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bossyvossy

Salon drama that upset and left me thinking

9 years ago
last modified: 9 years ago

Woman and her wheelchair bound mother enter salon and ask for perm & color services for mother. Stylist was willing to do it, and gave prospect their standard release form to sign, which they require everybody having chemical process sign. Woman gets upset about form and starts saying that she was already regretting entering salon. Her reaction intimidates stylist and she tells woman they weren't setup to style disabled clients and that she should find another stylist.

The woman starts screaming (now all of us clients are aware of what is happening) and threatens to call AG, BBB, etc. Everybody, including me, was upset about the incident and wondering who/what was right and wrong. What laws were broken, whether woman was unreasonable, etc.

PS: mother was polish and per woman, did not speak a word of English, yet she wanted to leave mother alone at the salon while she ran errands. This further scared the stylist, who spoke flawed English and no Polish, into declining service. It was a mess of a salon visit.

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