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debjgaston

Creaking in newly installed engineered hardwood flooring

debjgaston
2 years ago

We had engineered hardwood flooring installed four months ago. It was installed as a floating floor over concrete rather than glue-down. The creaking is driving us crazy. According to the installation manual from the manufacturer, it gives two options: glue down or nail down. Our installer used neither. We had a manager come to inspect after our initial complaint. His response was creaking is normal for this type of flooring. Since the problem has gotten worse (or either our nerves have gotten worse), we made another complaint and are scheduled for another visit from a quality control manager. According to my research, floating floors are much easier to install, particularly if you're not using a professional. It seems the installers treated this engineered hardwood as if it was laminate. Is there anything I need to say to the quality control manager when he/she shows up?

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