Don't know if this is "floof" or not......gender roles
8 years ago
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Horrible Service at North County GMC Escondido
Comments (1)"Needless to say, I'm going somewhere else to get the repairs done. How many technicians do you think would call the wife of the person dropping off a vehicle and have her authorize repairs for her husband's vehicle?" I have a question, when the advisor called your husband, why didn't he simply tell him to call you instead? Why didn't he immediately call you and tell you that they had just called him? There is a certain level of responsibility for this problem that lies right there. I just realized a second question. According to California Law, what repairs are they permitted to do, and you responsible to pay for without your signature in advance? BTW, are you going to post this everywhere on the net? :) In our "system" we have room for six phone numbers, and we can specify primary and secondary calling numbers. If I could not get hold of the primary person for any reason, I'll call the secondary in a heartbeat. Typically in our shop it is my wife's responsibility to be the service advisor. There are many times though where the technical aspects of a repair exceed her ability to explain them and when that happens I have to stop being the technician, and put on the owner/service adviser's hat.That does not occur in a dealership, the service advisor is your contact, not the technician. I can't tell you how many times people force us to pay phone tag when it comes to getting hold of them, and worse yet we call one family member, only to have a second or third call back and want to have the whole scenario explained again. The funny part is, if you can consider this funny is when they do this it is simply for curiosities sake, not because they don't trust what we are telling them. Every one of those phone calls eats at the shops (my) productivity per hour. To solve that issue in some cases we even use e-mail when appropriate. OK, that was the PC side of this. Now for the rest of the story. There are several stereotypes at play here, for one calling the husband whether you like it or not is not uncommon because of the first stereotype where he is expected to know more about the car than you would. Of course the truth is, that isn't the case if your the primary driver, you would know things about the car that he would not. Gender really doesn't play a role anymore when it comes to mechanical knowledge, cars are such complex machines the only people who truly know them are the men and women who actually work on them. Which brings us to the second stereotype, you in all likelihood never talked to the technician that actually worked on the car, you talked to the service advisor who is supposed to relay information between you and the technician. Anyone attempting to pull a technicians concentration, and especially his/her time from the a vehicle is directly risking causing a mistake to occur on the car that the technician is presently working on, and your also stealing the techs time because he/she is likely paid flat rate which does not allow room for any interruptions. (More on that another time) Your flying off the handle and posting this everywhere suggests that you might not be easy to deal with all of the time. Or said another way, your husband might be easier to deal with than you are. If this is genuinely the case then its human nature to call him first and has absolutely nothing to do with who knows what about a car. There are people who have aggressive tones that my wife simply cannot deal with. That being the case I am often forced to have to make those contacts. There are others who's attitudes come across as if they are superior to us (me) and love to shove our faces in the dirt because "If we (I) were smarter I wouldn't be fixing cars for a living". They get shown the door and are not welcome back, ever. Which leads us to this important issue. "Horrible Service At...." If they are smart, the last thing they should ever do now is allow you back into the building. You started off saying you won't go back, they should be satisfied with that arrangement. The problem is consumers have been trained by businesses to act out as you have here, in effect rewarding people in the past for doing what you are here. They would start giving the business away to you in an attempt to make you happy. Experience has shown that was a fruitless effort in the majority of cases. Once the relationship is broken, its best to walk away and take care of the rest of the customers. Now imagine something happens to your truck where they are the only ones within miles that could truly handle it, and you are simply not welcome back. That is something that is happening quite often and its called firing the customer. I can think of one fellow on my list who has tried three times to come back to my shop instead of having to drive forty miles one way to a dealership to have his car worked on. It never occurred to him that the technology on his car required a greater investment than the average shop would make and his choices ultimately came down to me or the dealer on those three occasions and I'm no longer a choice for him by my own preference. As an independent technician, if I read this and you then showed up at my door, I'd be hesitant to take you in as a customer. I'm very good at fixing cars, but not so good with certain types of people. "One has to know his limitations"...See MoreFloof! Name that dog!
Comments (99)I'm a fan on English Bulldogs (not your breed, I know), who always seem to need a dignified name. Try some of these on for size. Watson Walter Winston Truman Howard Dwight...See MoreFloof: What are you watching?
Comments (96)New floof to have running in the background: With Love, Meghan. I watched the first episode, it was a nice antidote to what I had watched immediately before. It is calm, measured, staged, kind, and fresh-looking. Some things I found hard to fathom, like making candles and baking and decorating cakes while dressed in white with poofy sleeves and dangly bracelets, but it’s all part of the look of the show. I think my mom would have enjoyed watching it (over Property Brothers, where she was greatly disturbed by ”demolition day”). Unlike some shows, I never got the impression that this show was suggesting that I, too, could do these things and why aren’t I? It was just sweet. okay, bland, kind of like fresh whipped cream without sugar. At least the first episode was....See MoreAnyone watching Jeopardy now?
Comments (62)The end of the story- I don't think anyone ever doubted the awkward young man's ability in trivia contests as is the Jeopardy program. He demonstrated in his answers over the several episodes he won both the depth of his knowledge and also, at times, the limits of it. He won enough times to qualify for some kind of championship to be held in the future involving other multiday winners. He very much deserves to have done so, there's no fluke in that. He lost by having the wrong answer to a Final Jeopardy question in a category something like 20th Century fiction that I suspect most people who read currently released books of various kinds would be familiar with. The "answer" was something like this (wording inexact): "When he started as a writer, his wife said that if it didn't work out, his above average height (many inches over 6 feet) would allow him to work as a reacher in a grocery store". Pretty easy for most, a nod to the Reacher novel series written by Lee Child. The end of the show highlighted another aspect of the guy's demeanor that was unlike others on the show. Most winners, and especially defeated champions at the end of their final match, give a nod, a wave, or even shake hands/hug with the other contestants. I didn't watch all the shows but I didn't see him do that even once. The same deadpan expression, staring straight ahead....See More- 8 years agolast modified: 8 years ago
- 8 years ago
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