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srb2398061

SO frustrated...

8 years ago

When I got my new 2018 Audi Q5 in August, my salesman came with me to my house to program my HomeLink garage door opener. I had turned in my leased 2014 Audi Q5 - it worked perfectly - both the HomeLink inside the car, and a wireless keypad on the outside. He got the HomeLink working in the new car, but now the wireless keypad no longer worked. He didn't have time to mess with it so I've just been "making do". Now with gardening season in full swing, I need that outside keypad to once again work.

So, today my longtime handyman was coming to do a variety of small jobs - new outlets, replace a wall switch, fix a door, fix a small deck and stairs. While he was here, I decided to have him re-program the wireless keypad.

Went online and printed out the instructions and he followed them perfectly - eureka - now the keypad was working. Got in the car to put it back in the garage, now the HomeLink is NOT working. We tried various things - I now have the old manual remote in my car until I can figure this out.

It's interesting since we also went to my DD's house to program HomeLink to her garage door as well - very convenient if I'm taking home one of my grandsons or going there myself. We could not get HomeLink to work, even though it had in previous Audi 5s. But in doing this, we did get her outside wireless keypad to once again work. Gremlins.

Surely Genie and Audi would not make these incompatible where one would have to choose one over the other. Too late to call either today but tomorrow AM, I will be on the phone to both to try to resolve this when handyman comes back later to finish the work.

Always something....

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