Sorry, I missed your response somehow. I bought through Ferguson but have been in contact with Thermasol directly. The support supervisor is openly ignoring me now. He will not respond to anything. The receptionist just says he'll call me back and he never does. I'm afraid that even if I accept the faulty valve and can't use the low setting on the body jets that this guy will ignore all my future warranty issues at this point. I've got to learn how to use Twitter and brush up on facebook I guess. Pretty bad when a major company has to be shamed into doing the right thing... like returning a phone call.

interesting. Both my plumbers source materials w/ ferguson. Ferguson will not let me a contractor buy anythng. My plumber must process the order. How did you bypass that? In fact here at all the fergussons in my area i cant even shop there w/o an appointment tied to my plumber!

Since you hired a plumber and pulled permits YES? what did the inspector say about the rough in. and where is your plumber now.

curious what the perm rating is on the vaporproofing and who installed that? lots to consider.

Thermasol is indeed a great company im schocked !

That's interesting. They have Ferguson showrooms here. You just go in and buy what you need. They are pretty busy so appointment is recommended. I have permits and it's licensed plumber installed. The inspection was approved. I bought the equipment, it was shipped to me and I handed it over to the plumber.

So, I went into Ferguson Santa Monica yesterday. Roni, my salesperson got right on it emailing and calling the Thermasol rep as I sat there. Thermasol sent him to voicemail as well however. The support supervisor at Thermasol, Robert Lewis called me later in the day (with no excuse for not returning any phone calls or emails since November 15th) telling me that my old valve has been sent to engineering. He was supposed to call this morning, about 4 hours ago. He did not.

I just got off the phone with thermasol and the supervisor Robert asked me questions through the receptionist... I guess they were typing back and forth to each other. He wanted to know my PSI so they can test the valve at my exact water pressure... a pretty standard 54.8psi. We'll see what comes of it.

there ya go. your plumber has the ferguson relation and likely paved the way for you to make purchases and getting it taken care of better NOW thru ferguson.

You shoulve let them purchase it and take on ALL the liability and repair wrtty concerns. Youve likely not saved much $ in lieu of the headaches.

No need for a plumber to buy from ferguson here but I'm glad I did. Thermasol is one of their preferred vendors and I was steered to the set up I bought by the sales guy at Ferguson. They seem to willing to do what it takes to resolve the issue.

Thermasol called and asked questions today of how it is installed as if they hadn't already sent a professional installer out to see in person how it was installed.

So the latest update is Thermasol is saying the expert installer they sent to is mistaken in his assessment of things, that there is no calibration problem on the digital valve. They tested the one I sent back.

Having said that... they offered to pay to remove and install a 3rd valve anyway but said that I should not expect a change in water pressure on low.... because nothing is wrong with the previous valve. Seems impossible, since it is literally only the LOW setting that is not working on the body spray.

I don't know if that is a sneaky way to not admit the first two were faulty but give me a new one anyway?? He did hint I could ask ferguson for a full refund on the valve and they would consider it ($2,600). Obviously there would be no further warranty but I could buy another in the future, paying for the swap myself.... hundreds.

What do you think is up here? What would you do?

Youre not gonna like this but.....Next time?

I would hire A competent CREW to both purchase the unit build the shower sub out the plumbing pull the permits and 100% wrrty the job. That is how I build steamers with my electrician my plumber my vaporproofing my tiling and my wrrty. I do have a relationship with Amerec and get things corrected without fail. I am still shocked fergusson sold to you but im no longer in Cali and can only speak for here. in Mpls. to the chain of command.

Was the savings worth the drama and headache your dealing with? i cant answer that. I do hope you find resolve.

Thanks. I wasn't try to save anything. In my world I buy things and have them installed it's as simple as that, but I get your point, pay more and let it be someone's else's problem.

I also have a $10,000+ ThermaSol PRO-1000 and it had never worked. almost a year and they cant fix it. ive offered to fly and pay a inhouse tech tocome solve the issuse and they refuse.

I do not recommend Thermasol! We didn’t use our steam unit often but always had problems and then it stopped working. Thermasol customer service is incompetent and tell you what the problem is and send out a replacement part at your expense and when that doesn’t fix the problem, they say it’s something else and send another part at your expense and over and over. I regret buying this brand and would never recommend Thermasol.