Need Some Info Please

8 years ago

I posted a message similar to this one yesterday, but it must be out in space somewhere or I forgot to hit the post button. To make it short, we had sequential power outages and restorations 4+ times in less than an hour. That resulted in my losing the ability to sign in to my Windows Insider account. The repair shop found that my login had been corrupted during the electrical ins and outs. They did get my computer running by creating another profile. I wanted to leave feedback as a Windows Insider, but cannot use the corrupted log in. I cannot even log in to Microsoft. Do any of you have an idea as to how I may contact Microsoft so that I may be able to find out how my login can be repaired? Or my Windows Insider status unchanged?

Featured Answer

mikie_gw

8 years ago

last modified: 8 years ago

Put it into Safe mode and try logging into your original account.

Settings / Update / Recovery / Advanced startup

You should be able to login online to your https://account.microsoft.com

and at the insider forums one of the Microsoft forum moderators if lucky, will give the link to download the little account fix tool otherwise its some sketchy registry changes.

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Comments (6)

Elmer J Fudd
8 years ago
last modified: 8 years ago
Are you talking about something other than information that was in a browser's cache or some kind of local file? If no, a fresh sign-on should get you back in with the old username.
WalnutCreek Zone 7b/8a thanked Elmer J Fudd
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WalnutCreek Zone 7b/8a
Original Author
8 years ago
"... a fresh sign-on should get you back in with the old username." That is the problem, Elmer. Signing in with the old username will not load Windows 10; it just goes to a green screen and nothing that is suggested to do in that green screen will correct the problem of the corrupted old login. I wish it would. As far as what will not load, it is all of the e-mails, personal folders, tasks, contacts, calendar appointments, just any information I had in Microsoft Outlook. I did a search and was able to find the info, but under my old login name; I changed it to the current login name thinking that might load the material, but it didn't. I was able to find all of my material for my password app and was able to restore that, so I am very glad about that. Also, in all of the browsers I use, I no longer have any favorites load and that is also something I truly need to have restored to me. Anway, thanks for your thoughts.

And Mikie, thank you for your information above. I was able to get into the insider forums using your link and posted the problem there. As you said, hope one of the moderators sees it and replies. Thank you so much.
Elmer J Fudd
8 years ago
Have you cleared the cache and all retained files in the browser you normally use, the one that isn't working?

Have you tried using a different browser? Or a different PC?
WalnutCreek Zone 7b/8a thanked Elmer J Fudd
PKponder TX Z7B
8 years ago
last modified: 8 years ago
It sounds as if her Windows profile is corrupted Elmer. It will likely need to be recreated (or already has been) and then the old files moved to that new and uncorrupted profile.

Walnut Creek, you'll find your favorites or bookmarks in the old profile.

For IE 11:

Open Windows Explorer

Navigate to C:\Users\your old profile name\Favorites and copy the files from that profile to your current profile (same location with new username) C:\Users\your new profile name\Favorites.

In Chrome:

Open Windows Explorer

they will be located in C:\Users\your old profile name\AppData\Local\Google\Chrome\UserData\Default and you'll see the file named Bookmarks

Just copy the Bookmarks file, navigate to the same folder location, except choose the new username (EX: C:\Users\your new profile name\AppData\Local\Google\Chrome\UserData\Default ) and paste it there.

It may seem daunting because there are so many folders to navigate, but you can do it!
WalnutCreek Zone 7b/8a thanked PKponder TX Z7B
WalnutCreek Zone 7b/8a
Original Author
8 years ago
last modified: 8 years ago
PK, thanks for the great info. I had no idea and it worked. And yes, the file had to be recreated. What a mess.