Zep - I have 3 devices in my network list: 1) 1394 net adapter 2)intel 82566mm gigabit network connection (this one I was able to get an updated driver - but on my network connections, it still shows as local area connection - "network cable unplugged,fire..." and I'm not able to click that and get the rest of the sentence. if I click it it just gives me the name of the adapter. 3) intel wireless wifi link 4965AGN The first and third ones say they are connected and firewalled. I believe that this last wireless 4965AGN is the one that has problems and gets repaired. I could be wrong about that. The LAN one I think has always been unconnected/unplugged. I don't know what that's for or if I need it. Is that my wired internet connection? Thanks. Lynn. PS - if I go through network devices and select update drivers, it only offered updated drivers for the intel 82566mm gigabit network connection. Is there any point in googling for updated driver if this route indicate no new drives exist?

One possibility is that it's trying to connect to another wireless router in the area. This can be especially problematic if you and your neighbor both kept the default router names but used different security settings. Depending on where the routers are and where the laptop is, the neighbor's router may be giving a stronger signal. check your router's logs if you can. That may give you a clue about whether you're trying to connect to it instead of a different router. Many routers have a web interface for management (and please make sure you've changed it from the factory default password). Open your network connections, right click the wireless connection and select properties. Select the Wireless Networks tab and look at the preferred networks area. Make sure your router is the only one showing. If you have others showing, select them and choose remove.

How do you connect to the internet? Cable, What is the name of your Router make & model. What operating system are you using. Is this a wireless setup?

My hubby is not the geek, I am. He set it up, and it's never worked. After 8 months of not having the full functionality of the 4 in 1, I thought I'd try. The software is installed for the printer. On the Network page in Win8, it shows my laptop, the cpu, but not the printer. If I right clik on the printer( on the Printer page) it shows it's offline and not connected. The printer says it is not connected to the web. It seems to be stuck on "FAX". Due to bad lighting and the cpu and printer being in a cabinet, I can't see where to unplug the printer from cpu. The directions for the printer installation are not straightforward, they change pages. After the page change, I do not get the display that the instructions show I should have on the printer. I was under the impression that the usb cable was not needed with a wi-fi connection. I do not get a wi-fi connection with the usb or without it. When it's light out, and I can see the black cable in a black cabinet bottom, I'll unplug the usb and uninstall the whole thing and start over. Which is what I should have done to start with. Thanks for your help. So nice of you to take time to try to help. Will post back when I'm successful. And I will be, I'm determined.