ok, last night i went into the virtual memory it has a thing for 1428 and i put 700 on both, it had 14 something on both. i don't know how to figure what the physical memeory is, it is a laptop, i got it last year in september whem they had those student packages. its a hp student. pavillion entertainment pc dv6000. now i had to take my vista hardrive out and put my hubs xp hardrive in. his is..well. i'm not really sure. i know its good. LOL his screen went out. so i was glad that his hard drive was interchangable!! LOL i keep it proped up so the fan will have better air flow. at least in my mind it does! LOL i've gone as far as to open the whole darned thing, and leave all the screws out so it'll get good airflow. i do not like hp. they give me a hard time. errrr..... please help me. ~Medo p.s. no dust inside. checked that tooo. :')

Called Tech Support and they had me do a system recovery from the hard drive. After I did that, it worked ok for a couple days and started giving problems again. I called TS again and was told there was obviously a problem with the OS. They promptly sent me a System Recovery DVD. I inserted the DVD and followed instructions. Although I was told that it would take about 25 min to do the recovery- 2 hour later I had to again call TS. The PC was in a loop- it keep giving the message to wait while it loaded the software-then it would restart and do the same thing again. But again the TS was very prompt in giving me instructions out of my loop and back to recovery. I now have the PC restored to original. Have restarted windows twice and all seems well. I guess time will tell. Though it is pretty frustrating to spend more time working on the notebook PC than playing (Or using)it, I will say that the TS was really great. I'm am really hoping that is fixed now, though. Thanks for all the input. Donna

Zep - I have 3 devices in my network list: 1) 1394 net adapter 2)intel 82566mm gigabit network connection (this one I was able to get an updated driver - but on my network connections, it still shows as local area connection - "network cable unplugged,fire..." and I'm not able to click that and get the rest of the sentence. if I click it it just gives me the name of the adapter. 3) intel wireless wifi link 4965AGN The first and third ones say they are connected and firewalled. I believe that this last wireless 4965AGN is the one that has problems and gets repaired. I could be wrong about that. The LAN one I think has always been unconnected/unplugged. I don't know what that's for or if I need it. Is that my wired internet connection? Thanks. Lynn. PS - if I go through network devices and select update drivers, it only offered updated drivers for the intel 82566mm gigabit network connection. Is there any point in googling for updated driver if this route indicate no new drives exist?

I'm going to try Bugspop1's suggestions. I have Xfinity1 and ATT routers, so it may be perilous and require calling them again for help. Also both routers have been replaced in the past 2 weeks because of other problems: The ATT router suddenly and mysteriously stopped allowing any telephone caller ID and calling features...the technician who replaced the router said he didn't know why this happened or what caused it. ATT provides 3 mbps speed, which is (from my experience) not fast enough for Amazon video, so we use ATT mainly when Xfinity isn't working. We have just one phone connected to ATT. The Xfinity/Comcast router was replaced last week because of tv issues. I got fed up with the poor service on the last cable boxes. All channels not HD were stretched to fit the format of our HD tvs. So all the people on tv look like they weigh 500 lbs. Comcast refused for months to provide info to change this in the setup menu of the cable box. So after hours on the phone to them and several trips to their store, we now have tv that shows HD and SD in the proper formats. I also had to accept yet another phone line from Comcast, their bundle, to save money. Their internet/tv bill was $270. The new bill including phone is now supposed to be $190. The stupid downside to this is the Comcast rep said I have to call Comcast on the phone number they provide, otherwise they won't provide any support. I already have 4 phone numbers so this is very annoying to me. After the cable boxes were replaced the internet router was reset by Comcast when they set up the cable boxes. That evening I logged in to the xfinity web site and saw that some videos would play and others wouldn't. CNN wouldn't play anything at all (though accessing the site outside of the xfinity portal allows some videos to play). So I called up Xfinity support who weren't helpful at all. They actually said they don't support video playback help issues on their own site! So their support is less than adequate imho. I tried the suggestions about changing video quality...Amazon works ok in SD. In HD videos start off in very poor quality and gradually get better. I don't use amazon streaming when I'm out of town because the site only streams in HD and would quickly use up my data allowance. Windows Defender is up to date. Nvidia has automatically updated it's drivers several times since I got the MSI laptop. The MSI also did the update where it installed a new version of Win10 (It took about 17 hours). There isn't any software in common on the two laptops. I tried a system restore on the MSI. It didn't help, but it didn't hurt. I uninstalled and reinstalled Adobe flash several times. If I can get inside the router setup menus is it easy to figure out if the routers are allowing adobe flash video? I'll keep working on this....