Remember the gifts I ordered on Dec. 1 that didn't arrive?

3 years ago

Some of you may have seen my posts about a Boscov's order I placed on December 1 for two Christmas gifts for my daughter. Boscov's shipped the package promptly, but it got stuck in USPS log-jams in Delaware, New Jersey, and Pennsylvania (where I live), and didn't arrive here until yesterday.

I was excited to see it in my mailbox, and eager to open it. However, it did not contain my daughter's presents. Instead, Boscov's sent me two items I didn't order. I can see the humor in the situation now (more or less), but I sure couldn't at that moment! It was upsetting.

It wasn't Boscov's fault that my order took 56 days to arrive, but it was definitely their fault that I received the wrong items. I tried calling, and got a recording suggesting I try emailing. So I emailed, and got an automated response suggesting that I call. Of course the items I ordered originally are no longer on their website. They have ones that I don't like quite as well, but I would order them at this point--providing the store doesn't charge me shipping!

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Comments (10)

ravencajun Zone 8b TX
3 years ago
I think at this point I would try another company.
ci_lantro
3 years ago
Oh boy, I am glad that I didn't order the things from Boscov's that I was thinking about when you first mentioned ordering some things from them.

I had never heard of them before your mention. Shipping the wrong stuff--that's bad. Postal delay not their fault but goofing up your order IS.
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lily316
3 years ago
I have a large Bocov's two minutes from my house but don't know about their online service. I never go there, hate large department store shopping. But my son in law's mother finally got my Xmas card mailed on Dec 9th so that's something...lol
Fun2BHere
3 years ago
What a bad outcome. I guess I'll cross Boscov's off my online store list. Sorry that you had such a bad experience.
Alisande thanked Fun2BHere
Alisande
Original Author
3 years ago
Honestly, I wouldn't be too quick to give up on Boscov's. I ordered a lot of other stuff from them before Christmas--gifts for family members and myself--and I was pleased with everything. I usually order winter outerwear for my grandsons every year. Boscov's has some good sales.

In this case though, I think Raven may be right and I should return the unwanted items and start over somewhere else.
kathyg_in_mi
3 years ago
Grrrr! Incompetence!
Judy Good
3 years ago
I always pay with paypal and they have given me refunds. One time I received the item after 3 months, but was refunded by Paypal a couple of weeks prior. I kept the product also.
Elizabeth
3 years ago
last modified: 3 years ago
A conversation here about thermometers got me to go look at mine. I hadn't used it in years. It did not work right as the temp never got higher than 97°. So I ordered a new touchless thermometer from Amazon on November 27th. By mid December I gave up on the order and my credit card was issued a refund. You guessed it. It arrived yesterday. I had already purchased another one elsewhere. So, I guess I will give this one away.
maire_cate
3 years ago
It is annoying when things like that happen, especially since it was intended to be a gift. The jeans I ordered from Lands End on Dec. 14 haven't arrived. For some reason Lands End chose to ship them via Amazon- the tracking shows that they left an Amazon transit facility about an hour from my home on Dec. 19 - and then nothing....... They refunded my money without question but I'd rather have the jeans.

We have a very nice Boscov's nearby and I like shopping there. When my kids were growing up I bought a lot of their clothes there.
Alisande
Original Author
3 years ago
Maire_Cate, I bet you'll get the jeans eventually--unless they are automatically sent back to the sender following a refund. I, too, used to shop in Boscov's years ago. Back in the day when I actually got dressed up occasionally, I used to say Boscov's had a wonderful dress buyer.

Remember the gifts I ordered on Dec. 1 that didn't arrive?

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ravencajun Zone 8b TX

ci_lantro

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Remember the gifts I ordered on Dec. 1 that didn't arrive?

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