More pictures, grout cracked after shower door installed,

Oh boy. Those photos make me question the waterproofing. Have any in progress pictures?

The corners should be caulked, not grouted. Any change of plane should have caulk, grout will crack in those locations.

These pictures are the final result. I don’t know why that comment posted like that. We are so mad. We don’t know what to do

Do you have photos of the work in progress?

Ummmm...those are some large grout lines... did they use any sort of spacers? And what is happening in the corners of the shower niche? I Do hope the tile pros see this to help you . I would not be happy with this...so sorry

That looks terrible. I can totally understand why you are upset. Do you have any in-progress photographs? The pros on here can look at them and see if the waterproofing was done properly.

This is such sloppy, amateurish work that I doubt anything was done correctly. Unfortunately, if you've already paid the contractor, there's probably nothing you can do.

Absolutely unacceptable. You are not being picky. These guys have no clue. This is a complete tear out.

My husband and I are DIY'ers as much as we can. The FIRST two jobs we did as DIYers was tiling. I assure you that this work is not even a beginners work. The whole tile job is a mess, and Schluter IS horrifying.

If you have indeed already paid your contractor in full, I'm sure there is always recourse of having him correct the situation. Granted he may have your money, but you can always gingerly let him know that you are more than willing to share your experience (pictures including) with other potential customers.

SO incredibly sorry about this.

I do DIY tiling frequently. This is worse than my first countertop tile job! This person should not be in the tile setting business. Frankly when my daughter was 4 and helped me, she did a better job.

The tile should have been set so the bottom niche is centered too. It is a very poor tile job. There is grout, many places that should have been caulk. The groutlines are not even and are a bit too large. Do you have pictures of the waterproofing under the tile. That is a huge concern, because if that all gets mold underneath it, the cost will be more than having it done over and done right.

OP:

The reason that I am asking if you have in-progress pictures is you need to know if the waterproofing was done correctly. I've never sued anyone, but if they didn't install according to industry standards and manufacturer's instruction, you might be able to sue and get your money back.

https://www.gardenweb.com/discussions/5725013/what-to-do-when-a-project-goes-completely-south

I just do not understand why people put in 2 piddly little niches (doubling the tile layout problems) instead of one larger one with a shelf or two! Look at those stupid little slivers of tile beside the niches. Amateur.

Oh, and all the rest of the issues.

OP, it's a huge red flag that the GC is saying he is too busy to come inspect the job. Can you cancel the check?

I appreciate all of your comments so much! Seriously because I though I was being too critical.
To answer some questions, we did have flood test done twice. Schluter rep came out between two flood tests, before tile was placed and verified our concerns and the tile guy fixed it. I haven’t had a chance to see if I have progress pics before tile grouted.

He came back yesterday and made it acceptable looking. My husband is sick of dealing with it at this point and just wants something that doesn’t leak and we can start using our shower again.

I’ll post pictures of final results in a while

Unfortunately there is no way to make this “acceptable looking” without a rip out and redo. I’m sure this one will be peaking soon. I wouldn’t let this go OP, especially after spending $20k. But that’s just me...

*leaking soon, not peaking.

I can totally understand being sick and tired and just wanting to use your shower. Do dig up any in-progress photos you have and create contemporaneous memos (and email them to GC so they are time-stamped).

OP - I think we can all emphasize with you and your husband being tired of having to deal with the remodel and wanting the job to be completed. Just a reminder though, it's much better to deal with all the issues before the contractor leaves, as opposed to a year down the line when you may find out that you have potential leaking/mold and having to rip everything out and redo! Just a thought...

I would also like to know is it customary to leave grout on paint? Or plug up shower drain with paper towel?

Or let your neighbor in your house without your permission to see the progress?

nope, nope, nope.

These are pictures from first attempt putting up Schluter. Husband started inspecting places and compared to what he saw on Schluter website so he called GC to have rep make sure it was done correctly, which it wasn’t. Tile guy fixed it. Afterward and did pass two 24 hour flood tests.

These are post Schluter rep

This is today. Our final shower result after he has “cleaned” grout lines, he is done. I have had to tell him every day this week to make it cleaner. I really don’t think he is capable. I don’t understand why there is still grout on our ceiling, on our walls, on our tiles.

Seriously Ann, this is horrible. I fully understand wanting just finish the job and get these people out of your house. If you leave it as is, every single time you get in this shower you will be confronted with it all over again. You should no have to settle for this with the money you have spent. I agree with you, he is not capable of doing the job well.

I may have missed it, but did you pay in full?? If not, I would send them on their way and hire someone else who is skilled in shower/tile work.

Ugh, I would be furious if I spent $20K and this was the result. I'm so sorry this happened, OP. I would NOT be able to live with this.

Do NOT settle. Now is the time to speak up, and ask for at least partial money back, so you can have it retiled by someone else. (This guy is clearly not capable and has far different standards for what is acceptable work.)

We paid with visa before we were able to inspect grout job :(

Did the charge go through yet and/or did you pay visa yet? If there is a dispute, you can contact them if you haven’t paid your visa bill yet.

This is terrible. I'm so sorry this happened to you.

Honestly, you shouldn't have paid them when you saw the tile work, even before grout. The grout work is not the only problem. Spacing is wrong. Tiles weren't planned out to be centered.

You are probably already telling yourself this now, but you should have fired the tiler the moment there were issues with them not understanding how to use the Schluter and none of this would have happened.

And GC doesn't have "time" to come out and look at this travesty and correct this? Tell him to make time or his A rating on BBB can go bye-bye.

Is the edge on every cut piece of tile chippy?

Tell the contractor you're unsatisfied with the end result and you want a rebate due to the sloppy work. If he doesn't give you a rebate say you will ask the credit card company to do a charge back.

Live with it for awhile. Then find a professional tilesetter to redo it.

I feel your pain because I had to go through this exact issue when I was redoing a bathroom.

Definately get Visa to reverse the charge. That is the normal process when you file a dispute. Then I'll bet the GC finds time to come meet with you.

Wow, Ann...there are no words.... As someone who is getting ready to have the master shower redone by a 'professional', I can tell you that those are some scary pictures. I am a firm believer in filing a negative report with the BBB if the GC doesn't do what it takes to remedy this situation. I have seen that get results when nothing else would. Good luck. Your concerns are totally valid.

Anne, it doesn't matter if you've paid via visa, or paid your visa bill in full. You can contact your credit card company and dispute this.

We sent an email requesting he come look at results. Aside from
a total do-over, what is a reasonable refund request?

We think he needs to re grout the shower door frame. He layered new grout onto week old grout and it’s very uneven. Of course, he will not be allowed to use the same tile person.

Thank you everyone so much for your input.
Has anyone had success in credit card disputes?

You can't apply grout over older grout for many reasons. All grout needs to be removed and re-done (major work). Further, at change of planes, as we indicated earlier, caulk should be used, not grout (includes the shower door frame). Unacceptable job.

Get your complaint ready to file with the BBB. If he had the capability to fix it properly, why didn't he do it correctly the first time?

I'm so sorry you're dealing with such a headache.

Has anyone had success in credit card disputes?

Absolutely. Multiple times. Do it now. Tonight. Call the 1-800 number on the back of your credit card.

YES.

Yes! You'd be surprised how quickly things will get resolved once your credit card company gets involved!

Note to add: I personally would NOT let the same contractor redo the job (even if he brings in a different tile guy).

That is a 100% redo with a contractor of skill.

While I would also not want the same contractor ( or his sub ) redoing this, there may be a legality in that you have to give him the attempt at a satisfactory repair.

Unfortunately with a tile job in a shower, that can be very difficult to avoid redoing the whole thing. I am not sure if you can have them remove all the grout and redo it with a lighter hand... Ugh

This is the stuff that makes feel bad for customers....

OP, did you start the dispute with your credit card company?