Tile installer said he didn't seal any of our marble - HELP!
momanda09
6 years ago
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mark_rachel
6 years agoRelated Discussions
Plumber didn't show up for two days because he was in jail... what to
Comments (22)First, review your contract with the GC and read the section about terminating the contract, then reread it a couple more times. Make sure you understand what you have signed. Even if I expected to fire the contractor, I would not start the conversation going that direction. I would ask a few very open ended questions and see where the conversation went from there. Your contractor may have any or several of a multitude of reasons why his performance isn't up to par. If it doesn't seem like his heart is in the job, ask him whether he wants to continue with the project. He might be upset with the question, in which case he will be even more upset when you tell him you are firing him. Or, he might be relieved that you are willing to let him out of his commitments. If that's the case, you may be able to negotiate a smooth exit more cheaply than if you just abruptly pull the plug. Rules vary in different states and even from crossing municipal boundary lines so I don't know whether he is allowed to do the work himself. Just because he preferred to have a plumber do the work does not necessarily mean that he is not capable. He might be too busy, might not enjoy that work, might be good at it but very slow, maybe might just hate plumbing because he's spent years doing it and is ready to do anything else......See MoreContractor didn’t notice damaged part during cabinet installation
Comments (28)Some comments on trip charges. They exist in all of the trades, not just cabinet installers. Electricians, plumbers, HVAC techs, carpenters, and every Pro I know has a trip charge, even if they don’t come right out and call it that. Trip charges are for when an installer has budgeted an install to take 2 days, and due to the actions of others, it takes 3 days. Or more. It affects the wait time of paying customers downstream of the job. He is losing money if he has to show up again at a job without additional compensation. And he is pushing someone else’s job off until later to do that. Real life examples: For instance, he gets paid a trip charge when the plumber cut off the pipes too short, and he has to wait a half day for him to show up and lengthen the pipes to fit through the cabinets and be reached once the sink was installed. That trip charge was a chargeback to the plumber. Or, he gets a trip charge when the kitchen designer orders gray crown molding instead of white, and no one opened the package at delivery to check for damage and color. I paid for that trip charge, as well as the right color crown. And got chewed out for not opening the package at check in. That’s what happens at dealers. Or he gets a trip charge if during the install, the customer decides that she wants a tile backsplash after all, instead of the 4” counter splash she had planned. He has to make an unbudgeted extra trip later to install the light rail molding after the tile goes up. That was charged to the homeowner. Now, if the trade just under budgeted his time, and the job takes 3 days and he had budgeted 2? That is his problem to solve and to eat. And to apologize to the downstream customers. A tight schedule can’t have extra labor fit into it without a cost being paid by someone. Sometimes the dealer eats it if they could have prevented the delay that forces the additional trip. Sometimes the GC eats it if the issue is unclear as to who should pay. It’s the GC’s job to make sure that the trades keep to the schedule, and if it takes eating that trip charge, that’s what he does. So, the customer may not even be aware that a trip charge is happening unless the delay is their issue to own and pay for....See MoreKitchen dealer didn't place our order. What should we do?
Comments (1)OMG! and these were the people you were calling all the time. I'm glad you are going to bargain hard. Remember the negotiating rule: say what you want and then stop talking! Don't let them offer you free add-ons or anything that has no value to you. I'd also want them to tell me how they are going to earn back my trust....See MoreProblem with Carrara marble shower floor tile installation
Comments (30)The photo I posted above is a bonding flange drain that was shown in one of Mr. Starykov’s articles on this subject. When I saw the orange membrane, I assumed it was a Kerdi drain. My post should just refer to bonding flange drains in general. Sorry for the confusion. I am a newbie re: shower pan construction. I‘ve just been doing a lot of research recently in order to avoid having my marble discolor due to water retention. I have read several discussion threads where specifically Kerdi drains + issue with water pooling around the drain have been discussed. These included comments by well respected professionals who would be able to identify a Kerdi drain. There is always is the possibility (probability??) that the dams around the Kerdi drains were caused by installation error. Anyone who spends even a little bit of time on Houzz looking at bathroom renovations knows all too well how often these shower pans are not built correctly! I think catbuilder has “nailed it“ in the above post - there may be (i) too much thinset used to set the drain, (ii) a dam that’s been created around the drain (drain wasn’t firmly set into the the thinset?), or (iii) a valley in the deck mud around the drain. Catbuilder clearly has quite a bit of knowledge re: shower construction/proper waterproofing methods. I do have a question for you - is the marble tile that you’re having an issue with the same as the marble installed previously without issues? There have been a lot of discussions about how the particular quality of the marble tile being installed may have some bearing on the rise in marble discoloration issues. There is a lot of marble being sold in the marketplace that is labeled as ”Carrara” but is actually not from Italy. My understanding is that the density/porosity of marble can vary quite a bit between different varieties. It also can vary somewhat in the same variety. If I hold up two of the Italian Carrara tiles I’ve recently purchased for my shower walls to a light source, certain tiles are much more translucent than others even though they were sourced from the same area. This would contribute to the amount of water being retained inside the actual stone. Then again, if you have a dam or birdbath around your drain, your marble tile is going to soak up some water regardless of type! I REALLY want a marble hexagon shower floor - but all of this is making me VERY ANXIOUS. I specifically decided not to purchase the standard Carrara hexagon mosaic tile that I really wanted since white marble tends to have more issues with this - but if my shower pan has any type of water retention issues, I still will wind up with discolored tile....See Moreroarah
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6 years agoCinar Interiors, Inc.
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