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veronika_sipeeva

Hair, debriefs after hardwood floors refinishing

Veronika S
2 years ago

Hi all! We just had a contracting company replace the carpet to a wooden floors everywhere in the 3 bedroom house, sand and finish all the red oak floors with a neutral Bona coat (3 color coats and one final satin coat). After the finishing job was done we found debris and hair under the finish, and some dents on the floors. Over 150 of these issues. The contractor came and told us he could fix that and it would not be noticeable. But once he finished the job, the floors look even worse in these areas. It looks like he scratched these spots to the wood and applied some sort of paste on top. These spots are very noticeable in the light. The full job was 70K, which was expensive and is paid 60% by us. In the beginning of the project we told them that we care about quality. Additionally, the sanding team needed to move the fridge. We asked if we need to empty it, and they said that it would be fine. As we got home after being our for a week (as we were asked to leave the house and remove all the belongings) we noticed the bad smell. It turned out that the compressor board stoped working and the fridge was not cooling the food for all that time. Everything went moldy and rotten and they never told us. We are so frustrated with this company work. The project is not completed yet - as they still need to install the staircase and put the new baseboards. Looking for some advice! Can these floors be refinished / saved? These spots are sore to the eye ((

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