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wrinkles in leather sofa

5 years ago

My boyfriend and I bought this couch in early December from Roche Bobois. It costs a pretty penny so weren't expecting it to wrinkle this bad. Is this normal?

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gimmedesign

4 years ago

Hi Melissa, thanks so much for your response. I'm sorry to hear that they wouldn't address this. I'm really shocked, since Roche Bobois is such an established company. It goes to show, you really can't assume. I just don't understand how they can sell a sofa that wrinkles so easily and not back it up. Thanks again for letting us know. You did a good deed by sharing your experience. I have no idea how to fix the wrinkles, but I read somewhere a little bit of heat can help? But then again, of course you also want to avoid damaging it...

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Comments (9)

Yayagal
5 years ago
I would contact the dealer and attach the picture, tell you are not satisfied.
gimmedesign
4 years ago
Is this the Scenario sofa? We are looking to buy the same one if it is. Would you let me know if Roche Bobois resolved this for you and also what grade of leather this was. I would really appreciate it.

Thanks.
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Huntingflower
4 years ago
I am no expert by any stretch of the imagination... but I would think that leather, being skin, would stretch like that regardless of how much you pay for it. It's not overly saggy looking. It actually looks quite normal to me. But if you are concerned with it then contact the company and ask.
gimmedesign
4 years ago
Thanks for your response huntingtonflower. We had a B&B leather Italian Tufty 15 sofa for a year and it definitely didn't look as wrinkly as Melissa's sofa. I think it can really vary. We were really ready to pull the trigger on getting the Scenario, but now I'm not sure.
gimmedesign
4 years ago
Melissa, I know you posted this a long time ago, but if you have a chance would you mind letting me know what happened? It would really be a great help to get your insight. I would so appreciate it.

Thanks again!
Melissa John
Original Author
4 years ago
Hi, just seeing these messages. It is the scenario They did not solve this issue, as they said it's normal. It now looks worse, my bf doesn't even want to sit on the couch lol. I'll send pix of what it now looks like. Our entire living room is from them, it looks great but we did run into a few issues with the items upon delivery.
Melissa John
Original Author
4 years ago
Updated Scenario. We constantly smooth it out.
Olychick
4 years ago
last modified: 4 years ago
Wow, I'd go back to them and tell them that you tried to resolve this earlier and it's continuing to get worse - that is really not the way it should look. Put some pressure on them to remedy it before you post pics on social media (besides here).

If the leather in all of our shoes stretched like that, they'd never be wearable after a month.

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