Do you need a scan-quality image of it? If yes, have her take it to a Fed Ex office (formerly Kinko's in many places), UPS, Office Max, etc and have it scanned. Unless a large document, it won't be expensive If high quality isn't needed, she can take a photo of it with her smartphone and send you that.

Or, how about your local library? It may offer that capability too.

We've used the photo route, I was just trying to help her get a better quality image. I hope I can figure this out when I go back next week. There is a Staples about an hour's drive away, but I'd rather do this myself, especially since I have the hardware to do it. It works fine with my PC.

Okay, a completely different approach that I should have thought of before....

Have you ever used the free software Team Viewer? It allows remote access to a PC and works as if the person in the remote location were sitting in front of the PC in another location being operated.

Think of the old Client/Server model. The server portion of Team Viewer is installed on the PC to be manipulated remotely - call it the Mac. Client software is installed on the PC where the user is seated - call it the Windows machine. When the server software is first installed, there's a code presented. When the client software starts up on the Win PC, by entering the Mac's pass code, a connection is made from the Win PC to the Mac over the network or over the internet and the person at the Win PC can use the Mac as if they were in the same room. End the session and the connection is broken.

It may be hard under the circumstances (you're not where the Mac is) to get this set up the first time if you think you need to be there but it's certainly possible. Get it set up next time you're home so that if another time when you're gone, should other issues befall the Mac or the Mac user, you could connect and try to fix them from wherever you are.

Thanks, Elmer, that sounds like a good idea. I have used that type of service with our tech center to solve problems on my computer but I never thought about it to use for my wife's Mac. I'm going there next week, so I'll bring my PC and investigate installing Team Viewer. However, I really want her to try to figure this out!

I've only used it PC to PC but the website says cross platform works fine, I'd checked first before making the suggestion earlier. I'm sure it does. A great tool, works very well and consistently so.

Give it a try when you have both PCs side by side and see what you think.