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Contractor installed chipped carrera marble tile in my bathroom

Carito C
3 months ago

I had this beautiful marble tile installed in my bathroom renovation as part of a whole home renovation. The bathroom was a gut job with new framing, subfloor, the whole thing. Trying to understand how the tile was installed with cracks and chips?? When pulling together the punch list this was a major item, the PM sent me a video of it looking repaired just a couple of days later and it looked fanstastic, but once I was home to see it in person the tile was still uneven in some parts and it looked like they just filled the chips and cracks with white grout! I have one final payment and several other punch list items that need to be addressed. Do I withhold payment until they repair it? What should I do? Does the entire floor need to be redone? Or can they pop out the problem tiles and replace?

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