch on this, you could put the files on a thumb/flash drive or SD card and take it somewhere to be printed - or email them to a friend with a working printer...
Kathsgrdn thanked carolb_w_fl_coastal_9/10
Kathsgrdn
Original Author
2 years ago
Carolb, no hurry. I may go out and buy a printer tomorrow when I'm out.

Canon printer issues

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