Hi all - I first want to say I am a new member (login wise anyway), but have been reading your wonderful posts and getting ideas for my own new kitchen for over a year now. My install started yesterday (finally!) and I wanted to say Thank You so much for all the ideas/ inspiration/ advice! You are all fabulous! anncamp - This is a very sensitive topic for me since I was (and still somewhat am) in a very similar situation as you - and it was also with an Authorized dealer of Shiloh cabinets! My (main but not only) issue was that I requested 13" depth upper cabinets and the KD ordered 12" depth. They are the light painted inset cabs with cafe brushing/glaze, so matching the remake cabs to the other (correct) cabs has been next to impossible. After 2 tries (over "many" months of time), Shiloh almost got it right. I am taking my chances and putting them up, with the promise that Shiloh will send someone here to better match any that look to be a problem (after reading a post above though, i'm not sure I want to attempt this.) After almost a year of living with a torn up kitchen and having kitchen cabinets sitting in several rooms of my home while I battled with my KD (who also owns the Company and at this point I feel is nothing but a weasley (sp?) con man) and the Shiloh rep, I have some advice that I think might help. #1 - Do Not Settle or allow yourself to be bullied / manipulated into settling for something you did not order. Please remember - cabinets are a LOT of money and you work hard for your money, and you have to live with the final result for many years to come. It is not your responsibility to pay for someone else's mistakes, it's theirs! Hopefully you have a contract to back you up in case things get worse. (My KD tried so many games to get me to settle - blowing up, playing the poor me, then talking nicely and trying to convince me (and others) that I was just nervous, threatening me ... just thinking about all of the crap I endured is making me mad all over again %-) #2 - If you have not yet paid in full, DON'T yet. #3 - Do Not install those cabinets until you are absolutely sure you want them, or unless you get it in writing (with signatures) that if you don't like them after install that they can be returned for the ones you actually ordered or you will receive a full refund. Whether it's true or not I don't know, but I was told that if you install them they can claim that as acceptance, or play the game that they are used now. (My KD and rep tried to get me to install part of the order while I waited for the remake of the other cabs and I said "Absolutely NOT". I got the sense that they knew I was no dummy and meant business.) #4 - Document all communications in writing, especially if you agree to any changes - make sure these are documented "precisely" with signatures. You will need this if it ever has to go to court. Good luck ann, and please keep us posted an how things work out for you. Hopefully it will work out better (and quicker) than my situation. - littleitaly

Offering honest feedback to "HU-242728640". "Doors do not line up with drawers. Every door had to be adjusted." >> Not uncommon with many mfg's. Transportation will cause doors/drawers to need adjustment. An installer "to do". "Trim pieces were missing and our retailer told us trim only comes with "kitchen" cabinets, but not with "bathroom" cabinets." >> Even with kitchens (pick ANY brand), you don't get trim. It's a line item. The dealer selling you the cabinetry specifies, budgets, and orders any and all trim. "Three others that were also made incorrectly were not replaced." >> Sounds like the dealer didn't order something correctly OR didn't (doesn't) know the product they sell, whereby "over selling it". "We are adding felt stickers to many areas where one door bumps into another or into the wall. Drawers on one side cannot open without hitting drawer handles on opposite walls." >> 100% a designer error. I sold Shiloh years ago. They'll NOT proof your order. Order a cabinet too big... that's on the dealer. Even if the (submitted) plan says 30" wide, they'll make a 36" IF you order 36". "Poorly designed, poor construction, real wood, but so is balsa wood. These cabinets will not last a lifetime and will not hold all of our kitchen items. Several shelves are unusable because of false drawer fronts added where doors should have been." >> Again, I was a Shiloh dealer... and yes... they have their issues. But I cannot throw them under the bus for issues that could've been, should've been, addressed by the dealer/designer. Most of your complaints should be directed to them. Often the problem begins with the designer/dealer/retailer. They fail to educate the homeowner/buyer as to what they're actually getting. If you're told Shiloh is high-end custom... it's not, they're lying. If there are design flaws, that's the designers fault . If the cabinet is flawed, that's on Shiloh. I used to show homeowners the difference between (then) Shiloh and true custom. There is a contrast in quality and (should be) price. All the best in remedying your issues. Jerry

I had originally come across this and other threads when trying to decide between Showplace and Shiloh. Based on what I read, they appeared to be about the same in terms of quality, function and features with Showplace potentially being slightly ahead. When comparing contractors and kitchen designers, we ended up selecting the one who sold Showplace. Overall, I feel like it was a mistake. We have several drawers that have not "self adjusted" as we were told they would. The drawers end up sticking when pushing them in so you end up having to push them again to actually have them sit flush with the rest of the cabinet. Some parts of the cabinets arrived a bit damaged as if they were dropped and Showplace has so far said that they do not think they are damaged enough to warrant replacing. These cabinets are still functional but the seems are a bit crooked, most likely from being dropped or simply being handled without care. Finally, one item that didn't seem to be mentioned anywhere is that Shiloh seems to include baseboard molding and molding for the bottom of the wall cabinets which creates a much more finished look. A family member of mine installed Shiloh cabinets. Theirs seem to align better than ours do, feel like higher quality cabinets and overall, look more finished due to the molding. From my own experience, Showplace and Shiloh are not on par with each other and Showplace is an inferior brand.

I live in Ohio and just purchased an Amish made dining set. Great quality. I looked at Costco and our local large furniture stores. Quality was just not there. Also looked at comparably priced Canadel dining sets. Looked nice but reviews pushed me away. What I learned is that most of the Costco Asian made furniture, as well as large furniture stores, are made with rubber wood. Malaysian oak is rubber wood. It is significantly inferior and explains why so many Costco reviewers complain about loose screws. Screws pull out of this inferior wood. Also, reading about rubberwood furniture explains why so many people complain about strong smells from their furniture. Rubberwood is loaded with insects and must be heavily fumigated. It takes several years for the gases to be released. Rubberwood has a great marketing campaign, and misleading blogs to enhance the image. Hope this is useful to someone.